• Develop and maintain highly concurrent and distributed backend services; • Contribute to architectural discussions and help shape technical decisions within the team; • Design, develop and test new features with a strong focus on quality and reliability; • Profile and optimise system performance, diagnosing and resolving issues proactively; • Support the release and documentation of developed features; • Estimate effort required to develop and implement solutions; • Contribute to coding standards and development processes; • Provide out-of-hours support as part of an on-call rota.

• Use a consultative approach to assess each customer's goals and identify ways to achieve their vision more effectively and efficiently. • Deliver statements of work with guidance from Technical Architects, including installing and configuring GitLab solutions in customer environments. • Develop and implement migration plans for customer version control systems and data. • Provide technical training remotely or on-site, and create implementation, maintenance, and customer-specific guidance. • Create and maintain artifacts, templates, documentation, and scripts for service delivery, training, implementation, and customer workflows. • Document and communicate customer opportunities, risks, and status updates to project and account teams. • Collaborate with GitLab Product and Engineering teams to support customer success and contribute improvements to GitLab features and processes. • Support Engagement Managers with quoting and scoping statements of work, and document improvements to Professional Services engagement processes.

• Design, develop, and maintain features and enhancements across the Payara platform, including application server, cloud, and platform services. • Contribute to the evolution of Payara's Jakarta EE implementation, performance, reliability, observability, and security capabilities. • Investigate and resolve complex engineering challenges through creative problem solving and sound technical judgment. • Participate in architectural discussions and help define technical direction for product initiatives. • Build capabilities that help customers deploy, manage, and scale enterprise Java applications on the Azul Payara platform. • Create design views that address stakeholder concerns, functional and non-functional requirements, and key technical trade-offs. • Apply established engineering principles, coding standards, and design patterns to deliver high-quality, maintainable software. • Conduct thorough code reviews and provide guidance to junior engineers when appropriate. • Drive continuous improvements in automation, testing, deployment, and release processes. • Utilize debugging, profiling, and performance analysis tools to diagnose and resolve issues. • Champion software quality, reliability, and operational excellence throughout the development lifecycle. • Build, maintain, and optimize GitLab-based CI/CD workflows, including repository management, merge request automation, pipeline configuration, and release governance. • Configure and support Jenkins jobs, shared libraries, and build agents to improve build reliability, deployment consistency, and developer productivity across cloud and platform engineering workflows. • Work with containerized environments and orchestration technologies such as Docker and Kubernetes. • Contribute to cloud deployment capabilities and platform integrations. • Collaborate on initiatives that improve scalability, resilience, and customer experience. • Work independently while partnering effectively with engineers, architects, product managers, support teams, and customers. • Communicate complex technical concepts to both technical and non-technical audiences. • Support and guide junior engineers while fostering a culture of continuous learning and innovation.

• Lead the architecture, design, and deployment for several revenue generating platforms • Serve as the subject-matter expert on marketing, customer acquisition, and retention • Drive adoption of agentic AI tools, multi cloud architecture and integration • Build and lead a team of 3-5 Engineers