Build software faster. The One DevOps Platform enables your entire org to collaborate around your code. We're hiring.
Senior Professional Services Project Manager
Location
United States
Posted
11 days ago
Salary
0
Seniority
Senior
Job Description
Senior Professional Services Project Manager
GitLab
• Manage large-scale commercial projects and executive stakeholder meetings and communications. • Collaborate with GitLab Support, Engineering, and Product teams to resolve complex customer problems using GitLab technologies. • Drive improvements to Professional Services project management tools, processes, procedures, and templates. • Summarize key customer projects monthly and provide a summary for quarterly business reviews. • Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services. • Manage customer escalations by coordinating with customers and GitLab stakeholders, including the executive team, Sales, and Technical Account Managers. • Establish reliable, repeatable delivery processes, metrics, and operational procedures. • Set and achieve forecast goals by aligning customers, Technical Architects, project engineers, partner consultants, and delivery partners.
Job Requirements
- Experience managing complex information technology or software consulting projects for external customers from initiation through closure.
- Ability to manage project scope, schedules, resources, customer expectations, risks, issues, and multiple priorities while delivering concise executive-level status reports.
- Ability to build effective relationships with customer leaders, communicate with internal and external stakeholders, and manage escalations.
- Ability to identify and resolve project challenges, motivate advisory teams and contributors, and mediate conflicts.
- Experience supporting timely revenue recognition and executing change orders when needed.
- Knowledge of project management and technical delivery methods for software, including Project Management Institute methodologies, agile or Scrum, the software development lifecycle, and project management or agile tools such as GitLab.
- Enterprise customer and Professional Services experience is a plus.
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Related Guides
Related Categories
Related Job Pages
More Project Manager Jobs
Project Manager – Bilingual
Sofka TechnologiesTo transform people’s lives being the most trusted technology partner
• Ensure contractual profitability and success: You will lead Fixed Price projects by defining rigorous baselines for scope, schedule and cost to protect the project’s gross margin and ensure high-quality deliveries. • Drive the AI First era: You will implement advanced estimation techniques supported by AI agents, accelerating delivery times and optimizing resource sizing. • Manage Earned Value (EVM): You will monitor project health using key indicators (CPI, SPI, EAC, ETC), forecasts and strict cash flow control. • Protect scope and mitigate risks: You will implement formal change control procedures (Change Requests) and risk matrices to prevent scope creep and safeguard business commitments. • Orchestrate high-performance teams: You will coordinate multidisciplinary teams under agile frameworks (Scrum, Kanban) and hybrid approaches, ensuring alignment with client dependencies and service level agreements (SLAs).
Project Manager
AvengaA global IT engineering and consulting company specializing in custom software development.
• Serve as the main contact point between technical teams, clients, and business stakeholders • Plan project phases, define delivery timelines, allocate resources, and establish KPIs • Monitor project risks, proposing flexible roadmap adjustments when challenges arise • Facilitate workshops, ceremonies, and hands-on exercises to ensure proper framework execution • Nurture team cohesion, address soft skills, and promote open collaboration and mutual support
• Predictability & Delivery Governance Own the Forecast: You are responsible for the realism of our deadlines. • Jira as Source of Truth: Maintain perfect hygiene in project tooling. • Requirement Grooming Bridge the Gap: Orchestrate the team to translate the CPO's high-level vision into detailed, actionable User Stories. • Gatekeeping: Ensure no task enters a sprint without being "Ready for Development." • Team Dynamics & Facilitation The Buffer: Act as a constructive bridge between the team members. • Operational Discipline: Push the team to maintain tracking and documentation standards.
Project Incident Manager
Kapres TechnologySomos un equipo diverso, pero con un único enfoque y de valores muy consistentes.
• Liderar la gestión de incidentes críticos durante el diseño, construcción, prueba, corte, y fase de hiper-cuidado • Coordinar equipos técnicos a través de MAWM, MAO, plataformas de integración • Proporcionar actualizaciones ejecutivas durante incidentes importantes • Gestionar comunicaciones con clientes, partes interesadas comerciales, proveedores, y liderazgo del programa
