Role Description The Fund has three priorities: - Signposting to statutory agencies, local resources, and relevant charities - Grant for therapeutic support - Grant for basic needs The Fund will be easy to access, and aspects of the design of the Fund were co-produced with victims and survivors. Based on findings from consultation and co-production, the Archbishops’ Council approved a Terms of Reference that set out the criteria and parameters of the Fund. Panel decisions will be regularly reviewed to ensure fairness and equity in all applications. Panels are held as often as needed – it is anticipated that this will be fortnightly. With a pool of panel members, frequency of meetings will vary on volume of applications, and it is anticipated panel members will attend a meeting every one to two months. The Panel meetings will be conducted online via Microsoft Teams. Decision Panel meetings are expected to last up to about an hour and a half, depending on the number and complexity of discussions required. Panel members are required to read the panel papers before the meetings. Independent chairs and Panel members will be supported by the two Panel Secretaries to the Fund (staff members of the National Safeguarding Team). Independent chairs and Panel members can come from backgrounds of different faiths or no faith. Remuneration - Independent chairs will be recruited as consultants at a rate of £250 per panel meeting, including preparation, meeting time, and any correspondence after meetings. - The contract will be for three years. - Independent chairs will invoice the Archbishops’ Council on a monthly basis and be responsible for their own tax arrangements. A note on data protection As an organisation, we have to comply with data protection law. Under such laws you will be a data processor on behalf of the Archbishops’ Council, and we will be sharing sensitive and confidential data with you as independent chair. The role of data processor comes with responsibilities and obligations which you must accept if you wish to act as independent chair. - You cannot use, share or alter information shared with you for the purpose other than your role as an independent chair of the Fund. - This is to protect independent chairs, panel members as well as the applicants who come to the Fund. - We will provide mandatory training to ensure independent chairs and panel members understand their responsibilities. Before you take on the role - Independent chairs and Panel members will be required to complete a Basic DBS check and provide two references. These processes must be completed ahead of their first panel. - Independent chairs and Panel members will also be required to undertake mandatory training, including: - Church of England National Safeguarding Basic Awareness training (1 hour and 15 minutes) - GDPR(UK) training (40 minutes) - An online training day to meet other panel members, to familiarise themselves with the Terms of Reference and other important matters, on Thursday, 10 September (10am to 4pm) Conversations and interviews If you would like to have a conversation with the Panel Secretaries, please get in touch by writing to ssf@churchofengland.org. If you would like to apply for this role, please apply through the recruitment website/application system and not through the email address above. In the application process, you will be asked to provide a CV and covering letter that addresses the skills and knowledge required for the role. - The deadline for application is 11.59pm, Sunday, 9 August. - Shortlisting will be done shortly after and shortlisted candidates will be contacted as soon as possible. - Interviews for this position will take place on Monday, 24 August, Tuesday 25 August or Thursday 27 August. They will take place online. - Please note that you will not be able to view the role description after the closing date. We suggest that you save a copy of this page before you submit your application. Company Description The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. - We Include. You Belong. - Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. - Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background. - Living out our values in all that we do, we: - Strive for Excellence - Show Compassion - Respect others - Collaborate - Act with Integrity - We believe our commitment to belonging and inclusion fuels our progress and drives us forward. - The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. - We welcome applications from people of all faiths and of no faith. - We want to encourage applications from a diverse group of people who share our values. - Even if you have never thought about working for us before, if you have the skills and experience we’re looking for then we would like to hear from you. Use of AI in your application We appreciate that you may want to use AI tools to help you with your application. We're happy for you to use AI to come up with ideas and help structure your thoughts, but you shouldn't use AI to fabricate information or write your whole application for you. One of our values is integrity, and although we want you to demonstrate your best self, we don't want an AI-generated persona. If you simply copy and paste AI-generated content into your application, this will reduce your chances of success.

Role Description The Fund has three priorities: - Signposting to statutory agencies, local resources, and relevant charities - Grant for therapeutic support - Grant for basic needs The Fund will be easy to access, and aspects of the design were co-produced with victims and survivors. Based on findings from consultation and co-production, the Archbishops’ Council approved a Terms of Reference that set out the criteria and parameters of the Fund. Panel decisions will be regularly reviewed to ensure fairness and equity in all applications. Panels are held as often as needed – it is anticipated that this will be fortnightly. With a pool of panel members, frequency of meetings will vary on the volume of applications, and it is anticipated panel members will attend a meeting every one to two months. The Panel meetings will be conducted online via Microsoft Teams. Decision Panel meetings are expected to last up to about an hour and a half, depending on the number and complexity of discussions required. Panel members are required to review panel papers before meetings. Panel members will be supported by the two Panel Secretaries to the Fund (staff members of the National Safeguarding Team). Panel members can come from backgrounds of different faiths or no faith. Qualifications - Professionals and people with lived experiences Requirements - Panel members will be paid £125 per panel, including preparation, meeting time, and any correspondence after meetings. - The contract will be for three years. - Panel members will invoice the Archbishops’ Council on a monthly basis and be responsible for their own tax arrangements. - Panel members will be required to complete a Basic DBS check and provide two references before their first panel. - Panel members will need to sign a data processing agreement. - Mandatory training will include: - Church of England National Safeguarding Basic Awareness training (1 hour and 15 minutes) - GDPR(UK) training (40 minutes) - An online training day to meet other panel members and familiarize themselves with the Terms of Reference and other important matters. Benefits - Paid role as a contractor and consultant, not voluntary. Application Process If you would like to have a conversation with the Panel Secretaries, please get in touch by writing to ssf@churchofengland.org . If you would like to apply for this role, please apply through the recruitment website. In the application process, you will be asked to provide a covering letter that addresses the skills and knowledge required for the role. A CV outlining professional experiences is optional. The deadline for application is 11.59pm, Sunday, 9 August. Shortlisting will be done shortly after, and shortlisted candidates will be contacted as soon as possible. Interviews for this position will take place on Monday, 24 August, Tuesday 25 August, or Thursday 27 August. They will take place online. Please note that you will not be able to view the role description after the closing date. We suggest that you save a copy of this page before you submit your application.

Role Description We're looking for a Customer Support Agent to join the Fastmail team working remotely. You’ll be joining our team of friendly experts behind every customer interaction. You’ll spend your days crafting thoughtful responses that solve problems, answer questions, and make people feel genuinely heard. Whether you’re troubleshooting a tricky IMAP configuration or helping someone understand our features, every response matters. As a Customer Support Agent, your responsibilities include: - Helping customers solve problems with kindness and compassion, and empowering them to resolve issues on their own. - Troubleshooting and resolving technical issues, replicating and describing issues, and escalating to senior staff or developers as appropriate. - Responding to incoming queries through various channels in a timely manner, with a focus on written communication. - Becoming familiar with and being able to use support documentation and tools confidently. - Developing and maintaining product knowledge: you'll be trained on the ins and outs of email, and our products, and you'll stay informed on trending issues and product updates. - Writing and maintaining customer-facing help pages, internal documentation, and standard responses for our most common questions. - Helping prevent spam, phishing, and abuse while applying privacy and security best practices to protect customer data. - Working closely with our global team (Australia and the United States) through Slack, email, and daily huddles via Zoom—with occasional flexibility for time zone differences. - Engaging in opportunities to grow your skillset, such as facilitating team meetings and participating in interviews for potential colleagues. - Plus other tasks and duties as allocated to you. Qualifications - You excel at written communication and genuinely enjoy helping people. - You adapt your style to connect with different customers and situations. - You know how to ask questions the right way to elicit the necessary information. - You love digging into technical challenges, asking the right questions, and finding root causes. - You're excited to learn about email systems, DNS, and other technologies that power our service. - You notice patterns, make logical connections, and learn independently through reading technical documentation and internal updates sent via email. - You thrive in collaborative environments and contribute to open communication and shared problem-solving. - One year of experience supporting customers via email in similar tech support roles. - Outstanding written communication skills—writing is a central part of your role. - A positive and engaging approach to customer interactions. - Strong interpersonal skills, patience, compassion, enthusiasm, and diligence. - Experience with ticketing software (Zendesk is a plus). Requirements - A diploma, Bachelor's degree, or equivalent (bonus points). - Experience working with a privacy-focused, security-conscious information technology organization (bonus points). - An interest in email and calendar technologies (bonus points). Benefits - Four weeks of paid time off. - Paid sick leave, holidays, and parental leave. - Paid sabbatical for long-term staff. - Ongoing professional development opportunities. Salary and Working Hours This role has a base salary of ₹14,36,186 plus a 5% premium for a schedule including Saturdays, and a 10% premium for a schedule including Sundays, for an annual salary of ₹16,51,614. Fastmail uses transparent, non-negotiable pay levels across all roles, with annual increases in July. You’ll have an established ongoing schedule (i.e., the same five days and same hours every week). Your schedule will include three weekdays, plus Saturday and Sunday. Your total working hours each week will be 40 hours: 8 hours per day, including a 30-minute paid lunch break. Employment terms are governed by the laws of Karnataka, India. This role is open to candidates residing in Karnataka or Kerala. Our Application Process When you apply, you'll complete some screening questions. Note that we cannot assist with a visa or sponsorship—you must already have the right to work in India. Shortlisted candidates will receive a written assessment to showcase customer support expertise, followed by an interview over Zoom. If this goes well, we will invite you to a second Zoom interview, where you'll also be asked to complete a second written assessment. Final candidates will be asked to complete reference and background checks before an offer is made. Applications close 9 August, 2026. We review applications as they are received and may progress candidates before the closing date. Please note that we will always email you with an update on your application, even if you aren't successful. If you don't see a message from us, check your spam folder. You may wish to whitelist @.workablemail.com now to ensure you don't miss a message from us. Fastmail is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Sounds Great! What's Next? If you're a skilled problem-solver who cares about people as much as you care about technology, we'd love to hear from you!

• deliver consistent support services to customers for core products • ensure customer centricity in all operations • manage support relationships with key accounts • track performance against agreed metrics • promote AI use in customer support • collaborate with global support managers on service improvements • handle customer escalations alongside A/C Managers and CSMs • build action plans for areas of improvement • foster knowledge management culture