• Lead the QA team and set the overall test strategy, quality standards, and processes needed to meet client targets and performance goals. • Own Ludi's quality roadmap: evaluate current practices, identify gaps, and drive a comprehensive test strategy across manual and automated testing. • Build, manage, and mentor a high-performing QA team, including hiring, coaching, and career development for QA Engineers. • Partner with engineering and product leadership to embed quality practices early in the development lifecycle and align QA priorities with product roadmaps. • Oversee the design and implementation of automated and manual test frameworks, ensuring comprehensive coverage across all products. • Establish and track quality metrics and KPIs, reporting on product quality, defect trends, and testing effectiveness to the CTO and executive team. • Own the bug tracking and triage process within Ludi's agile project management tooling, ensuring issues are documented, prioritized, and resolved efficiently. • Ensure thorough regression testing practices are followed across the team when bugs are resolved. • Drive test authoring as an agent-assisted workflow: use coding agents to generate and maintain test suites and set the standards for doing so. • Critically review agent-generated tests, preventing suites that codify existing bugs, pass trivially, or mirror the implementation instead of the requirement. • Own the evaluation strategy for AI-driven product features: non-deterministic output handling, eval harnesses, and regression detection for model behavior.

• Develop and execute test plans; • Validate critical business rules; • Support the definition of regression scenarios; • Create and maintain test evidence; • Assist in identifying impacts of changes to legacy code; • Work closely with the development team to reduce rework; • Support the evolution of manual and automated testing strategy; • Contribute to building a reusable test base for the modernization process.

• Architect, build, and maintain enterprise-scale automated data quality validation frameworks, including rules engines, anomaly detection, and monitoring for completeness, conformity, integrity, and timeliness • Lead design and implementation of automated test strategies for complex healthcare data ingestion, transformation, and downstream application pipelines • Drive root cause analysis on high-impact data quality defects, own remediation strategy, and prevent recurrence through systemic process improvements • Define and evolve data quality strategy, standards, and best practices across pipelines, influencing tooling and process decisions org-wide • Partner directly with Engineering, Product, Project Management, Operations, and Connector Engineering leadership to translate business and compliance requirements into technical test plans, functional specifications, and validation logic • Lead review of software and data defect reports, identify systemic problem areas, and establish standards for reproducible issue documentation • Design and maintain advanced QA automation frameworks and dashboards using SQL, Python, Java, and cloud-native tooling • Lead system verification protocol design and represent QA in cross-functional architecture and design discussions • Conduct advanced data mining and profiling on client-specific and healthcare datasets to proactively surface quality risks at scale • Own documentation strategy including test plans, validation criteria, rule catalogs, and QA runbooks • Mentor and provide technical guidance to junior and mid-level QA engineers • Serve as an escalation point for internal and external data quality inquiries • Ensure data security and quality processes align with PHI handling, HIPAA, SOC 2, and Abacus governance requirements, and help evolve governance standards as the platform scales

Role Description We are looking for a VoIP Network Engineer with Quality Assurance Experience to join our team. In this role you will be responsible for creating and implementing a strategy for quality coordination and testing as well as suggesting solutions to identified quality problems. The ideal candidate will have a strong systems engineering and software development background to perform functional testing and to execute testing practices. Additionally, the candidate should be detail-oriented, creative, analytical, and research-oriented. We are looking for QA engineers who bring fresh ideas, enjoy learning every day, willing to expand their development skills and solve challenging problems, and make a huge visible impact for our company. Job Duties and Responsibilities - Test current products and identifying deficiencies - Suggest solutions to identified product problems - Investigate product quality in order to make improvements to achieve better customer satisfaction - Plan, create and manage the overall Quality Planning strategy - Collaborate with the Product Development team to ensure consistent project execution - Identify quality assurance process bottleneck and suggest actions for improvement - Oversee continuous improvement projects - Collect quality data - Identify key KPIs for product quality - Prepare and present reports and metrics to Senior Management Qualifications - 2+ years of experience as a Quality Assurance Engineer - 2+ years of experience on Voice over IP applications - 2+ years of experience with a variety of different testing techniques such as UI Testing, Backend Testing, Automated Testing, Test Driven Development Strategies and others - 1+ years of experience with coding using JAVA, Javascript, HTML5, CouchDB, Erlang - 2+ years of experience with software QA tools and processes - A sense of ownership and pride in your performance and its impact on the company’s success - Critical thinker and problem-solving skills - Team player - Good time-management skills - Great interpersonal and communication skills Requirements - Nice to also have: - Experience with JIRA and Agile/Scrum development style - Knowledge of one or more server-side programming languages - Knowledge of VoIP platforms and their features - Linux system administration experience Benefits - Biweekly payments, free of deductions from our end - Long-term work relationship perspective - Fully remote job, 40 hours per week, with 2 days off - Paid vacation time and recognition of US holidays - Collaborative and inclusive work environment