Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Our Customer Service Representatives play a vital role in UMR's success by supporting members and providers while delivering exceptional service experiences. As a key point of contact, you'll help: - Answer questions - Navigate complex situations - Build trust - Create positive outcomes No two days are the same, and every interaction is an opportunity to make a meaningful impact. Through comprehensive training, ongoing support, and continuous learning opportunities, you'll gain valuable healthcare industry knowledge and develop skills that can support long-term career growth. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 8:00pm CST. It may be necessary, given the business need, to work occasional overtime. We offer an initial 9-10 weeks of paid training. The hours during training will be 8:00am to 4:30pm CST, Monday – Friday. Training will be conducted virtually from your home and attendance during training is 100% mandatory. Primary Responsibilities: - Serve as a trusted resource by providing exceptional service and support to members and/or providers - Answer incoming inquiries and determine the appropriate assistance needed - Listen actively, ask thoughtful questions, and accurately document information in multiple systems - Research and resolve questions, concerns, and issues through real-time problem-solving and follow-up - Navigate multiple applications and resources to gather information and resolve inquiries efficiently - Communicate complex information in a clear, simple, and easy-to-understand manner - Collaborate with teammates and business partners to deliver effective solutions and positive outcomes - Meet established goals related to quality, productivity, customer satisfaction, accuracy, and attendance - Continuously learn and apply new skills, processes, and industry knowledge to support success Qualifications - High School Diploma / GED - Must be 18 years of age or older - 1+ years of customer service experience in an office OR professional setting - Bilingual Fluency in English and Spanish - Experience using computers as primary work tool Requirements - This position will receive calls up to 50-70 calls daily and requires full attention to work duties. - Capability to successfully complete the Customer Service training classes and demonstrate proficiency of the material. - Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 8:00pm CST, Monday - Friday. Preferred Qualifications - Experience in a healthcare, insurance, medical, or dental environment - Customer service call center experience - Experience researching or processing healthcare claims - Familiarity with medical and/or dental terminology, claims processing, coding, benefit plans, and health plan documents - Experience navigating multiple systems while assisting customers Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills - Demonstrated commitment to delivering exceptional service experiences - Communicate with empathy, professionalism, and authenticity to create positive interactions - Uses thoughtful listening and effective questioning techniques to understand and address customer needs - Applies resourcefulness and sound judgment to identify solutions and navigate complex situations - Handles sensitive and difficult situations with composure, respect, and a focus on resolution - Maintains a high level of accuracy and attention while managing multiple priorities - Effectively utilizes technology and digital tools to support customers and achieve business goals - Adapts quickly to changing priorities, new information, and evolving customer needs - Embraces continuous learning, professional growth, and opportunities to expand skills and knowledge - Contributes to a culture of collaboration, inclusion, and customer-first excellence Benefits - Pay is based on several factors including local labor markets, education, work experience, certifications, etc. - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements) - The salary for this role will range from $18 - $32 hourly based on full-time employment Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Role Description We are looking for a Customer Care Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally. - Support inbound telephonic phone calls from members - Provide over the phone support - Specialize in first call resolution performance - Effectively manage and respond to inquiries as they are sent to you by customers - Submit requests to the proper departments to prevent recurring issues - Ensure rapid response and resolution of escalated inquiries - Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience - Identify problems or gaps within current processes and help devise creative solutions to them - Track, analyze and report on improvements to current processes - Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to: - Understanding your audience and its needs - Anticipating and preparing for the next questions your audience will ask - Properly positioning the information you are sharing - Understanding the impact of the information you are sharing - Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed - Educate customers on the program as well as navigation of the website - Capture submitted events - Other duties as assigned Qualifications - Effective communication skills - Strong organization skills - Ability to manage multiple priorities - Customer focused and responsive - High School Diploma - Preferred: Bachelor's degree - 1-2 years of customer service experience - Health or wellness background Requirements - Pay: $16.50/hour Benefits - Medical, Dental & Vision plans - 401(k) with company match - Company paid Life Insurance (Basic, Voluntary & AD&D) - Company paid Short Term & Long Term Disability - Paid Time Off (Vacation, Sick & Public Holidays) - 100% Paid Family Leave (Maternity/Paternity) - Wellness Resources

Role Description The Customer Service Representative reviews and processes orders as well as answers phones, emails, and chats to respond to non-technical service requests from customers, general customer inquiries, product questions, and customer complaints. Projects a professional company image through phone, email, and chat interaction. The Cascade Customer Service Team is on the front lines of ensuring that every Cascade customer is a happy and satisfied customer. Duties & Responsibilities - Enter customer orders (telephone, fax, email, web, EDI) in accordance with department procedures and company policies. - Enter customer requests for return authorizations in accordance with department procedures and company policies. - Enter drop ship and custom fabrication purchase orders in accordance with department procedures and company policies. - Fulfill customer information requests (i.e. product information, tracking, backorder status, late/lost shipments etc) and assist with customer inquiries and complaints in accordance with company and department procedures. Elevate complaints to supervisor as necessary. - Communicate new customer information, customer address changes, and market intelligence to the appropriate departments. - Perform other job-related duties as assigned. - Establish and maintain a long term positive working relationship with others (customers – both internal and external). - Maintain a high degree of cooperation, communication, and coordination with others. - Remain logged in and available during scheduled shift. - Properly utilize company computer technology resources, and telephone equipment. Qualifications - The ideal candidate will have experience working in telephone customer service and online return requests, assisting customers with order placement, returns, and problem resolution. - One to three+ years of related experience. - Must be motivated, able to follow processes. - Ability to learn and be problem solution oriented. - Have great customer service skills and a teachable attitude as well as team oriented. - Experience in orthotics and prosthetics is a plus, but not required. Additional Expectations - Follow Order Entry/RMA/PO procedures. - Follow established company policies (shipping program policy including provisions for minimum order value, drop shipments and backorders, stock/non stock inventory exceptions, and RMA policies). - Learn products and product codes. - Learn how products are used. - Utilize P21 Portal and daily backorder report for follow up with customers and notes in P21. - Attend all team meetings/in-services/trainings and provide feedback and ideas. - System Navigation: Seamlessly operate the ConnectPath dashboard alongside internal ERP (P21) to access account data, verify details, and document interactions. - Technical Aptitude: Comfort navigating advanced cloud-based contact center platforms – Amazon Connect/ConnectPath. - Omnichannel Multitasking: Ability to toggle between active voice calls, written tasks (emails), chats, SMS messages and multiple software applications without dropping performance standards. Compensation - Starting base rate: $17-18 per hour. - Cascade offers a full health benefits package, paid time off, paid holidays, 401k retirement plan with company match, and more! Work Schedule - 8:30AM - 5:30PM Pacific, Monday through Friday.

Role Description Tint is building modern insurance infrastructure that enables brands to offer embedded insurance simply and seamlessly. Our Customer Support team plays a critical role in delivering on our Customers First philosophy — we start with the customer's point of view in everything we do. As a Customer Support Specialist, you'll join a small, highly collaborative team, where your voice and impact will matter every day. You'll serve as the front line for our policyholders, helping resolve issues, clarify coverage, resolve billing issues, and ensure a smooth insurance experience. This role is ideal for someone who thrives in fast-moving environments, communicates complex insurance concepts clearly, and takes pride in delivering thoughtful, high-quality support. What you will do - Front Line Customer Support: - Provide accurate, clear, and complete information to customers regarding policies, coverage, billing, and claims. - Respond to, route, and resolve inquiries via phone and email in a friendly, timely, and professional manner. - Document all customer interactions thoroughly in our internal systems. - Escalate complex issues as appropriate. - Insurance Expertise & Client Communication: - Confidently discuss insurance products, coverage details, exclusions, endorsements, and claims processes. - Communicate complex insurance topics in plain language to ensure customer understanding. - Operational Support & Independent Ownership: - Work independently in a remote, fast-paced environment — you'll need to be self-directed, comfortable managing your own time, and able to stay focused without a lot of oversight. - Maintain a strong working knowledge of Tint's products, services, and policy guidelines. - Partner with Operations to keep support tools and workflows up to date. - Proactively ask questions and flag gaps rather than guessing — we'd rather you speak up than sit on uncertainty. - Bring ideas to the table for improving processes, documentation, and workflows as we scale. - Collaborate closely with the broader CS and Claims team — this is a highly collaborative group, and we're looking for someone who genuinely enjoys working with others, not just tolerating teamwork. Qualifications - Active P&C License - 3+ years of customer support experience - 1+ year of experience supporting insurance products (P&C preferred) - A track record of working independently in a remote role - A self-starter mentality - A collaborative mindset - Comfort with a fast pace and some ambiguity - Excellent written and verbal communication skills - Strong phone support and active listening skills - High attention to detail and strong organizational skills - Analytical mindset and problem-solving ability - Experience using tools such as Dialpad, HubSpot, Front, and Google Workspace Bonus Points For - Spanish fluency at a professional working level, both written and verbal - Experience with Auto Mobility Insurance and/or Vacation Rental Insurance - Experience in an insurtech or startup environment - Experience working remotely - Experience improving support workflows or documentation Benefits - Flexible Working: Outcome-focused with flexibility to set up your home office and reimburse co-working space memberships. - Flexible Time Off: Flexible vacation, coordinated with your manager and team needs. - Competitive Compensation: Competitive salary plus equity, FSA, and 401(k). - Comprehensive Healthcare: Tint covers 100% of employee and dependent premiums for medical, vision, and dental. - Company Retreats: Meet in person twice a year at great locations. Location This role is fully remote. Our ideal candidate is based in the US. Tint is unable to support candidates who require employer visa sponsorship at this time. Pay Transparency This role will receive a competitive base salary, benefits, and equity. Salary ranges are tiered by geography based on cost of labor: - Tier 1 (Bay Area, NYC, LA, Seattle) = $72,000 - $85,000 - Tier 2 (Boston, Austin, Chicago, Denver, San Diego, DC) = $65,000 - $76,500 - Tier 3 (Rest of US) = $61,000 - $72,250 Actual compensation is based on skill set, depth of experience, and specific work location.