HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Reservation Representative
Location
United States
Posted
4 days ago
Salary
$20 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Reservation Representative
Red Tail Acquisitions
Role Description A Reservation Representative is responsible for assisting customers with booking, modifying, and canceling reservations while delivering exceptional customer service. The role involves: - Responding to phone calls, emails, and online inquiries. - Maintaining accurate reservation records. - Ensuring customer satisfaction throughout the booking process. Key Responsibilities: - Answer incoming calls, emails, and online reservation requests. - Book, modify, and cancel reservations accurately. - Provide customers with information about services, pricing, availability, and policies. - Process payments and verify customer information. - Maintain accurate reservation records in the booking system. - Resolve customer concerns and complaints professionally. - Coordinate with other departments to ensure smooth guest experiences. - Meet customer service and performance goals. Qualifications - High school diploma or equivalent. - Previous customer service or reservations experience preferred. - Strong verbal and written communication skills. - Excellent organizational and multitasking abilities. - Proficiency with computers and reservation software. - Ability to work flexible hours, including weekends and holidays. Requirements - Customer service excellence. - Communication and interpersonal skills. - Attention to detail. - Problem-solving. - Time management. - Computer proficiency. - Ability to work in a fast-paced environment. Work Environment Reservation Representatives typically work in hotels, resorts, airlines, travel agencies, call centers, or other hospitality-related businesses. The position may require evening, weekend, or holiday shifts depending on business needs. Company Description HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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