Role Description We are seeking a detail-oriented, client-focused Remote Customer Experience Coordinator to join our virtual support team. In this role, you will work closely with clients via email, chat, and phone, helping them navigate services, confirm details, and provide tailored guidance based on their needs. You will play a key role in coordinating experiences, clarifying options, and ensuring every step of the journey is smooth from start to finish. If you enjoy helping others, solving problems, and supporting seamless planning, this is the perfect opportunity to grow in a dynamic remote environment. Qualifications - Must be 18 years of age or older - Prior experience in customer service, hospitality, or remote support roles is preferred - Excellent written and verbal communication skills - Strong organizational and multitasking abilities in a remote setting - Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication - Must have a reliable internet connection Requirements - Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance - Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support - Deliver clear guidance by identifying client needs and walking them through the best available options - Maintain up-to-date records of interactions and updates within internal systems - Collaborate with internal teams to help resolve escalated or complex situations professionally - Ensure a smooth and satisfying client experience through proactive follow-up and support Benefits - 100% remote role with flexible scheduling options - Daily pay option available - Access to exclusive employee perks, including discounted rates on lifestyle, wellness, and occasional travel experiences - Supportive, growth-focused team environment - Ongoing training, coaching, and professional development Equal Opportunity We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.

Role Description Oracle NetSuite's Advanced Customer Support (ACS) team is seeking an experienced Functional Consultant with deep Healthcare industry expertise to join our growing Managed Services practice. This role is ideal for a senior consultant who understands the operational and financial complexities of healthcare organizations and can help customers continuously optimize their NetSuite investment after implementation. The successful candidate will combine strong ERP consulting skills with healthcare industry knowledge and an excellent understanding of accounting and finance processes. This position can be home-office based and requires modest travel as appropriate. The Advanced Customer Support (ACS) offering provides a subscription service delivering functional ERP consulting that helps customers continuously improve, innovate, and maximize business value from their NetSuite investment. As part of the ACS team, you will partner with healthcare customers to identify opportunities for improvement, recommend leading practices, and deliver ongoing enhancements across finance, operations, reporting, automation, and emerging AI-enabled capabilities. Responsibilities - Deliver trusted advisory services that drive and improve operational efficiency, financial visibility, compliance, and user adoption, leveraging NetSuite leading practices across healthcare finance, procurement, supply chain, and operations. - Partner with healthcare customers to identify business process improvement opportunities using ACS methodology. - Work collaboratively with customers to prioritize and deliver high-value functional enhancements. - Design and document functional requirements for system enhancements, configurations, workflows, reporting, dashboards, integrations, and automation. - Configure NetSuite solutions to support evolving customer business requirements. - Collaborate with Technical Services teams on customizations, integrations, and third-party applications. - Support customers through testing, solution validation, user acceptance testing, and deployment activities. - Help customers leverage AI-enabled capabilities including financial insights, intelligent reporting, document processing, workflow automation, and operational analytics. - Use AI tools internally to improve consulting effectiveness through requirements gathering, documentation, meeting summaries, solution design, and issue analysis. - Perform quality reviews of solution designs and deliverables. - Maintain and expand NetSuite expertise through certifications, continuous learning, and adoption of new capabilities. - Collaborate across ACS teams including Technical Services, Support, Customer Success, Analytics, and Solution Consulting. - Follow Oracle consulting methodologies and ACS delivery best practices to ensure successful customer outcomes. Qualifications - 6+ years of ERP consulting, finance systems, or business transformation experience. - Strong NetSuite ERP functional consulting experience. - Experience working within the Healthcare industry, including one or more of: - Hospitals and Health Systems - Ambulatory and Specialty Care - Post-Acute, Long-Term, and Home Care - Healthcare Services Organizations - Medical Device and Supply Organizations - Strong accounting and finance background with expertise in: - General Ledger - Accounts Payable - Accounts Receivable - Fixed Assets - Multi-entity financial management - Financial Reporting - Revenue Recognition - Budgeting and Forecasting - Deep understanding of healthcare financial operations, reimbursement models, cost management, procurement, regulatory reporting, HIPAA Compliance, and operational performance metrics. - Experience gathering business requirements and translating them into ERP solutions. - Experience configuring ERP applications and supporting business process optimization. - Strong analytical, problem-solving, and communication skills. - Experience leading customer workshops and executive stakeholder discussions. - Ability to manage multiple customer engagements simultaneously. - 2+ years of customer-facing consulting experience. Preferred Qualifications - NetSuite ERP Consultant Certification. - SuiteFoundation Certification. - CPA, CMA, ACA, ACCA, or equivalent accounting qualification is highly desirable. - Experience with healthcare compliance requirements and financial controls. - Familiarity with healthcare revenue cycle management and financial reporting. - Experience with healthcare-related integrations including EMR/EHR, billing platforms, payroll, procurement, or financial systems. - Knowledge of SuiteAnalytics, Saved Searches, Dashboards, and Workflow. - Experience working within SaaS or cloud ERP environments. Travel Requirement Modest travel (approximately 20%), as required. What Makes You Successful You are a trusted advisor who combines strong financial acumen with healthcare industry expertise to solve complex business challenges. You understand how healthcare organizations operate, communicate effectively with finance and operational leaders, and enjoy helping customers realize continuous value from their ERP investment. You thrive in a collaborative consulting environment, build trusted customer relationships, and are passionate about improving business outcomes through technology, innovation, and best practices.

• Answer incoming calls, schedule appointments in Service Titan, and dispatch technicians as needed. • Handle overflow and after-hours customer inquiries. • Use AT&T Office@Hand (RingCentral VoIP) to manage customer calls professionally and correspond with other team members. • Utilize Scorpion and Chirp dashboards to track and manage leads. • Follow company scripts and prompts to ensure a smooth customer booking process. • Communicate with technicians and office managers to provide job details and updates. • Ask relevant plumbing-related questions to gather necessary information for service calls. • Maintain detailed and accurate customer records in the CRM system. • Complete other admin tasks as needed.

• Set the strategic direction for the Customer Service function, aligning department priorities with company goals, customer experience objectives, and operational performance targets. • Lead and develop customer service leaders and teams, establishing clear expectations, performance standards, coaching practices, and career development plans. • Own department-level performance metrics, including service quality, response times, call volume, productivity, customer satisfaction, issue resolution, and operational efficiency. • Evaluate and improve customer service policies, procedures, workflows, and systems to increase scalability, consistency, compliance, and overall service effectiveness. • Partner with Credit, Collections, Operations, Sales, Client Success, Product, and other cross-functional teams to resolve escalated issues, improve customer outcomes, and reduce friction in end-to-end processes. • Provide executive-level reporting, insights, and recommendations on customer service trends, risks, performance results, staffing needs, process gaps, and opportunities for cost savings or service improvement. • Oversee workforce planning, recruiting, onboarding, training, succession planning, and employee relations activities for the Customer Service department. • Establish and monitor department budgets, staffing models, capacity plans, and resource allocation to support business needs and service-level expectations. • Champion continuous improvement initiatives, including technology optimization, automation opportunities, quality assurance enhancements, and standardized operating practices. • Ensure customer service activities comply with company policies, applicable regulations, data privacy requirements, and call recording or communications standards. • Build a high-performing, customer-focused culture that promotes accountability, engagement, inclusion, collaboration, and continuous learning. • Perform other duties and special projects as assigned.