• Own the company's Instagram strategy, brand presence, and content calendar • Develop original content that strengthens brand awareness, thought leadership, and customer engagement • Maintain a consistent visual identity across all marketing channels • Manage client social media accounts (e.g., laundromat clients) and serve as the creative lead for ongoing content production • Generate AI-assisted images, videos, social graphics, motion graphics, etc. • Continuously evaluate and implement new AI tools to improve content quality, creative production speed, and marketing automation • Build repeatable AI workflows for graphic design, video editing, copywriting, content ideation, and campaign execution • Design all company marketing assets including social graphics, sales collateral, presentations, webinars, advertisements, banners, and branded materials • Produce professional-quality graphics without reliance on outsourced design services • Capture photo and video content at conferences, trade shows, customer locations, and company events • Edit short-form and long-form videos for Instagram, LinkedIn, YouTube, webinars, and product marketing • Monitor and respond to all comments and messages on social platforms using AI-assisted workflows/tools to streamline engagement and response management • Create newsletters and email marketing campaigns • Track engagement, growth, impressions, and campaign performance

• Lead, coach, and inspire a talented team of instructional designers and trainers to achieve their full potential • Oversee the development and delivery of impactful training programs, learning modules, and customer enablement content for Realtime customers and employees • Responsible for Learning Management System and Customer Community software implementations, post-implementation maintenance, and ongoing management of these critical systems • Build and implement revenue-generating training programs, including advanced learning modules, specialized workshops, and targeted educational offerings • Establish and manage the overall Learning & Development budget, aligning expenditures with organizational goals and ensuring cost-effective operations • Collaborate with internal stakeholders, including Product, Sales, Customer Success, Support, and Marketing teams, to ensure educational programs align with business goals and customer needs • Coordinate the design and delivery of comprehensive training solutions for diverse audiences, utilizing virtual sessions, eLearning, and blended learning approaches to maximize engagement and effectiveness • Develop and execute a comprehensive customer certification program that ensures thorough training, skill validation, and industry-recognized credentials • Ensure the production of high-quality content that reflects best practices in adult learning and focuses on customer success • Proactively engage with clients to ensure their training needs are fully met, and their feedback is continuously integrated into the corporate learning and development strategy to drive improvement • Create comprehensive onboarding training for RealTime new hires, ensuring they gain a thorough understanding of the RealTime suite of products • Develop scalable education offerings, such as live workshops, webinars, e-learning modules, and certification programs • Stay current with industry trends in learning technologies and methodologies, particularly in the SaaS and software training sectors • Create and execute a strategic vision for the customer learning experience, enhancing both new user onboarding and ongoing education • Promote Learning & Development initiatives both internally and externally to establish RealTime as a technology leader • Monitor, assess, and continuously improve the impact of training programs to ensure they meet evolving customers and business needs • Drive customer lifetime value and Net Revenue Retention growth through higher product adoption, customer satisfaction, and overall health scores • Design a scalable process to support and engage with a rapidly growing customer base • Establish a system for tracking and forecasting operational metrics for the Customer Success team, measure effectiveness, and optimize across all stages of the customer success journey • Responsible for continuous improvement of the customer success journey • Develop executive-level relationships with our key customers • Deliver meaningful strategic and tactical recommendations to executive leadership on customer trends and health

• Define Creative Vision • Translate brand strategy, audience insight, and cultural context into clear creative territories and integrated campaign platforms. • Set a distinctive creative point of view for brands and ensure it can stretch across paid, owned, earned, social, experiential, and emerging channels. • Guide teams beyond the first expected answer toward ideas that are original, useful, and emotionally resonant. • Help shape the long-term creative vision, standards, and capabilities of the agency. • Lead Concept and Verbal Excellence • Lead creative development from brief through production across multiple accounts, teams, and workstreams. • Review, edit, and elevate concepts and copy—from campaign platforms, naming, and voice systems to headlines, scripts, social, digital experiences, and long-form storytelling. • Protect a clear brand voice and conceptual throughline as ideas adapt across channels, formats, audiences, and moments. • Partner with strategy, account leadership, media, production, technology, and project management to make ambitious ideas real. • Inspire and Develop Talent • Mentor Associate Creative Directors, Senior Art Directors, Senior Copywriters, and emerging creative leaders. • Build high-performing teams through clear expectations, regular feedback, coaching, and opportunities to grow. • Help identify, recruit, onboard, and retain exceptional creative talent and trusted external partners. • Model curiosity, accountability, resilience, and respect—especially when timelines are tight and the work is still evolving. • Build Client Confidence • Serve as a senior creative advisor who understands the client’s business, brand, audience, and competitive landscape. • Frame, present, and sell ideas with a compelling narrative, strategic rationale, and confidence about how they will come to life. • Navigate feedback and complex stakeholder dynamics while protecting the idea, improving the work, and building trust. • Guide clients through creative risk, production choices, and new technologies with clarity and sound judgment. • Drive Agency Growth • Lead and contribute to pitches, organic growth opportunities, agency marketing, awards submissions, and thought leadership. • Identify shifts in culture, consumer behavior, platforms, production, and technology that can create an advantage for clients and RP3. • Help evolve RP3’s creative offerings, processes, partnerships, and reputation in ways that support sustainable growth. • Represent the agency with credibility in client rooms, industry forums, awards programs, and professional networks. • Champion Responsible Innovation • Set a practical vision for using AI to support research synthesis, divergent concepting, message exploration, voice prototyping, copy variations, and presentation development. • Teach teams to prompt with strategic intent, interrogate generic output, verify facts and claims, and rewrite until every word feels specific, human, and on brand. • Establish review standards for accuracy, originality, bias, disclosure, brand safety, client confidentiality, intellectual property, and usage rights. • Know when AI adds value, when traditional craft or production is the stronger choice, and how to distinguish exploratory comps from approved final assets.

• You won't be joining an already finished structure; from day one you'll help shape how our brand sounds, looks, and sells in France. • Your focus will be on creative and content for paid social. • You will turn our most successful German ads into French winners. • You will discover new hooks and angles for the French market. • You will ensure our brand doesn't feel like a translation in France but genuinely local. • You will work closely and directly with one of our founders who oversees the French market and paid campaigns. • From day one you will take responsibility for the creative and local core.