• Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes • Identify appropriate payment details and save back-up as appropriate • Balance payments to deposits in systems and applications • Post all payments to patient accounts, using both electronic and manual posting systems • Research, validate and make adjustments to payment postings • Follow up in accordance to procedures and policies with an overall goal of account resolution • Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts • Research and follow-up on missing information, such as EOB and insurance remittances • Contact payers as necessary to obtain detailed info in regard to payments • Complete more difficult assignments, and assist teammates with balancing issues • Escalate issues and trends to leadership • Meet department's productivity and quality goals • Collaborate with other teams across the organization • Participate in meetings and educational requirements • Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards • Perform other duties as assigned

• Prepare customer for and complete validations studies on instrumentation including, but not limited to instrument set-up, calibration, precision studies, and method comparisons. • Provide both onsite and remote phone support to customers for assay and QC related questions. • Provide onsite training for proper operation of instrumentation.

• Develop and maintain production plans aligned with demand forecasts, production capacity and material availability; • Monitor production performance, identifying deviations, operational risks and opportunities to adjust schedules; • Perform demand, capacity, volume and resource utilization analyses to support short- and mid-term decision-making; • Develop and monitor KPIs, reports and dashboards to support management and governance of planning processes; • Collaborate with Production, Supply Chain, Procurement, Logistics, Engineering, Quality and Finance to ensure business objectives are met.

• Assure that services are provided at the most appropriate, cost effective level of care needed to meet the patient’s medical needs while maintaining safety and quality. • Performs reviews of inpatients with complex medical and social problems. • Generates referrals to contracted ancillary service providers and community agencies with the agreement of the patient’s primary care physician. • Performs follow-up reviews and evaluations of patients in the ambulatory care or lower level of care setting. • Effectively communicates with patients, their families and or support systems, and collaborates with physicians and ancillary service providers to coordinate care activities. • Identifies Members who may need complex or chronic case management post discharge and warm handoff to appropriate staff for ambulatory follow up, as necessary. • Communicates and collaborates with IPA/MG as necessary for effective management of Members. • Assigns and provides daily oversight of the activities and tasks of the CCIP Coordinator. • Records communications in EZ-Cap and/or case management database. • Arranges and participates in multi-disciplinary patient care conferences or rounds. • Monitors, documents, and reports pertinent clinical criteria as established per UM policy and procedure. • Monitors for any over utilization or underutilization activities. • Generates referrals as appropriate to the QM department. • Enters data as necessary for the generation of reports related to case management. • Reports the progress of all open cases to the Medical Director, Director of Healthcare Services and Manager of Utilization Management. • Performs other duties as assigned.