Business Systems Analyst

Location

United States

Posted

9 days ago

Salary

$112.2K - $151.8K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Business Systems Analyst

SmithRx

• Own the end-to-end Jira intake process, evaluating new requests, resolving ambiguity, assessing system feasibility, and routing issues efficiently to keep the Business Systems queue organized. • Translate loose user feedback and broad stakeholder pain points into deeply detailed, technical Jira user stories with precise acceptance criteria. • Execute hands-on Salesforce administration (Flows, validation rules, page layouts, user security, and data management) to implement approved ticket requests. • Oversee and troubleshoot integrations between Salesforce and critical third-party tooling such as Five9, Ironclad, and DocuSign. • Run backlog grooming and sprint planning sessions, collaborating with technical leads to balance hotfixes/bugs with long-term strategic projects. • Proactively manage stakeholder expectations, providing transparent updates on ticket status, SLAs, delays, and releases. • Build robust Salesforce reports and dashboards to give key business units real-time visibility into their processes. • Write clear Standard Operating Procedures (SOPs) and technical documentation so that system changes are easily understood and auditable.

Job Requirements

  • Bachelor’s degree or equivalent experience
  • 4+ years of relevant experience
  • 2+ years of experience actively managing, triaging, and scaling Jira service desks, engineering backlogs, or similar ticketing workflows.
  • Experience configuring or maintaining third-party tools integrated with Salesforce (e.g., Five9, DocuSign, Ironclad).
  • Proven ability to quickly categorize urgent bugs, system enhancements, and general questions while identifying downstream technical impacts.
  • Ability to create reports and dashboards to support business decision-making.
  • Strong analytical and problem-solving skills, with the ability to gather and translate business requirements into technical solutions.
  • The ability to push back gracefully on stakeholders, explain complex system limitations in plain English, and bridge the gap between business needs and engineering constraints.
  • Excellent communication skills and experience collaborating with cross-functional teams.

Benefits

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Discretionary Paid Time Off
  • Paid Company Holidays
  • Wellness Benefits
  • Commuter Benefits
  • Paid Parental Leave benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities

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