• Play an essential behind-the-scenes role in supporting the Provider Relations team and the NIOSH World Trade Center Health Program. • Focus on maintaining accurate provider network data, completing timely data entry and updates, analyzing information for trends or inconsistencies, and helping ensure provider records and documentation are complete, organized, and reliable. • Maintain provider network data across multiple tracking reports, systems, and internal data sources, ensuring records are accurate, complete, and current. • Perform high-volume data entry, data validation, and record maintenance related to provider demographics, enrollment documentation, contract status, and other network information. • Review provider data for accuracy, consistency, duplicates, missing information, and potential discrepancies; research issues and coordinate corrections through established processes. • Prepare, update, and analyze reports to support provider network operations, identify trends, monitor pending items, and assist the team with prioritizing follow-up work. • Support the secure exchange, tracking, and organized management of provider enrollment and network documentation in accordance with program requirements and internal procedures. • Assist with incoming internal requests, shared mailbox items, ServiceNow tickets, and escalated operational questions by researching information, updating records, and routing items appropriately. • Partner with internal stakeholders to support timely resolution of provider data issues, claims-related research, grievances, compliance reviews, and other operational needs. • Follow standard operating procedures, maintain accurate documentation of work completed, and recommend process improvements that strengthen data integrity and team efficiency.

• Manage network and system admin, along with project managers and coordinators to ensure seamless tech services are provided during branch openings, relocations, and closings • Manage all aspects for the network design and configuration, including security aspects • Manage the provisioning and disconnects of voice/data circuits, along with upgrades and cost control • Maintain and enhance SASE zero capabilities and network security trust • Oversee Network Micro segmentation • Manage cloud network environments ensuring proper security best practices • Ensure the adequate deployment of LAN/WAN networking equipment • Ensure the adequate deployment of telecommunications hardware, including IP PBX/hosted VOIP • Visit site locations for large-scale deployments and acquisitions as needed • Manage network administration of Cisco Webex/UC call center • Manage and monitor network security access and user access • Provide high level network support and consult with vendors on troubleshooting and projects • Manage, configure, monitor, and report on firewall/DMZ • Ensure proper documentation and tasks related to SSAE, SOX and other audits are completed • Manage network integration; provide IBM i series support and troubleshooting as needed • Manage and maintain email routing configuration; provide troubleshooting support when needed • Manage and maintain wireless network configuration; provide troubleshooting support when needed • Perform other duties as assigned

• Monitor network health, alarms, and service availability. • Identify, troubleshoot, and escalate network incidents according to established procedures. • Coordinate with internal teams, customers, and external vendors to resolve technical issues. • Track incidents through to resolution while maintaining accurate documentation. • Monitor operational KPIs and prepare regular reports. • Perform root cause analysis for recurring incidents and recommend corrective actions. • Support continuous service improvement initiatives. • Ensure compliance with operational processes and service level agreements (SLAs). • Provide professional technical support in English.

Role Description We are looking for a Telecom NOC Engineer to join our Operations team. In this role, you will: - Monitor network performance, manage incidents, and coordinate with technical teams. - Help maintain the availability and quality of telecom services. - Work closely with engineers, customers, and partners to ensure operational excellence and timely issue resolution. This position is ideal for professionals with experience in telecom, ISP, or network operations who enjoy troubleshooting technical issues in a dynamic, fast-paced environment. Qualifications - Bachelor’s degree in Telecommunications, Computer Engineering, Information Technology, Computer Science, or a related technical field. - Minimum 2 years of professional experience in one or more of the following: - Network Operations Center (NOC) - Telecom Operations - ISP Operations - Service Assurance - Network Monitoring - Technical Network Support - Professional written and spoken English. - Available to work full-time in a remote environment. - Able to join immediately or within a reasonable notice period. Requirements - Experience with several of the following is preferred: - TCP/IP Networking - Routing & Switching - DNS & DHCP - VPN Technologies - Firewalls - Network Monitoring Tools - Ticketing Systems - Incident Management - Performance Monitoring - Root Cause Analysis - Experience with LTE, 4G, 5G, or telecom OSS/NMS platforms is considered a strong advantage. Benefits - Competitive Compensation: A competitive salary based on your experience and technical expertise. - Fully Remote Work: Enjoy the flexibility of working from home while collaborating with an international team. - Company Equipment: A company laptop will be provided. - Paid Leave: Annual paid leave and public holidays according to your country of residence. - Career Development: Structured onboarding, continuous learning opportunities, exposure to international telecom projects, and long-term career growth within Azurreo. - International Environment: Work alongside experienced telecom professionals supporting customers across multiple countries and technologies.