CVS Health logo
CVS Health

CVS Health is a leading healthcare company operating CVS Specialty, CVS Pharmacy, CVS MinuteClinic, and CVS Caremark. In 2018, CVS combined forces with healthca

Inbound/Outbound Queue Associate

Location

Idaho + 2 moreAll locations: Idaho | Texas | Vermont

Posted

5 days ago

Salary

$17 - $25 / hour

Seniority

Mid Level

High School1 yr expEnglish

Job Description

Inbound/Outbound Queue Associate

CVS Health

• Supports medical prior authorization operations by taking inbound calls from members and providers • Builds cases in multiple systems • Ensures accurate documentation and HIPAA-compliant handling of PHI/PII

Job Requirements

  • 1+ year of customer service/call center experience (healthcare, health insurance, or medical office preferred)
  • Familiarity with health insurance concepts and workflows (e.g., prior authorization/precertification, utilization management, benefits, claims terminology)
  • Working knowledge of HIPAA privacy practices and ability to handle PHI/PII appropriately
  • Comfort navigating multiple computer applications at once (case tools/CRM, web portals) with accurate, fast data entry
  • Strong verbal communication, active listening, documentation, and de-escalation skills
  • Must be on camera during training

Benefits

  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • other resources, based on eligibility

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