• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions • Become a product expert for topics ranging through various stages of our customers Sales Cycle and Inventory Stock, and develop creative solutions and workflows that best meet customer needs • Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases • Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions. • Become a product expert for topics ranging through various stages of our customers Sales Cycle and Inventory Stock, and develop creative solutions and workflows that best meet customer needs. • Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases. • Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

• Serve as a primary point of contact for our clients, managing inbound and outbound communications. • Utilize a suite of web-based tools to efficiently resolve inquiries. • Provide front-line, first-level technical assistance for consumers. • Support Client specific high-speed internet services delivering an exceptional customer experience. • Troubleshoot and resolve technical problems, ensuring timely assistance. • Be patient, courteous, and friendly with customers at all times. • Adhere to all work schedule assignments and TP policies.

• Find innovative ways to respond to varying questions, issues, and concerns • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns • Provide front line, first level, technical assistance for consumers • Resolve technical problems, within a fast paced, customer facing environment • Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including but not limited to WIFI and internet connectivity • Calmly attempt to resolve and de-escalate any issues • Escalate interactions when necessary and appropriate • Respond to requests for assistance and/or possible processing payments • Track all call related information for auditing and reporting purposes • Provide feedback on call issues • Upsell if required