This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description In this role you will partner with stakeholders to analyze business needs and processes, configure and optimize Coupa (including approvals and integrations), manage system updates and enhancements, and document requirements, designs, and testing deliverables. - Collaborate with stakeholders to gather requirements, evaluate business processes, and design, test, and deploy system solutions. - Configure Coupa settings and approval workflows to align with organizational needs. - Investigate and resolve integration issues between Coupa and the finance system by researching and developing effective solutions. - Oversee Coupa system updates, assess new feature releases, and implement applicable enhancements. - Prepare and maintain project documentation, including requirements specifications, design documents, and test results. - Assess user needs to define both functional and cross-functional requirements. - Conduct functional decomposition to determine necessary tasks and their interdependencies. - Identify and allocate resources required to successfully execute each task. - Provide daily oversight and guidance to support staff. Qualifications - Bachelor’s degree in Computer Science or a related IT field, or equivalent professional experience. - Minimum of 10 years of experience managing and supporting the full Software Development Life Cycle (SDLC) across task order applications and technologies. - Proven ability to configure, implement, test, and document solutions within the Coupa application and its analytics tools. - Experience conducting regression testing for Coupa applications and related integrations during system releases. - Strong work ethic with excellent communication and organizational skills. - Demonstrated experience integrating Coupa with finance systems and applications. Benefits - Our Commitment to You - We offer competitive pay, multi-year projects, and a list of exciting clients. - Work-Life Balance - We work hard; we work smart and have quality time for family and "life." - Golden Rule - We treat our consultants the way we want to be treated: with integrity, professionalism, and trust. - We Care About You – We help you meet your career goals and continuously support your efforts in the field. Company Description The Squires Group, Inc. is an Equal Opportunity/Affirmative Action Employer.

• Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries. • Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity. • Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals. • Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our end users. • Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary. • Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

• Primary Interface to Technical Support • Escalation path from Field Service • First level response to CBP customer within 1 hour per contractual SLA, providing basic technical support via phone or email • Provides assistance to Field Service technicians via phone support when needed • This will include part number look up and troubleshooting • Supports products in the Americas (North, Central and South America along with the Caribbean) • Support Field Service Teams to help achieve SLA Requirements • Help drive continuous improvements to optimize system performance • Responsible for Critical Part reviews and approvals for spare part orders from Field Service. • Proactively provide inputs to Product Support Senior Technical Support members for Documentation Updates and Equipment improvements. • Assesses Product/Equipment performance based on advanced diagnostic techniques, experience & support data. • Properly documents all troubleshooting recommendations/actions in our CRM System in a timely basis. • Document asset configuration specifics in CRM based on the latest changes and obsolescence reports • Work with CBP to ensure all site drawings and ancillary equipment documentation are up to date • Maintains clear and concise business communication proficiency, both oral and written. • Travel, overtime and work hours other than Monday-Friday are required. • Must be able to be a part of an On Call Support Rotation for after hours, weekend and holidays. • Work well with peers from various backgrounds to build effective work relationships. • May travel to site to assist customer and/or field service with technical issues up to 25% of the time • May provide Operator and Technical Training to internal and external customers as required.

• Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process, leaving detailed notes for other staff to reference. • Communicating with users directly via Google Meet, Zoom, or Phone Call • Installing, configuring, and mentoring end users on client-approved software • Maintaining and coordinating IT training support for new client staff, as requested or scheduled • Assisting in improving existing IT automation tools and workflows • Removing adware, spyware, and viruses as detected on client hardware • Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel • Responding to tickets and maintaining ticket system notes to identify chronic problem areas and measure program effectiveness • Providing coverage during peak support times, team PTO, or increased client demand • Willingness to work outside of normal business hours on an as-needed basis • Assist with inventory management of client-owned technology, including organizing equipment, tracking inventory levels, and supporting related tasks as needed • Troubleshoot on-site video conferencing and network equipment (e.g., Zoom Rooms, conference cameras, microphones, switches, and wireless connectivity) • Other duties as needed