Role Description This position is responsible for designing, developing, implementing, and maintaining test automation solutions while ensuring all automation deliverables strictly adhere to the organization’s QA Center of Excellence (QACOE) standards and best practices. This position requires complex problem-solving skills to bridge the gap between manual QA and development by delivering production-grade test automation assets that are reliable, maintainable, and aligned with defined standards. - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products. - Resolves complex problems and failures that occur in assigned products and technical facilities. - Responsible for administration, communication, and documentation throughout technical support activities. - Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions. - Develop and maintain robust automation scripts using Java or C#, integrating Selenium for web UI testing and Appium for native mobile testing (iOS/Android). - Design and execute BDD-style test scenarios with Cucumber, promoting collaboration between QA, development, and business stakeholders. - Develop and maintain API test automation using Rest Assured, validating RESTful web services with dynamic payloads, headers, and assertions. - Develop and maintain database validations, ensuring data integrity across backend systems and test environments. - Integrate automation suites into CI/CD pipelines (e.g. GitLab, Jenkins) enabling fast feedback and continuous validation. - Analyze test results, identify root causes of failures, and assist in defect resolution with QA and the Project Team. - Collaborate cross-functionally to define testing strategies, test artifact deliverables, test automation acceptance, and quality gates for enterprise applications. - Champion quality engineer principles, including shift-left mindset, test data management, and early automation adoption. Qualifications - Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer. - Strong knowledge of programming using OOPS concepts. - 7 Years of experience in Testing Mobile apps on iOS and Android. - Hands-on experience in Selenium Web driver. - Strong client-server / Web and mobile QA experience. - Should have relevant experience in testing NATIVE mobile applications. - Demonstrated experience with Mobile Automation (Appium) preferred. - Defect Tracking via different defect tracking/management tools (specifically JIRA) and Automation Testing Tools (Functional Regression and system Testing). - Experience in root cause analysis and defect diagnosis techniques. - Ability to document software defects, and report defects to developers and project manager. - Strong knowledge of Agile and Iterative software development life cycle practices. - Streamline the testing process by introducing automation, leveraging tools and setting goals to reduce time and effort. - Demonstrate solid domain knowledge in Global Digital Banking applications. - Additional skills: Java, Python, Automation Testing, Database validation, Integration testing, Selenium, Jira, Git, APIs, BDD/Gherkins. Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .

• Design, author, and iteratively optimize LLM evaluation prompts within Five9 AQM, translating quality management frameworks into accurate, testable prompt logic. • Partner with customers and internal delivery consultants during AQM implementation engagements to define evaluation scope, intent, and pass/fail criteria. • Select and analyses representative call samples to validate prompt performance; apply precision and recall thinking to measure and improve prompt accuracy. • Maintain a structured prompt library — versioning prompts, documenting changes, and managing prompt lifecycle from initial design through to production handover. • Collaborate with QA and Implementation teams to integrate prompt outputs into broader QM workflow design, including scoring forms and reporting. • Identify prompt failure patterns and apply structured debugging techniques, including chain-of-thought adjustments, instruction clarity improvements, and few-shot example tuning. • Contribute to the development of Five9 AQM prompt engineering standards, best practice documentation, and reusable prompt templates. • Support pre-sales activities by demonstrating Five9 AQM prompt capabilities and articulating the value of AI-driven quality evaluation to prospective customers. • Stay current with LLM developments, prompt engineering research, and the evolving Five9 AQM product roadmap.

Senior Distinguished Engineer (Remote-Eligible) As a Sr. Distinguished Engineer at Capital One, you will be a part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of developers, machine learning experts, product managers and people leaders. Our Distinguished Engineers are leading experts in their domains, helping devise practical and reusable solutions to complex problems. You will drive innovation at multiple levels, helping optimize business outcomes while driving towards strong technology solutions. At Capital One, we believe diversity of thought strengthens our ability to influence, collaborate and provide the most innovative solutions across organizational boundaries. You will promote a culture of engineering excellence, and strike the right balance between lending expertise and providing an inclusive environment where the ideas of others can be heard and championed. You will lead the way in creating next-generation talent for Capital One Tech, mentoring internal talent and actively recruiting to keep building our community. Distinguished Engineers are expected to lead through technical contribution. You will operate as a trusted advisor for our key technologies, platforms and capability domains, creating clear and concise communications, code samples, blog posts and other material to share knowledge both inside and outside the organization. You will specialize in a particular subject area, but your input and impact will be sought and expected throughout the organization. We are re-architecting the foundational data platforms powering Capital One's multi-billion-dollar credit card business. Our engineering teams are building a new, cloud-native financial engine from the ground up - one that seamlessly backs a 24/7 operation serving tens of millions of customers. As a Senior Distinguished Software Engineer, you will tackle complex distributed systems challenges, replacing legacy systems with modern, high-throughput data platforms that we own, scale, and evolve. This is a rare opportunity to lead foundational modernization at massive scale, shaping the technology architecture of a Fortune 100 leader and driving immediate impact for millions of everyday lives. If you are ready to provide thought leadership and build engineering excellence across Capital One's engineering teams, come join us in our mission to change banking for good. Key responsibilities: - Articulate and evangelize a bold technical vision for your domain - Decompose complex problems into practical and operational solutions - Ensure the quality of technical design and implementation - Serve as an authoritative expert on non-functional system characteristics, such as performance, scalability and operability - Continue learning and injecting advanced technical knowledge into our community - Handle several projects simultaneously, balancing your time to maximize impact - Act as a role model and mentor within the tech community, helping to coach and strengthen the technical expertise and know-how of our engineering and product community Capital One is open to hiring a Remote Employee for this opportunity. Basic Qualifications: - Bachelor's Degree - At least 9 years of experience in G eneral Software engineering and Solution Architecture - At least 9 years of experience in Enterprise Architecture and Design Patterns Preferred Qualifications: - Bachelor's or Master's Degree in Computer Science or a related field - 10+ years of professional experience coding in commonly used languages like Java, Python, Go, JavaScript/TypeScript, Swift, etc. - 10+ years of professional experience in the full lifecycle of system development, from conception through architecture, implementation, testing, deployment and production support - 3+ years of experience with public or private cloud technologies - Experience leveraging interactive AI tooling to accelerate productivity, utilizing capabilities beyond basic code completion Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $286,200 - $326,700 for Sr Distinguished Engineer McLean, VA: $314,800 - $359,300 for Sr Distinguished Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Role Description We are seeking a Senior DSP Engineer with deep expertise in RF communications signal processing and practical, hands-on implementation experience on Xilinx UltraScale+, RFSoC, and Versal platforms. The ideal candidate holds a Master’s or PhD in Electrical Engineering, Computer Engineering, Applied Mathematics, or a related field, and has a proven track record of developing and fielding innovative DSP solutions for real-world RF systems (not just simulations). This role requires an innovative, out-of-the-box thinker, someone who can go beyond cookie-cutter DSP blocks to develop novel or nontraditional approaches when performance, latency, interference, or mission constraints demand it. The engineer will collaborate across RF, FPGA/embedded, systems, and customer teams to deliver mission-critical communications and signal processing capabilities. This position reports to the Chief Technology Office and involves close collaboration with customers and engineering teams to deliver innovative solutions for RF Tactical & Naval Military Solutions, as well as strategic border protection applications. Key Responsibilities - Design, develop, and optimize DSP algorithms for RF communications signals, including waveform processing in contested and dynamic environments (e.g., filtering, synchronization, channelization, detection/estimation, demodulation/decoding, interference mitigation). - Lead algorithm development from concept through prototype to implementation, balancing performance, latency, robustness, and computational constraints. - Implement and validate DSP solutions on heterogeneous compute platforms including Xilinx RFSoC, UltraScale+, and Versal, leveraging PL/PS resources and hardware acceleration as appropriate. - Collaborate with FPGA engineers to translate algorithms into hardware-realizable architectures (fixed-point design, throughput/latency optimization, resource trade studies, hardware-friendly formulations). - Work closely with embedded software engineers to integrate real-time DSP pipelines (drivers, data movement, DMA, streaming interfaces, buffering strategies, runtime configuration). - Develop and execute test/verification strategies using lab instrumentation and captured RF datasets; characterize performance under impairments (CFO/phase noise, multipath, fading, interference/jamming, nonlinearities). - Develop simulation and analysis environments (e.g., MATLAB/Simulink, Python) and correlate simulation results to hardware/field behavior. - Provide technical leadership: define architecture, conduct design reviews, mentor engineers, and communicate trade-offs clearly to stakeholders. - Produce high-quality documentation (DSP design descriptions, algorithm specs, performance reports, ICD inputs, SBIR deliverables as required). - Support integration, debug, and field test activities spanning DSP, RF, FPGA, and embedded software domains. Qualifications - Master’s degree or PhD in Electrical Engineering, Computer Engineering, Applied Mathematics, Physics, or related field. - 15+ years of relevant DSP engineering experience with demonstrated delivery of RF communications signal processing solutions. - Proven practical experience processing RF communications signals (beyond academic examples), including development, validation, and performance characterization. - Strong fundamentals in communications and statistical signal processing (detection/estimation, synchronization, spectral analysis, filtering, modulation/demodulation concepts). - Experience implementing DSP on embedded/real-time systems and/or hardware-accelerated platforms, including Xilinx UltraScale+, RFSoC, and Versal. - Ability to simulate and/or model DSP algorithms in a suitable environment (MATLAB, Modelsim, etc.), with the ability to define or implement fixed-point functions, where applicable. - Demonstrated ability to create innovative DSP approaches when standard methods are insufficient—creative problem solver with strong analytical rigor. - Proficiency in at least one of: Python, C/C++, HDL (VHDL or Verilog), MATLAB (or equivalent), with disciplined software engineering practices. - Experience working with cross-functional teams (RF, FPGA, embedded, systems) to deliver complete system solutions. - U.S. Citizenship and an active DoD Secret (or higher) security clearance (or ability to obtain). Additional Preferred Qualifications - Experience with multi-carrier channelizers, DDC/DUC architectures, polyphase filter banks, efficient FFT-based processing, and real-time spectral sensing. - Experience with timing/synchronization challenges (PPS/10 MHz disciplining, phase-coherent multichannel systems, TDOA/FDOA concepts). - Familiarity with JESD204B/C-based high-speed converter interfaces and RF front-end integration considerations (AGC, spur mitigation, calibration). - Exposure to electronic warfare / interference environments, adaptive filtering, beamforming concepts, or robust waveform processing under jamming. - Experience with embedded Linux on Zynq/RFSoC/Versal platforms and real-time streaming architectures. - Scripting and automation (Python) for test harnesses, regression, and performance sweeps. - Working knowledge of applicable 3GPP 38.211 - 38.214 (Minimum Release 17) standards related to the 4G/5G physical layer. - Experience supporting DoD SBIR projects or similar government-funded R&D efforts. Supervisory Responsibility This position does not require direct supervisory responsibility; however, the engineer may mentor junior engineers and support cross-functional technical leadership. Work Environment This position is primarily performed in a traditional office environment. Physical Demands While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception. Position Type/Expected Hours of Work This is a full-time, exempt position, working Monday through Friday; 40 hours per work week; occasional evening and weekend work may be required as job duties demand. Some flexibility in actual work hours may be offered. Travel Must be willing to travel 25–30% when required. Work Authorization/Security Clearance Must be eligible to work in the US and possess or obtain a Secret level clearance. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. AAP/EEO Statement Fairwinds Technologies, LLC is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity.