• Be the front-line of customer requests • Debug, report, and ship scoped fixes for bugs and regressions • Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements • Train and improve our AI support agent by refining prompts, adding tools, and running evals • Create guides and examples that showcase what's possible with Resend • Proactively build relationships and identify potential papercuts for customers • Advocate for customer needs to the greater Resend team

Role Description The Technical Implementation and Customer Support role at AIRS Medical involves two main areas of focus: - Technical Implementation (50%): - Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs. - Deploy SwiftMR and integrate it with both MRI systems and with PACS, managing network and DICOM configurations for smooth interoperability. - Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity. - Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities. - Customer Support & Troubleshooting (50%): - Act as the primary technical resource for clients, providing application support and resolving technical issues. - Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations. - Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support. - Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities and achieving desired results. - Plan and coordinate SwiftMR integrations with potential customers. Qualifications - 1+ years in a technical or application support role within healthcare IT. - Proficiency with TCP/IP networking and DICOM networking. - Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable. - Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues. - Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users. - Fluent in English and Italian/French. - Pro-active team player. Requirements - Preferred Experiences (Nice to Have): - 3+ years in a technical or application support role within healthcare IT. - Experience implementing radiology software in a clinical environment. - Experience with Linux. - Italian or French speaker. Benefits - Work type: Full time under EOR. - Work from home, with occasional business travel. - Collaborate with team members around the country and the world. - Paid Time Off (30 days). - Onboarding gifts and home office supplies. - Training & Development. Hiring Process - Document Screening. - Cognitive Assessment. - Competency-based interview (Hiring manager, HR). - Competency-based interview (Peer interview, HR). - Culture-fit Interview (CEO). - Onboarding.

Role Description You will be an innovator within DataBee. This division specializes in offering Software-as-a-Service (SaaS) and subscription-based security solutions to large enterprises and the federal government. For the first time ever, customers are now able to purchase some of the best of Comcast’s own in-house security technologies. These solutions are proven-at-scale to defend critical infrastructure and effectively reduce cost. The Cybersecurity Suite efficiently improves security and compliance while keeping costs in check. This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future. This position requires you to work EST business hours. Job Responsibilities: - Own end to end technical success across assigned customer accounts. - Implement architecture and solution for net new and expansion opportunities. - Serve as the primary customer-facing lead, including executive leadership and customer meetings. - Perform hands-on work within the platform (data onboarding, dashboarding, integrations, troubleshooting) validating customers are able to arrive at their derived outcomes. - Support primary use cases in CCM and cyber risk reporting leveraging core platform capabilities. - Drive delivery across data ingest, ETL, storage, and integrations aligned to our platform capabilities using project management skills. - Act as a DataBee practitioner voice externally — contributing to blog posts, conference presentations, or analyst briefings where appropriate. - Partner with Sales Engineering, Accounts Executives, and the Engineering and Product teams to support solution deployment, expansion planning, and clean handoffs. - Engage alongside Sales Engineering in complex enterprise opportunities — elevating conversations to leadership and CISO-level stakeholders. - Provide technical leadership and mentorship across teams and customer engagements. - Drive continuous optimization and maturity of customer environments post-deployment. - Bring customer feedback to Product Management and Engineering, and improve product and deployment designs based on customer engagements. - Travel to customer sites or Comcast office or customer HQ when the customer requests an in-person meeting. - Thrive in a startup operating model: move fast, operate with ambiguity, take ownership, and improve how we sell. - Perform other related duties as assigned. Qualifications - Preferably has at least 3-5 years of proven experience in customer facing technical roles such as a technical account manager, data engineering, solutions consulting roles in enterprise B2B SaaS. - Extensive enterprise project management experience with exceptional communication skills. - Background in GRC, security compliance, cyber risk, or security reporting/analytics use cases. - Strong understanding and hands-on experience of data architecture fundamentals. - Familiarity with modern data and storage approaches such as Snowflake, Databricks, cloud object storage, and open table formats. - Experience with enterprise systems commonly involved in cyber risk and compliance reporting. - Strong problem-solving, ownership mindset, and ability to operate in an ambiguous, fast-paced environment. Requirements - Employees at all levels are expected to understand our Operating Principles. - Own the customer experience - think and act in ways that put our customers first. - Be hard-working learners, users and advocates of our groundbreaking technology. - Make big things happen by working together and being open to new insights. - Be an active part of the Net Promoter System. - Get results and growth. - Respect and promote inclusion & diversity. - Do what's right for each other, our customers, investors, and our communities. Benefits - Comcast intends to offer the selected candidate base pay within the posted range for this role. - Most sales positions are eligible for a Commission under the terms of an applicable plan. - Most non-sales positions are eligible for a Bonus. - Comcast provides best-in-class Benefits to eligible employees. Education - Bachelor's Degree preferred. - Comcast may consider applicants who hold some combination of coursework and experience. Certifications - Relevant Work Experience: 7-10 Years. Disclaimer This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Role Description We are seeking a proactive and customer focused individual to join our team as a Customer Success Engineer (CSE) specializing in Certificate Lifecycle Management and PKI. In this role, you will ensure the successful deployment, automated lifecycle management, and ongoing stabilization of our enterprise CLM and PKI solutions. Your primary objective will be to provide subject matter expertise to empower clients to maximize the value of the platform that will help to manage the entire certificate lifecycle across distributed hybrid environments. As a Customer Success Engineer, you will play a strategic role in driving customer success by providing advanced technical expertise and leadership. You will work closely with CISOs, CTOs, security, PKI, cloud, network, and other technical teams from the world’s largest and most well-known organizations, particularly focusing on ensuring successful deployment, adoption, and optimization of our solutions. Your Impact - Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges. - Serve as the go-to expert for the CLM and PKI products, guiding customers through sophisticated integrations and customizations. - Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions. - Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs. - Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement. - Ensure customers achieve operational excellence by fully adopting and optimizing new features. - Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives. - Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies. - Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution. Qualifications - Bachelor of Science in Computer Science or related Technical Field (or equivalent experience). - 5+ years of hands-on experience in cloud infrastructure and large-scale network design, operations, and security. - 3+ years of experience in a customer-facing or advisory role (such as Customer Success, Consulting, or Support Engineering). - Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs. - Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases. - Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts. - High-level consultative skills, capable of influencing decisions and driving customer success strategies. - Public Key Infrastructure (PKI) encompassed technology, standards, and implementations. - Securing Internet applications, e.g., cryptography, standards, techniques. - Directory technologies and standards, e.g., LDAP, Active Directory. Requirements - Experience managing or integrating with Microsoft Active Directory Certificate Services (ADCS). - Familiarity with Public Certificate Authorities (e.g., DigiCert, Sectigo, Let's Encrypt, Entrust). - Hands-on experience with HSMs or cloud-based key management services (e.g., AWS KMS, Azure Key Vault). - Experience with automation and configuration management tools like Ansible or Terraform, for deploying and managing security infrastructure. - Familiarity with the ACME protocol or other automated certificate issuance standards. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.