• Support Intellectual Property practice by managing patent prosecution tasks. • Handle docketing, billing, client correspondence, and document filings with USPTO. • Obtain IDS references from databases and proofread attorney-generated work.

• Answer incoming calls and communicate with clients and the general public with respect, courtesy, empathy, patience, positive problem-solving, and a composed demeanor. • Interact with callers in a trauma-informed manner respectful of callers’ diverse identities. • As part of a team, screen a heavy volume of telephone calls from individuals asking for assistance with disability related legal issues. • Gather and record information from callers to determine appropriate call routing or referrals. • Act as a communication link between callers and internal teams. • Use clear written and verbal communication to share information and ensure callers are connected to the appropriate unit or resource. • Use multiple database systems simultaneously, including phone software, SharePoint, case file database, and other Microsoft applications, including Teams and Outlook calendars. • Stay up to date with changes to DRC policies and procedures, services, available resources, and other relevant programs. • Provide reasonable accommodation assistance to consumers with disabilities, as needed. • Perform other duties as assigned.

• Manage and organize incoming and outgoing emails to maintain efficient communication flow. • Support internal teams by drafting, proofreading, and sending email communications. • Maintain email records and assist in monitoring email campaigns and responses. • Monitor and manage the company’s general email inboxes, ensuring timely responses and appropriate routing. • Draft, edit, and format emails for various departments, ensuring clarity and professionalism. • Coordinate with team members to gather information needed for email communications. • Assist in scheduling and sending email campaigns using email marketing platforms. • Maintain accurate records of email correspondence and track follow-ups. • Identify and flag urgent or sensitive emails for prompt attention. • Ensure compliance with company policies and data privacy regulations in all email communications. • Support the IT team with basic troubleshooting of email-related issues when necessary.

• Transform complex priorities into completed achievements with precision and efficiency! • Build meaningful connections with team members and clients to fully understand and exceed expectations! • Deliver outstanding results that make a real difference, all while meeting critical deadlines! • Keep everyone in the loop with transparent progress reports that showcase your accountability and organization! • Uphold our commitment to excellence by embracing established guidelines that ensure consistent quality!