Role Description The New Ship Application Support Engineer I is responsible for supporting the IT Product Manager in the new ship build of Mercy Ships' core applications. This position is a remote and full-time, two-year limited term position and requires domestic and international travel. Annual compensation range is $60,000-$75,000. Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire. How You'll Contribute: - Perform all tasks assigned in the installation, configuration, and set up of applications for the New Ship. - Assist in training users at roll out / end of Equipping for the new ship. - Work independently with members of the user community to define and document requirements for the installation, implementation, and day-to-day operations of the applications. - Write and maintain documentation including configurations, specifications, and designs for new and existing applications. - Ensure product direction is aligned with Mercy Ships' desired enterprise architecture. - Maintain alignment and uphold Mercy Ships Core Values, Code of Conduct, and follow the policies and procedures published on Compass. - Follow the model of Jesus and align with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do. - Collaborate with project management functions in the execution of the new ship build. - Provide status reports as requested. Leadership - Use servant leadership and strong interpersonal skills to support an effective, creative, and collegial team. - Act as a team player, using principles from Crucial Conversations to ensure strong and open working relationships. - Protect information assets controlled within the IT systems, applications or infrastructure, as defined in Mercy Ships policies and procedures. Performance - Regularly search for and identify opportunities for improvement in our current configuration and architecture. - Other duties may be assigned that are not included in the information provided in this job description. Qualifications - Supportive of Mercy Ships' mission, vision, core values, and cultural philosophy. - Contribute to community life, requiring stable and healthy interpersonal skills. - Embody a holistic ownership philosophy demonstrating self-motivated accountability, initiative and willingness to take on areas of responsibility. - Partner effectively across all levels of the organization and develop positive working relationships and exceptional customer service. - Strong interpersonal and communication skills, to ensure goals and expectations are clearly articulated. - Analytical, evaluative, and problem-solving abilities in preparing for the future. Requirements - Bachelor's Degree in Information Systems, Computer Science, or a related field, or the equivalent combination of education and experience. - A minimum of one year of relevant work experience, including experience in product or software administration. - Experience in the specific product or another relevant technology platform is preferred. - Must be able to travel internationally with current passport. - All visitors to a vessel in field service are required to be up to date and compliant with current approved medical requirements. Benefits - This is a paid position. - To explore our many Mercy Ships volunteer opportunities, please visit us at: Mercy Ships Volunteer Opportunities .

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