Role Description The Application Support Engineer independently troubleshoots and resolves customer-reported issues within Alkami’s ACH Alert Fraud Prevention platform. This role applies professional expertise in application support, manages escalations, and ensures effective client communication throughout the issue lifecycle. Application Support Engineers at this level actively collaborate with cross-functional teams and contribute to operational excellence by creating documentation and improving processes. Essential Duties & Responsibilities - Classify and document incoming ACH Alert support tickets by severity, urgency, and category. - Resolve client issues by analyzing logs, running SQL queries, and reviewing application and file processing behavior. - Prioritize and manage tickets by maintaining SLAs and escalating when necessary. - Collaborate with internal teams by escalating complex issues with clear diagnostics and context. - Enhance the knowledge base by documenting resolutions and creating troubleshooting procedures. - Contribute to release readiness by validating application updates and participating in deployment support. - Improve client experience by maintaining empathy and professionalism during technical investigations with financial institution clients. - Participate in on-call rotations by supporting after-hours high-severity production incidents. - Assist in monitoring environments by reviewing alerts, logs, and dashboards to identify issues proactively. - Identify recurring issues by conducting root cause analysis and recommending permanent fixes. Qualifications - Minimum 2+ years in a B2B application support role. - Education Level: Associate Degree, Coding/Development Bootcamp Certification, or equivalent practical experience. Requirements - Proficiency troubleshooting distributed systems across clients, vendors, 3rd parties. - Extensive experience supporting a SaaS platform. - Demonstrated experience troubleshooting APIs/SFTPs/integration points. - Strong communication and client interaction skills. - Time management and the ability to handle multiple priorities. - Preferred familiarity with NACHA/X9.37 file formats and processing. - Proficiency in SQL. - Experience in FinTech or banking applications. - Experience with Jira, ServiceNow, or similar ticketing systems. - Knowledge of cloud or monitoring tools (Splunk, Grafana, New Relic, Kibana). - Experience with Google Workspace or similar collaboration tools. - Experience with AI tools. - Experience working with Positive Pay Solutions within a Bank or Credit Union environment. Benefits - Remote-first environment. - Unlimited paid time off. - 401(k) with employer match. Company Description Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

Role Description The Cash Application Reconciliation Clerk is responsible for performing a variety of accounts receivable functions, including: - Reconciliation of daily cash to the patient accounting systems - Maintenance of bank deposits and payment spreadsheets - Maintenance of data for audit purposes - Research and follow-up of patient inquiries This is an intermediate level position, working under limited supervision. Work situations are varied and require a service-oriented individual with: - Strong analysis and problem-solving skills - Computer skills - Good judgment - Organization and attention to detail - Ability to work within deadlines for month-end and year-end goals Decision-making is required within the scope of the position responsibility. Major decisions require the review and approval of the Manager - Cash Management. Internal contacts include staff, providers, and management throughout the organization. External contacts include patients, families, providers, and insurance companies. Qualifications - High school graduate or GED equivalent preferred - Minimum two (2) years accounting experience - Minimum two (2) years healthcare experience preferred Benefits - Generous PTO - Code Lavender and Employee Assistance Programs to help maintain balance - Competitive tuition assistance, award-winning residencies, fellowships, and career development - Comprehensive benefits package including medical, dental, and retirement benefits - Pay scale of $23.20 - $33.38 USD, influenced by factors such as skill set, level of experience, and certification(s) and/or education - Resource Groups and outreach programs to ensure every team member feels safe, seen, heard, and valued - Opportunity to work and live in the Pacific Northwest, known for its natural beauty and strong community connections

• Assist in analyzing source code for secure coding practices • Use SAST, DAST, and SCA tools under supervision to identify vulnerabilities • Help verify tool results and document findings • Log and track security issues in ticketing systems • Support secure SDLC practices and CI/CD integration • Collaborate with developers and operations on basic automation tasks • Participate in secure code and design reviews as a learner • Generate basic reports and summaries of findings • Contribute to security awareness and training efforts

Role Description The Senior Application Security Engineer, Cybersecurity will serve as a key member of the Cybersecurity Technical Assessments team, providing advanced expertise in secure software development practices and application tooling. This role is responsible for managing and optimizing the application security tool stack—including SAST, DAST, SCA, IaC scanning, and secret detection—and ensuring its effective integration into the software development lifecycle (SDLC). The Senior Application Security Engineer will collaborate with development, engineering, and product teams to identify, triage, and remediate vulnerabilities, while also mentoring junior engineers and contributing to the evolution of secure development practices across the organization. Qualifications - Deep expertise in application security tooling (SAST, DAST, SCA, IaC scanning, secret scanning) - Strong understanding of secure coding principles and SDLC integration - Proficiency in scripting and programming languages (e.g., .NET, Python, JavaScript) - Ability to analyze and validate security findings, prioritize risk, and guide remediation - Strong attention to detail in identifying false positives and systemic security gaps - Ability to clearly communicate technical issues to both technical and non-technical stakeholders - Skilled in writing documentation, reports, and presenting findings to cross-functional teams - Experience working in Agile/DevOps environments with cross-functional teams - Ability to mentor junior engineers and lead small-scale security initiatives - Commitment to staying current with evolving security tools, threats, and best practices Requirements - Manage and optimize application security tools (SAST, DAST, SCA, IaC, secret scanning) and ensure effective integration into CI/CD pipelines and the SDLC lifecycle - Analyze source code and infrastructure-as-code for security vulnerabilities and provide actionable remediation guidance - Validate and triage findings from security tools, removing false positives and ensuring accurate issue tracking - Create and manage remediation tickets (e.g., Aha! Ideas, ServiceNow Requests), ensuring vulnerabilities are prioritized, assigned, and tracked to resolution - Collaborate with development and engineering teams to validate remediation efforts and confirm closure of security issues - Participate in the risk management process by documenting, reviewing, and maintaining risk exceptions for unresolved or accepted vulnerabilities - Work with risk owners and business stakeholders to ensure appropriate compensating controls are in place and documented - Lead secure code reviews and contribute to threat modeling and design discussions for high-risk applications - Mentor junior engineers and provide technical guidance on secure development practices - Contribute to the development and refinement of secure coding standards, policies, and procedures - Develop and maintain dashboards and reports that communicate application security posture, remediation progress, and risk trends to leadership - Identify recurring security issues and propose systemic improvements to reduce future risk - Lead efforts to evaluate, pilot, and implement new application security tools and integrations that enhance automation and coverage - Continuously refine scanning configurations and policies to improve signal-to-noise ratio in findings - Stay informed on emerging threats, vulnerabilities, and industry trends, and recommend improvements to tooling and processes - Participate in the evaluation and onboarding of new security tools and technologies - Work closely with cross-functional stakeholders to analyze and troubleshoot complex production issues Benefits - Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs - Investment in professional development, including earning a professional certification relevant to your field and tuition reimbursement - Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company