Title: Bilingual Customer Service - Govt Public Trust Clearance - Spanish-English - Remote USA Location: United States Job Description: Your potential has a place here with TTEC's award-winning employment experience. As a Temporary Bilingual Customer Service Representative - Govt Public Trust Clearance - Spanish English working remotely, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Applications for this role will not be accepted from residents of AK, CA, CT, CO, DE, HI, IA, IL, IN, MA, MD, ME, MI, MN, NC, ND, NH, NJ, NY, OH, OR,PA, RI, VT, WA, WI, Washington DC, or outside of the United States.  These restrictions are for this opportunity only.  You may qualify for other TTEC openings.  Please continue to search TTECjobs.com. What You'll be Doing TTEC supports a number of government contracts for both long term and short-term assignments. We are building an Emergency Response Team to be called on in the event of a natural disaster and be ready to go within about 48 - 72 hours' notice. When a national emergency strikes, we're at the ready.  These positions are fulfilling as you support those US residents when they are at their time of need. During a Typical Day, You'll - Consult with your neighbors on the available services that can support their situation - Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat - Respond to customer inquiries with active listening - Resolve customer issues with patience and understanding What You Bring to the Role - 6 months or more of customer services experience - High school diploma or equivalent - Great written and verbal communication skills in Spanish-English - Computer experience - Bilingual in English and Spanish - Because this is in support of a US government assignment, you must be a US citizen Technology - High speed internet (> 25 mbps) - While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) - Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in - We will provide a computer to be used for the duration of this project What You Can Expect - Supportive of your career and professional development - An inclusive culture and community minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Base wage of $17.75 per hour plus an additional $5.09 per hour for the first 40 hours in lieu of health benefits for this temporary role. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote

Role Description The Customer Success Assistant will help support and guide new and existing users, so they stay forever and tell all their friends what a great impact the company made. - Providing mainly behind-the-scenes support for Customer Success Specialists, who are responsible for training new users in the software. - Provisioning new accounts for new subscribers, including setting up the correct environment, issuing passwords and providing access to the learning tools etc. - Providing a rapid response to customer support queries via Intercom help desk, by either: - Resolving simple requests immediately - Investigating and solving more complex requests - Logging a bug report in JIRA for the development team to address. - Updating client workflows and/or performing behind the scenes account customizations to help support users’ implementation of the app. - Conducting account “health checks” to determine how well customers are using the software, so the team can deliver targeted support and solutions. - Actioning subscription changes such as upgrades, downgrades, or cancellations. - Helping to keep the documentation updated as features change and evolve. Qualifications - Minimum of 3 years of experience in Customer Success/IT Chat Support or a similar role required; candidates with experience in the mortgage broking industry are also highly desirable, even if not specifically in a Customer Success role. - Strong customer service or chat support experience in the IT industry will also be considered if there is no mortgage broking experience. - Experience working in the broking, banking, and finance industries is highly preferred. The BPO industry will also be considered if the accounts handled are the same as those in the mentioned industries. - A very high level of comfort using computers, cloud software and ticketing systems such as Intercom or Zendesk is advantageous. Proficiency in the use of other ticketing systems will also be considered. - Excellent attention to detail and comfort with spreadsheets and data. - Strong written and verbal communication. - Troubleshooting and problem-solving. - Ability to be proactive. - “Can-Do" attitude. - Excellent English communication skills, both written and verbal. - Experience with technical support or training is useful but not essential. - Experience with loan processing or finance is useful but not essential. Requirements - Job Type: Permanent - Employment Type: Full time - Work Schedule: Monday – Friday (Rotating shifts that start from 6AM – 8AM PH with a requirement of 8 hours of work, exclusive of lunch break) - Location: Work from Home - Industry: Mortgage Brokerage / Financial Services Technology

• Handle high amounts of live chats • Coordinate and handle customer inquiries about Binance's products, features, and retain regular customers • Solve customer complaint issues, and create and document report analysis • Optimize customer complaint processes and improve service quality • Handle unpredictable emergencies in an efficient and timely manner • Perform adhoc tasks and reports assigned by shift leader and/or managers

Role Description Invicta Software is seeking a dedicated and detail-oriented Chat Support Assistant to join our dynamic customer support team. This role is vital in delivering exceptional real-time assistance to our users, ensuring their experience with our software is seamless and positive. As a Chat Support Assistant, you will be the first point of contact for customers seeking help, providing timely and effective solutions while maintaining a professional and empathetic tone. This position offers the opportunity to grow within a fast-paced, technology-driven environment. - Deliver prompt and accurate responses to customer inquiries via chat. - Resolve user issues efficiently while maintaining high customer satisfaction. - Collaborate with internal teams to escalate and resolve complex problems. - Contribute to continuous improvement of support processes and knowledge base content. - Engage with customers through live chat to address questions, troubleshoot issues, and provide product guidance. - Document and track customer interactions accurately in the support system. - Identify and escalate priority cases to relevant departments as needed. - Maintain up-to-date knowledge of Invicta Software products and services. - Assist in creating and updating support materials to enhance customer self-service options. - Contribute to team goals by sharing insights and feedback from customer interactions. Qualifications - High school diploma or equivalent; associate or bachelor’s degree preferred. - Previous experience in customer support, preferably in a chat or online environment. - Excellent written communication skills with strong attention to detail. - Ability to multitask and manage time effectively in a fast-paced setting. - Proficiency with chat platforms and basic CRM or ticketing software. - Strong problem-solving skills and a customer-centric mindset. - Availability to work flexible hours, including evenings or weekends if needed. Benefits - Competitive salary with performance-based incentives. - Comprehensive health, dental, and vision insurance plans. - Opportunities for professional development and career growth. - Supportive and inclusive work culture focused on collaboration. - Flexible work arrangements and remote work options. - Access to the latest technology and tools to excel in your role.