Role Description A Quality Analyst Specialist will play a vital role in ensuring the delivery of high-quality and accurate virtual assistance services in the healthcare industry. You will be responsible for monitoring and evaluating the performance of virtual assistants, identifying areas for improvement, and implementing quality improvement initiatives to enhance overall service delivery. - Monitor and evaluate virtual assistants' performance through call and email monitoring, assessing adherence to quality assurance guidelines and service level agreements. - Identify areas for improvement in virtual assistants' performance, providing constructive feedback and coaching to virtual assistants to enhance their performance and effectiveness. - Conduct regular audits and spot checks to validate the accuracy and completeness of tasks completed by virtual assistants. - Document and track quality assurance findings, trends, and recommendations for continuous improvement. - Collaborate with cross-functional teams to ensure consistent adherence to quality standards. - Collaborate closely with Client Services Managers to discuss the performance metrics of VAs. - Communicate effectively to highlight VAs' strengths and AFIs. - Develop action plans for improvement based on feedback from CSMs and clients. - Create comprehensive process flows for various tasks handled by VAs. - Ensure all process flows are up-to-date and reflect the current best practices. - Collaborate with teams to streamline processes and improve efficiency. - Develop and maintain QA forms tailored to specific tasks and client requirements. Qualifications - Excellent analytical and problem-solving skills. - Strong attention to detail and ability to multi-task. - Excellent communication and interpersonal skills. - At least 2 years of experience in a quality assurance or quality management role, preferably within the healthcare industry. (Experience in Fertility and Mental Health is preferred but not required) - Proficiency in using quality monitoring tools and software. - Ability to work well in a team environment and collaborate with cross-functional teams. - Open to working night shifts. Requirements - PRIMARY SYSTEM - Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher - Computer Memory/RAM: 8.00 GB - Computer Operating System: At least Windows 11 64-bit or macOS Ventura - Headset: Any USB-type headset with noise-cancelling feature - Camera: Capable of a clear and crisp video output - BACK-UP SYSTEM - OPTION 1 (BACKUP SYSTEM): - Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher - Computer Memory/RAM: 8.00 GB - Computer Operating System: at least Windows 11 64-bit or macOS Ventura - Headset: Any USB-type headset with noise-cancelling feature (Optional) - OPTION 2 (POWER SUPPLY - UPS): - Must be capable of powering your work station for at least 3 hours - Typically a device with 240Wh or higher will be sufficient - Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup) - PRIMARY INTERNET CONNECTION - DSL / Fiber Connection - Minimum of 100mb/s contracted - BACK-UP INTERNET CONNECTION - Minimum of 20mb/s (Cell) Benefits - Rate is as high as $850 (USD) monthly - Employment Type: Independent Contractor - Free Training - Paid Time Offs - HMO Coverage - Optical Rewards - Performance-Based Increase - Permanent Work From Home

Role Description Guidewire Digital Portal QA At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. - At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: - One Zensar - Nurturing - Empowering - Client Focus Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status. Qualifications - Experience in QA for digital portals - Strong understanding of software testing methodologies - Ability to work collaboratively in a team environment Requirements - Proven experience in manual and automated testing - Familiarity with testing tools and frameworks - Excellent problem-solving skills Benefits - Competitive salary - Health and wellness programs - Opportunities for professional development

Role Description As our UM RN (Utilization Management Registered Nurse), you will be responsible for ensuring the integrity of the adverse determination processes and accuracy of clinical decision-making, as it relates to the application of criteria and composition of compliant denial notices. Your responsibilities will include: - Reviewing medical records and authorizing requested services. - Preparing cases for physician review based on medical necessity. - Partnering with both the Pre-Service and In-Patient Utilization Management teams. - Monitoring and assuring the appropriateness and medical necessity of care. - Conducting meticulous reviews of medical records and applying clinical guidelines. - Facilitating optimal patient care while ensuring compliance and fiscal responsibility. - Demonstrating exceptional clinical judgment and maintaining rigorous oversight of care appropriateness, quality, continuity, and cost-effectiveness. This position is remote with a CA RN license. PST business hours will be expected. Potential for on-call, weekend, and holiday shifts. - Reviews designated requests for referral authorizations either proactively, concurrently, or retroactively. - Gathering all information needed to make a determination and/or coordinate with the Medical Director as needed. - Ensuring compliance with turnaround times and accuracy standards are met. - Ensuring contracted providers are in place when authorizing. - Coordinating with contracting to obtain appropriate contracts as deemed appropriate. - Identifying cases that require additional case management. - Working with appropriate departments and internal staff to coordinate patient care. Qualifications - Three (3) years recent clinical experience. - Graduate of an accredited RN program. - Clear and current CA Registered Nurse (RN) license. - Knowledge of nursing theory and ability to apply or modify as appropriate. - Knowledge of ICD-10, CPT, HCPCS coding, medical terminology, and insurance benefits. - Knowledge of legal and ethical considerations related to patient information, PHI, and HIPAA regulations. Requirements - Bachelors of Nursing (BSN) preferred. - Previous inpatient Utilization Management (UM) experience strongly preferred. - Experience with MCG strongly preferred. - EZCap experience a plus.

Title: Supplier Quality Senior Specialist Location: Bedford United States Hybrid Job Description: Lantheus (NASDAQ: LNTH) is the leading radiopharmaceutical-focused company, delivering life-changing science to enable clinicians to Find, Fight and Follow disease to deliver better patient outcomes. Headquartered in Massachusetts with offices in New Jersey, Canada, Germany, Sweden, Switzerland and United Kingdom, Lantheus has been providing radiopharmaceutical solutions for nearly 70 years. Today, we’re expanding our portfolio and pipeline across oncology, neurology and cardiology. Through recent acquisitions, along with strategic partnerships across the life sciences ecosystem, we are accelerating our efforts to advance precision medicine and improve patient outcomes around the world. At Lantheus we are purpose-driven, and every employee plays a vital role in our success. We’re dedicated to cultivating a high-growth, forward-thinking culture where innovation thrives and diverse perspectives drive meaningful progress. Join us and be part of a company where your contributions make a real impact, because we know someone’s health is in our hands. Summary of role The Supplier Quality Senior Specialist is responsible for maintaining Lantheus’s Supplier Quality Management (SQM) program, ensuring that systems, processes and procedures between Quality, Supply Chain, Technical Operations and R&D are compliant and aligned with business needs. This Senior Specialist is responsible for acting as the primary point of contact and relationship manager for Third Party Logistics (3PL) and Pharma Partners. They are also responsible for developing and managing an Approved Vendor List and ensuring procedures are in place for supplier lifecycle management, including initial assessment, qualification and onboarding, monitoring and offboarding, with continuous improvement initiatives. Domestic and international suppliers consist of Contract Manufacturing Organizations (CMO), drug substance precursors, active pharmaceutical ingredient (API) providers, raw material and component suppliers, contractors, 3PL and service providers. The Supplier Quality Senior Specialist oversees supplier performance on an ongoing basis, implements a program of monitoring and continuous improvement and, if necessary, eliminate suppliers from the approved vendor list. This Senior Specialist executes all actions that contribute to the success of maintaining a compliant vendor management program. They also maintain oversight and execution of all assigned Corrective and Preventative actions related to Supplier Quality management. The position can be either remote or hybrid, with occasional onsite requirements at the department location in Bedford, Massachusetts. Key Responsibilities/Essential Functions - Adhere to existing supplier lifecycle management program to ensure appropriate controls, processes and procedures are developed, implemented and maintained to ensure full compliance with regulatory requirements and alignment with industry best practices. - Serve as primary point of contact for 3PL and Pharma Partners. - Own and manage 3PL/Pharma Partner relationships; attend and/or own periodic touchpoints. - Support external audit planning, including risk-based execution and observation remediation. - Oversee supplier performance and quality data sources and metric reporting to identify quality issues and trends, as well as implement corrective actions and effectiveness criteria to hold suppliers accountable to promised performance improvement plans. - Own and resolve supplier-related deviations and CAPAs relating to non-conforming materials and services to identify true root causes and drive timely closure with suppliers. - Oversee supplier change management program, ensuring cross-functional participation and timely implementation to meet compliance standards and business needs. - Serve as Quality lead for new vendor triage process and provide Supplier Quality review of new material setup in GxP systems - Support disposition of discrepant, damaged, or expired supplier materials as - Assure planned changes to supplier management processes are fully approved and compliant with Lantheus procedures and regulatory guidelines. - Develop and maintain a strong partnership with key suppliers and act as the primary conduit for quality related issues from suppliers, contractors and consultants. Partner with Procurement and R&D, at an early stage, to identify development as well as commercial suppliers and contractors for new product introduction programs and redundancy in supply. - Act as the primary Quality representative for supplier management projects to support cost control programs, inventory management planning and compliance and business risk mitigation programs. - Ensure adherence to supplier quality management budget plan - Function as an internal consultant and resource for site training/education coordination needs, including providing leadership and information to operations. - Serves as Subject Matter Expert for internal Committees and Boards as required in support of supplier management as determined by business need. Basic Qualifications - Requires a BS degree in a scientific discipline and minimum of 7+ years’ experience in a GMP environment, preferably in a Quality- related discipline or Supplier Quality Management within the Pharmaceutical, Biotech and /or Medical Device industry, or equivalent combination of education and experience. - Incumbent must have excellent written, verbal and presentation skills. Must be able to interact effectively with all levels of management, both internal and external. - Must have a good understanding of cGMP requirements by FDA, EMA, ICH Q8, 9 and 10. - Must have demonstrated experience with Quality Management System databases. - Requires the ability to work independently to own projects and execute to 100% completion with minimal supervision. - Strong negotiating and collaboration skills are essential; incumbent must be able to influence and drive suppliers to high levels of performance. Other Requirements - Travel to suppliers (about 25%) will be required based on business needs. - Strong understanding of principles of Analytical/Chemistry required to support Supplier Analytical Testing and method development preferred but not required. Core Values The ideal candidate will embody Lantheus core values: - Let people be their best - Respect one another and act as one - Learn, adapt, and win - Know someone’s health is in our hands Own the solution and make it happen The pay range for this position is between $111,000 and $185,000 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills and experience. Employees in this position are eligible for a discretionary performance-based cash incentive, and depending on the level of the role may be eligible for a discretionary annual equity award. Benefits for this position include a comprehensive health benefits package that includes medical, prescription drug, dental, and vision coverage. Other offerings include life and disability benefits, pre-tax accounts, a 401(k) with company contribution, and a variety of other benefits. In addition, employees are eligible for a generous time off package including paid vacation, holidays, sick days, and paid parental leave.