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VP Professional Services

Vice PresidentVice PresidentOtherRemoteLeadTeam 5,001-10,000Since 1985H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

110 days ago

Salary

$210K - $250K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

VP Professional Services

PTC

• Develop and execute the strategy for professional services delivery, aligning with company growth goals and customer success outcomes • Lead and scale the North America team of practice directors, implementation consultants, project managers, solution architects, and technical architects • Own the full lifecycle of service delivery within your region —from scoping to go-live—ensuring exceptional customer experiences and predictable outcomes • Partner closely with Sales, Customer Success Management, and R&D to align cross-functional priorities and drive adoption • Collaborate with sales leadership to build and quote implementation solutions for long term customer success and growth of ServiceMax while maintaining appropriate project margins • Collaborate with services operations to optimize metrics, tools, and methodologies to measure team performance, project health, utilization rates, and customer satisfaction (e.g., CSAT, NPS) • Drive operational efficiency, process improvement, and resource optimization across all delivery functions • Manage a P&L, including bookings and revenue forecasting, margin targets, and resourcing models • Strive to meet or exceed quarterly and annual targets for the North America region • Act as an executive sponsor on strategic accounts and engagements • Build executive level relationships with customers to ensure executive level expectations are met throughout the project • Build and maintain partner relationships and leverage partners for subcontractor work as appropriate • Work with appropriate internal and external stakeholders to drive escalations to closure by facilitating internal communication and ensuring internal processes are leveraged.

Job Requirements

  • 10+ years of experience in professional services, customer success, or client delivery roles
  • At least 5 years in a leadership position
  • Proven track record of building and leading high-performing services organizations within SaaS or enterprise software companies
  • Deep understanding of SaaS business models, subscription metrics, and cloud delivery principles
  • Experience interfacing with both internal team members and external customers as part of a solution-based service sales and delivery
  • Experience managing complex enterprise implementations with cross-functional stakeholders
  • Strong financial and business acumen with experience owning and growing a services P&L
  • Exceptional leadership, communication, and change management skills
  • Bachelor’s degree required; MBA or relevant advanced degree is a plus.

Benefits

  • Medical, dental and vision insurance
  • Paid time off and sick leave
  • Tuition reimbursement
  • 401(k) contributions and employer match
  • Flexible spending accounts
  • Life insurance
  • Disability coverage
  • Generous commuter subsidy

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