• Address customer billing questions and efficiently process payments • Resolve customer concerns in alignment with company policies • Remain knowledgeable about our services to provide informed assistance • Accurately document customer account records • Participate in coaching sessions and adhere to work schedules

• Handle inbound customer inquiries via phone and email with professionalism. • Provide accurate information about our services and assist clients with their needs. • Maintain detailed records of customer interactions through data entry. • Upsell additional services when appropriate to enhance customer experience. • Collaborate with team members to resolve issues promptly. • Follow company procedures to ensure high-quality service delivery.

• Respond to incoming chats from the Sendoso website, escalating to other teams when needed. • Manage email tickets in the support queue, ensuring accurate and timely responses. • Build and maintain Help Center articles - collaborating on new content for feature releases and keeping existing resources current. • Develop strong knowledge of Sendoso to identify, troubleshoot, and escalate technical issues. • Work with product, engineering, marketing, and account management teams to share insights and solve customer problems. • Identify opportunities to help customers get more value from Sendoso's features and services. • Provide clear, empathetic, and actionable guidance that helps customers move forward.

• The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions. • Support and training are provided to clients via phone, email, and live chat. • Document the issue in Salesforce and offering a resolution, so our clients are successful. • Stay up to date on Meevo product knowledge and internal business processes. • Understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.