• Provide high-quality customer support via phone, email, and chat • Handle inquiries professionally and efficiently • Resolve customer issues while ensuring a positive experience • Document interactions accurately in internal systems • Follow KPIs, quality standards, and company procedures • Collaborate with internal teams for escalations when required

• Handle customer inquiries via phone, email and chat • Support customers with questions about products, services, orders or general account topics • Update and maintain customer records • Ensure a friendly, professional and solution oriented customer experience

• Answer to incoming requests from customers via live chat • Identify customer needs and help customers use specific features • Analyze and reporting product malfunctions • Follow up with customers to ensure their basic technical and product related issues are resolved • Gather customer feedback and share with our Product, Sales and Marketing teams

• Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance. • Manage and moderate social media and community platforms to ensure compliance with platform guidelines, community standards, and company policies. • Actively engage with community members to encourage constructive dialogue and positive participation. • Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations. • Enforce moderation actions consistently, fairly, and without bias, escalating issues as required. • Respond to community inquiries, concerns, and reports in a professional and empathetic manner. • Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders. • Support incident response and sensitive situations with sound judgment and discretion.