• Handle customer inquiries via phone, email and chat • Support customers with questions about products, services, orders or general account topics • Update and maintain customer records • Ensure a friendly, professional and solution oriented customer experience

• Answer to incoming requests from customers via live chat • Identify customer needs and help customers use specific features • Analyze and reporting product malfunctions • Follow up with customers to ensure their basic technical and product related issues are resolved • Gather customer feedback and share with our Product, Sales and Marketing teams

• Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance. • Manage and moderate social media and community platforms to ensure compliance with platform guidelines, community standards, and company policies. • Actively engage with community members to encourage constructive dialogue and positive participation. • Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations. • Enforce moderation actions consistently, fairly, and without bias, escalating issues as required. • Respond to community inquiries, concerns, and reports in a professional and empathetic manner. • Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders. • Support incident response and sensitive situations with sound judgment and discretion.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for a Client Experience Coordinator who enjoys helping people, keeping things organized, and making sure no detail falls through the cracks. In this role, you'll be a friendly, reliable point of support for our clients—handling communication, coordinating requests, and helping ensure every interaction feels smooth and thoughtful. - Act as a primary point of contact for client inquiries via email, phone, and messaging platforms - Support day-to-day coordination and assist with service-related requests - Share clear, accurate information tailored to each client's needs - Keep client records organized and up to date - Proactively follow up to ensure a positive and consistent client experience - Use internal tools and systems to manage workflows efficiently Qualifications - A clear and confident communicator with strong interpersonal skills - Highly organized, detail-oriented, and dependable - Comfortable working independently in a remote environment - Open to learning new tools, systems, and processes - Committed to delivering professional, consistent client support - Experience in customer service, administrative roles, hospitality, or retail is helpful—but not required. Benefits - 100% remote work environment - Flexible scheduling based on availability - Structured onboarding and hands-on training - Ongoing support and access to resources - Opportunities for skill development and professional growth Company Description This role gives you the chance to build in-demand coordination and client service skills while maintaining the flexibility to support your personal and professional priorities. You'll be part of a supportive, remote-first environment where reliability, communication, and care truly matter.