Role Description Flourish Research is looking for a motivated, talented, creative individual to fill the role of Regional Director of Operations to support our West Region sites (Covina, CA; Northridge, CA; Walnut Creek, CA). Shift: Monday-Friday, day shift, 40 hours per week COMPENSATION: $150,000 - $180,000 base salary (depending on experience) plus Bonus FLSA Classification: Exempt Location: Remote Essential Job Functions: - Own the regional P&L and execute against budgeted revenue, margin, and EBITDA targets with full accountability for financial performance. - Drive strategic and tactical decisions to optimize regional profitability, working collaboratively with Site Directors to achieve financial objectives. - Responsible for regional operational and financial metrics including budget development, monthly reporting, variance analysis, and continuous improvement initiatives. - Effectively utilize financial levers to manage regional operational budgets, including fixed and variable costs, capital expenditure requests, and resource allocation. - Analyze operational volume and labor staffing models across sites to determine optimal staffing requirements and efficiency opportunities. - Understand clinical trial agreement budgets to identify renegotiation opportunities, prioritize Tier 1 studies, and ensure appropriate protocol selection aligned with regional capabilities and strategic value. - Bridge clinical operations with accounting, finance, and commercial teams to ensure alignment on financial objectives and study economics. - Maintain accurate backlog forecasting and pipeline visibility to support regional revenue projections and capacity planning. - Oversee bottom of funnel (BOF) conversion metrics, working with Site Directors and commercial teams to improve win rates and optimize study activation timelines. - Implement plans and processes to maintain and improve productivity and profitability across all regional sites. - Identify and execute operational synergies and best practice sharing across sites within the region. - Develop and execute regional operational strategy in alignment with corporate objectives and the Flourish Approach. - Become deeply knowledgeable about the history, operations, competitive positioning, and market dynamics of each site and the regional footprint. - Provide input on regional expansion opportunities including site acquisitions, de novos, and capability enhancements. - Support commercial team in feasibility assessments and strategic sponsor relationship development. - Collaborate with Medical Advisory Board on regional therapeutic area strategy and KOL engagement. - Partner with growth team on integration planning and execution for new site acquisitions within the region. - Recruit, develop, mentor, and retain high-performing Site Directors and site-level leadership teams. - Lead, coach, and engage a team of Site Directors to execute against clinical and operational strategy with clear performance expectations. - Drive performance management and coaching/development objectives across the regional leadership team. - Serve as the change, culture, and engagement champion for the region, partnering with HR on People and Culture initiatives. - Work with the training team to develop a robust pipeline of effective leadership at the site and regional level. - Utilize routines and best practices to assess performance, provide recognition, and deliver performance coaching when gaps are identified. - Direct regional recruiting strategy to fulfill talent needs for short, mid, and long-term success. - Foster collaboration and knowledge sharing across sites to build regional operational capabilities. - Provide oversight and hold Site Directors accountable for execution of all clinical trial activities in compliance with GCP, FDA regulations, ICH guidelines, HIPAA laws, and sponsor protocols. - Drive standardization of operations, systems, and processes across all regional sites to ensure consistency, efficiency, and operational excellence. - Ensure Site Directors maintain structured SOPs, policies, and procedures in partnership with Quality and Risk teams. - Monitor site-level performance on enrollment, retention, data quality, protocol compliance, and sponsor satisfaction metrics. - Ensure continuous high-level involvement by Principal Investigators through Site Director coaching and investigator engagement. - Ensure data integrity and timely submission of quality data to sponsors through effective oversight of site quality control processes. - Ensure the safety of study participants through appropriate training and oversight in collaboration with Medical Advisory Board. - Hold Flourish shared services functions accountable to deliver against agreed-upon service level targets. - Serve as the regional voice in corporate strategy discussions and planning processes. - Escalate issues and advocate for regional needs with executive leadership and shared services teams. - Partner with Quality leadership to drive regional quality metrics and audit readiness. - Collaborate with IT and training teams to ensure effective adoption of systems and processes. - Work with commercial team to communicate regional capacity, capabilities, and competitive positioning. - Represent Flourish Research in a professional and courteous manner when interacting with all staff, clients, and vendors. - Additional duties as assigned by management. Qualifications - Bachelor’s degree preferred or commensurate experience. - 10+ years required in clinical research, 5+ years in site leadership roles (Site Director, or RDO). Requirements - Exceptional knowledge of clinical research methods. - Strong management and leadership skills. - Demonstrated ability to collaborate and align with operations. - Excellent oral and written communication skills. - Excellent computer skills to include Office365 products. - Experience in writing and reviewing Standard Operating Procedures. - Strong problem solving, risk assessment and impact analysis abilities. - Demonstrated experience in process improvement. - Strong negotiation and conflict management skills. - Flexible and able to multi-task and prioritize competing demands. - Ability to think independently and influence when appropriate. Benefits - Health, dental, and vision insurance plans. - 401(k) with a 100% employer match on the first 4% of employee contributions. - Tuition reimbursement. - Parental leave. - Employee referral program. - Employee assistance program. - Life insurance. - Disability insurance. - A generous PTO plan covering vacation, sick, personal days and 8 paid holidays.

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