• Discover and build Glean's next product surfaces • Lead deep opportunity discovery • Trusted C-suite Advisor • Scale what works

Role Description Our client, a high-growth consumer subscription company, is hiring a Payments Product Manager to own their payments platform end to end. This is not a greenfield build. You inherit a modern stack: - A first-party payments microservice - A payment orchestration layer routing across processors - BNPL - Automated dunning - A self-serve analytics layer - A dedicated engineering scrum team Your job is to push it forward. Two priorities define the first six months: - Rebill recovery: A meaningful share of subscription rebills fail, and too many of those customers churn for payment reasons, not product reasons. You'll audit the dunning stack, evaluate vendors, and decide whether to optimize, switch, or layer. - Initial auth rate: Routing optimization, network tokenization, express checkout, and continuous experimentation at the checkout layer. In a given week you'll: - Write a spec - Pull your own numbers out of the data warehouse - Negotiate a vendor SLA - Present findings to the CFO There is no payments ops team behind you. When something breaks, you drive resolution. You set the roadmap, you ship, you measure. Qualifications - 5+ years in payments product or payments program management, subscription or e-commerce - Hands-on experience with payment orchestration platforms and multi-MID routing - Dunning and recovery expertise: retry logic, involuntary churn metrics, vendor evaluation - Data self-sufficiency in modern BI tools — you don't wait on an analyst - Demonstrated AI-native workflow: you actually use LLM and agentic tools in your product work today. This is a minimum qualification, not a preference. - Comfortable owning chargebacks, fraud posture, and regulatory compliance context Benefits - Fully remote - Unlimited PTO, plus company holidays - Health, dental, and vision insurance - 401(k) - HSA and FSA options; Employee Assistance Program - Pet insurance and commuter benefits (state specific) - Company equipment provided

• Define and execute the product strategy and roadmap for Upstart's Communications Platform, balancing immediate business needs with a long-term platform vision. • Partner with engineering to build shared platform capabilities, including messaging APIs, delivery infrastructure, governance controls, and communication data models that support multiple products and channels. • Establish scalable platform abstractions that enable product teams to deliver customer communications more efficiently while reducing duplicated engineering effort. • Drive alignment across Engineering, Growth, Servicing, Capital, Banking, Compliance, Risk, and other cross-functional partners to prioritize platform investments and influence company-wide technical strategy. • Develop platform capabilities that improve regulatory compliance, auditability, and operational visibility through standardized controls and monitoring. • Define success metrics, evaluate platform performance, and use data and customer insights to continuously improve platform adoption, reliability, and business impact. • Evaluate external technologies and vendor partnerships that extend platform capabilities and support future product strategy.

About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. Role Description and Mission: We're looking for a Senior Product Manager to own our native provider Mobile Apps and GPS collection ecosystem in Swoop, a core pillar of Agero’s roadside assistance platform. You will lead the vision for how we build intuitive mobile experiences and collect high-quality, real-time location data from service providers, ensuring optimal outcomes for speed, transparency, and operational efficiency. This is a high-impact, high-stakes role that directly influences customer experience, client SLAs, the performance of our dispatch engine, and the day-to-day frontline experience of our provider network. We need a passionate, strategic product leader who is driven by impact, comfortable working at the intersection of mobile product development, telematics/location data, and real-time systems, and exceptional at aligning stakeholders to deliver high-performance products. Key Outcomes: - Improve GPS collection and quality to power downstream features that optimize customer, provider, and client outcomes. - Elevate the provider experience with a Mobile App that simplifies workflows and makes doing service with Agero fundamentally easier for our providers. - Drive sustainable profitability for Agero by balancing service quality with business efficiency and cost-effectiveness. - Lead a high-performing squad to consistently deliver projects that drive measurable business impact. Responsibilities: - Define and own the roadmap for our Mobile Apps and GPS ecosystem - Drive alignment with executive stakeholders and cross-functional teams to ensure the product vision supports Agero's overall goals. - Seek to understand the "why" behind every initiative, using data and a deep understanding of user and business needs to identify the most impactful opportunities. - Partner with engineering, data analytics, and operations to define and deliver on our roadmap, from ideation to launch. - Write clear, concise product requirements that factor in technical efficiency and scalability. - Manage the product backlog, continuously prioritizing work to ensure your team is focused on the highest-impact projects. - Define and monitor core success metrics for the product and the business. - Use a data-driven approach to experiment, analyze, and iterate on product features to drive measurable impact. - Communicate product updates, performance, and key learnings regularly to a wide range of internal and external stakeholders. Skills, Education and Experience: - 5+ years of product management experience - Proven experience working with native iOS/Android mobile apps and/or complex GPS/telematics tracking engines. - Proven track record of driving product optimization through experimentation - Exceptional analytical skills with the ability to unpack complex problems, identify root issues and translate complex data into actionable insights - User-centric product philosophy and methodology - Can manage multiple projects simultaneously, handle a fast-paced startup environment, meet deadlines, and manage changing priorities - Excellent documentation and communication skills, from engineering tickets to executive presentations - Fluent in the tools, processes, and technologies of modern agile software development - Comfortable with AI tools for personal productivity as well as product applications - Technical or analytical degree and experience with enterprise SaaS platforms a plus Hiring In: - United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New York State, New Mexico, North Carolina, Tennessee, Virginia The anticipated closing date to submit applications for this role is August 20, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings. The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees. National Pay Range $140,000—$180,000 USD Life at Agero: At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive. Benefits Built for Well-being: Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: - Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. - Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. - Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. - For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. - Family Support: Parental planning benefits to assist associates through life’s milestones. - Bonus/Incentive Programs Join Agero and experience a workplace that invests in your success both personally and professionally. *Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future. *It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.