• Develop and manage programs that support sales and client management teams with resources, reporting, and coordination to drive new business, renewals, and client retention. • Track and coordinate cross-sale initiatives with other practices (e.g., Retirement, HR Consulting, Property & Casualty), including collateral organization, meeting preparation, and follow-up on outcomes. • Analyze client and portfolio data to identify vulnerable clients, recommend targeted retention actions, and monitor effectiveness, surfacing insights and recommendations for leadership. • Partner with Marketing to design and execute national campaigns, manage content calendars, and develop EB-specific messaging and materials aligned with practice strategy. • Review and interpret engagement metrics and qualitative feedback to inform future initiatives and optimize communication strategies. • Coordinate regional initiatives, visits, and events, ensuring alignment with national standards and strategic priorities and ensuring timely follow-up on action items. • Serve as a connector between national leadership and local teams, facilitating best-practice sharing and feedback loops to inform national planning. • Collect, analyze, and organize carrier performance data; prepare materials and recommendations for advisory meetings and track action items to completion. • Oversee scheduling, logistics, and resource planning for EB training programs and field development curricula. • Use Power BI and other tools to extract, organize, and report on key metrics (e.g., revenue, pipeline, retention, cross-sales).

• Support all functions of the airport advertising program on-site at Hartsfield-Jackson International Airport (ATL) • Maintain signage condition and operations • Ensure all advertisements are in excellent condition • Assist with installations and material management activities • Inspect all display locations daily • Safely hang client or airport copy (display creative) or assist with installs as needed • Oversee/assist with delivery, installation, daily operations, and load out of exhibits within the airport • Communicate all airport issues, including changes to terminals, to Operations Manager and Market Manager • Manage operational administrative requests • Assist Operations Manager in identifying and troubleshooting digital issues

Role Description The Director, Corporate Communications - Operations is responsible for building and managing the "operating system" for the Corporate Communications function. This role serves as the strategy and operations partner to the Chief Communications Officer (CCO), ensuring the organization delivers high-impact communication with consistency, discipline, and scalability. This leader establishes the structures, processes, and systems that enable communications strategy to thrive—ensuring that all team efforts, from global campaigns to major company events, are effectively prioritized, resourced, executed, and measured against company priorities. Duties and Responsibilities - Strategy Integration & Program Management: - Lead the development and evolution of the Corporate Communications annual strategy, ensuring objectives and KPIs are aligned to company priorities. - Own the program management of high-impact, large-scale communications initiatives, including global campaigns, product launches, and major company events. - Drive strong cross-functional alignment across Product, Marketing, HR, and Global Business Operations from intake through execution. - Resourcing & Operational Architecture: - Define and manage the Corporate Communications resourcing model, balancing internal headcount, agency support, and vendor partnerships. - Establish and continuously optimize planning, intake, and prioritization processes to ensure focus on the highest-impact initiatives. - Serve as the primary prioritization lead, aligning team capacity and execution to enterprise priorities. - Performance, Insights & Data Strategy: - Develop and maintain a Communications scorecard to track performance, measure impact, and inform decision-making. - Translate complex data into clear, actionable insights for the CCO and executive leadership team. - Own the Communications analytics and insights capability, including reporting infrastructure, data modeling, and performance analysis. - Systems & AI Enablement: - Own the Communications technology roadmap, advancing the function from manual and siloed workflows to a more integrated and scalable infrastructure. - Implement standardized workflows and tools that improve efficiency, visibility, and execution across the function. - Drive adoption of AI-enabled solutions to streamline processes and enhance team productivity. - Strategic Bandwidth Management & Operating Rhythm: - Act as the central intake point for communications requests, ensuring alignment to strategic priorities and effective use of team capacity. - Develop and manage a communications calendar and operating rhythm to track and report on major initiatives and milestones. - Partner closely with the CCO and Executive Assistant to align leadership priorities, time allocation, and team execution. Qualifications - 5+ years of professional experience as a Director or Sr. Manager in strategy & operations inside of a corporate communications team. - Background working within a technology organization, SAAS preferred. - Proven experience leading complex, cross-functional programs, operating models, or large-scale communications initiatives while influencing senior stakeholders. - Strong analytical capabilities and experience translating data into actionable, executive-level insights. - Experience designing and implementing operating processes, workflows, and team cadences. - Ability to manage multiple high-priority initiatives in a fast-paced, global environment. Preferred Qualifications - Experience supporting executive leadership, including C-level stakeholders. - Experience with communications or marketing technology platforms and workflow automation. - Familiarity with AI-enabled tools and process transformation initiatives. - Demonstrates UKG values of Own, Align, Deliver. - Brings strong business judgment, prioritization discipline, and operational rigor. - Builds trust and influences effectively across functions without direct authority. - Thrives in ambiguity and brings structure to complex, evolving business needs. Benefits - The pay range for this position is $163,900 to $235,550. - The actual base pay offered may vary depending on skills, experience, job-related knowledge, and work location. - Employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. - Learn more about UKG’s benefits and rewards at UKG Benefits . Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

• Keep the day to day running of the business smooth • Support the whole team • Bookkeeping and inbox management • Preparing client proposals • Looking after our systems • Take ownership of the function and spot what needs doing before being asked