Role Description We are currently recruiting for Global Assignment Consultant to provide essential support to SIRVA’s corporate clients in managing the designated client’s personnel who are relocating for an international assignment. The successful candidate will act as the primary point of coordination for international assignees for the delivery of various assignment management services offered under their employer’s international assignment policies and procedures. - Oversee the delivery of assignment management services, including: - Policy counselling - Destination services - Household goods shipping - Immigration - Departure services - Expense management - Interpret the designated clients’ international assignment policies and procedures and evaluate different options to provide advice and consultation to international assignees based on their needs and country-specific requirements. - Provide on-going consultation to the assignee during the entire length of the international assignment. - Coordinate with all internal departments/functions to ensure a successful assignee experience. - Manage Global Certified Provider communication process and ensure quality of service delivery. - Communicate/interface with the client’s HR contacts on relocation/assignment issues impacting the employee and family. - Assist with exception management, including recommendations on specific exceptions to policy. - Provide assignee status updates, keeping the client abreast of issues and offering solutions as issues arise, and completing client projects as requested. - Complete other tasks/responsibilities as required to provide effective support to Manager, Client and Assignees. Qualifications - Minimum of 2 years direct relocation experience or 3 years of related customer service experience. - Knowledge of international assignment management and global business. - Ability to identify potential problems and develop creative solutions without immediate direction or supervision. - Excellent written and verbal communication skills. - Strong organizational skills; the ability to function as part of a team while acting as a self-starter. - Ability to manage deadlines, multi-task and operate in a fast-paced environment. - Strong presentation skills, business etiquette and interpersonal skills. - PC proficiency – Word, Excel, PowerPoint, Outlook and job-related systems. - Strong preference for overseas work/living experience. - High school diploma required; College degree preferred. Benefits - Flexible ways of working. - Wellbeing initiatives. - Learning and development opportunities. - Financial rewards. Company Description Living the Sirva Life means joining a global team that moves with purpose, grows with intention and succeeds together. Whether you're collaborating across borders, learning from experienced colleagues or celebrating shared achievements, you'll be part of a culture built on trust, respect and inclusion. We believe our greatest strength is our people. By embracing diverse experiences, backgrounds and perspectives, we create an environment where everyone feels valued, supported and empowered to thrive. Together, we're shaping meaningful careers, exceptional customer experiences and a global impact that reaches far beyond every move.

• Responsible for developing and delivering strategic consulting and advisory services to CHG’s largest current and future enterprise accounts • Lead discovery, project planning, and delivery for major healthcare organizations — including health systems, payers, medical groups, technology providers, and other industry partners • Own client relationships, strategy, statements of work, and staffing and resource planning, while building relationships with senior leaders, executives, and industry experts internally and externally to drive client strategy that delivers an excellent customer experience and long-term growth • Serve as an informal leader today, with a path toward formally leading multiple consulting teams within CHG • Act as a department liaison for internal and external clients, driving strategy and delivering financial and service results, while maintaining excellent customer service aligned with CHG’s core values • Establish and grow CHG’s advisory services — a fast-growing start-up unit within a well-established organization • Bring the agility to wear multiple hats and deliver on expectations as the practice scales • Lead and professionally develop consultants and delivery team members • Lead client-side engagements on strategic workforce management initiatives • Develop standard processes and operations to deploy advisory services within existing internal and external frameworks • Ensure the team’s adherence to the ECS Sales Process and internal communication framework, collaborating effectively with divisional partners • Own the team’s negotiated contracts, guaranteeing legal, financial, and operational compliance • Use strong internal influence to help divisional client teams build structure, operational plans, and visibility for large clients • Monitor healthcare industry trends and their impact on CHG’s largest clients • Drive client satisfaction, measured and reported annually through the Customer Experience Survey • Develop the annual team budget, production action plans, and revenue growth strategies • Create, drive, and achieve defined sales goals • Build and maintain strong cross-divisional relationships that accelerate client growth • Represent CHG in a variety of professional settings to promote the value of the brand • Develop strategic, consultative partnerships at the client’s executive level • Provide an executive presence at site visits and internal/external quarterly business reviews • Guide the team on monthly ledger read-outs and daily performance to consistently meet financial goals • Support the team in developing and executing successful Client Development plans • Support the creation and execution of a team vision and strategy that motivates action • Build and promote a culture of collaboration and communication across the organization • Set long-term strategic objectives and take responsibility for their execution and success • Create new and better ways for the organization to succeed • Be an example of CHG’s culture, core values, and servant leadership style • Develop and maintain strong C-level relationships that enable strategic sales strategies • Apply knowledge of the business and marketplace to advance the organization’s goals • Act independently while guiding and training others to maximize the volume and value of direct sales • Work without supervision, providing technical guidance when required • Conduct research and analyze data to drive improvements, with an eye on the big picture

Role Description As Virtuagym continues to grow, we are looking for a passionate International Customer Service Consultant to join our team. Are you ready to make a global impact and help clients thrive in the digital health and fitness industry? Join our Medellín-based team and contribute to our mission of creating a healthier and happier world. This is a work-from-home position based in Colombia, but we are a remote-friendly company, meaning you can work from other locations within the Americas for up to 4 weeks at a time, for a maximum of 12 weeks per year. This is a full-time position, with a start time of 7:00 AM (COL Time). As an International Customer Service Consultant, you will support clients across all our markets, ensuring they receive outstanding service and guidance. Your role will focus on delivering excellent customer support, strengthening client relationships, and driving customer success. - Be the first point of contact for our customers via phone and email; - Deliver excellent customer service by engaging with customers and ensuring a high level of satisfaction; - Build and nurture customer relationships to enhance retention and loyalty; - Offer creative solutions, handle objections, and de-escalate challenging client situations; - Encourage upselling and cross-selling to maximize customer lifetime value; - Address churn risks, cancellations, and payment-related queries; - Investigate and resolve system issues collaboratively with the product department; - Contribute to departmental process enhancements through feedback and project participation. Qualifications - Fluent English proficiency (written and verbal) is required. - Strong written and oral communication skills. - Additional languages are a bonus. - Prior experience in SaaS/software customer support (this is not a call center role). - You are tech-savvy and a natural problem solver who can empathize with customers. - Organized, detail-oriented, and able to manage time effectively. - Ability to follow instructions and established processes. - You embrace change and take initiative with a positive attitude. - Confident, adaptable, and proactive in customer interactions. Requirements - Apply if you meet at least 70% of the criteria! At Virtuagym, we hire talent, not just resumes. - If you're a fast learner and motivated, we’d love to hear from you! Benefits - 🌎 Remote-friendly: you can work from home in Colombia whenever you like. - 🍫 A Pluxee Card provided with a monthly balance that can be used to purchase groceries and essential food items at a wide network of partner stores. - 🌴 21 holidays (on a US based holidays calendar, based on a full-time contract). - 💻 We provide your home office set-up hardware. - 💪 The Virtuagym Health Program: a monthly contribution towards your gym subscription, and a full Virtuagym at Work Premium Access. - ✈ Work from abroad for up to 12 weeks a year with a maximum of 4 consecutive weeks in LATAM or even Around the World! - 💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp. - 📈 Many opportunities for personal and professional growth within the company. - 😎 A fun, healthy, and international work environment made up of over 35+ nationalities. - 🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard. - ⚽ Organized Virtuagym sports events throughout the year. - 🎉 Awesome company events such as New Year's dinners, summer outings etc. Company Description Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place. Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 200+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO. Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team. Ready to join us? Please do not hesitate to apply by clicking the ‘Apply for this Job’ button below! We will get back to your application within 10 working days. For any questions on the vacancy, please get in touch with the recruitment team at hrmedellin@digifit.eu

• Teach teachers how to administer and score literacy/math assessments, use data to place students effectively in small groups, and write an instructional focus for each small group. • Train teachers in how to select appropriate instructional materials, provide differentiated intervention instruction, and progress monitor students. • Develop close relationships with reading coaches, teachers, and administrators at client schools. • Provide targeted technical assistance to coaches and teachers in the area of reading and math instruction, use of assessment instruments, distinction between core (Tier1) and small-group intervention instruction (Tier 2 and 3), and instructional intervention techniques. • Advise and train clients in the use of our published programs and providing ongoing support in their implementation of best practices. • Report client progress and engagement information to department manager and other consultants. • Assist in the development of new products and presentation materials and participate in company meetings and training. • Provide leadership with other projects and tasks as assigned.