• Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. • Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support. • Serves as primary contact for provider(s). • Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences. • Chooses and recommends among competing demands. • Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. • Finds missing orders and sends them for review and approval. • Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations. • Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes. • Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature. • Manages provider(s) documentation and information. • Composes and types non-routine correspondence providing factual information. • Arranges travel, conference registration, and hotel accommodations. • Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider. • Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys. • Determines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity. • Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff. • Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency. • Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling. • Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure. • Follows-up to confirm the order is fulfilled and ready for surgery/procedure. • Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled. • Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities. • Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room. • Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork. • Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients. • Serves as main point of contact for patients pre and post-operative. • Other duties as assigned.