Wiz Inc. is a cybersecurity company helping organizations rapidly identify and remove the most critical risks in cloud infrastructure so they can build faster a
Solutions Support Engineer, Weekend 2nd Shift
Location
United States
Posted
1 day ago
Salary
$108K - $148.5K / year
Seniority
Mid Level
Job Description
Solutions Support Engineer, Weekend 2nd Shift
Wiz Inc.
• Responsible for technical customer support experience within the Wiz product. • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams. • Identify cases that require escalation (either technically or strategically). • Create, maintain, and coordinate incident management requests to product or engineering. • Design and implement solutions that scale the support offering through automation. • Participate in on-call rotation for after-hours, holiday, and weekend support coverage. • This is a 2nd shift position and the schedule is Friday - Tuesday, 7pm - 4am ET.
Job Requirements
- Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications.
- 2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role.
- A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP).
- Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.
- Proficiency with command-line tools and Linux operating system environments.
- Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring, and logging, as well as local and cloud storage.
- Familiar with security frameworks or tools.
- Excellent organizational and project management skills.
- Fast learner, natural curiosity, and love of technology.
Benefits
- Compensation for this full-time position includes base salary + bonus + equity + benefits.
- Our salary ranges are determined by role, level, and location.
- Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
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