• Own the monthly, quarterly, and annual close, including journal entries, reconciliations, accruals, allocations, and review of the general ledger. • Produce accurate and timely GAAP financial statements and management reporting, with clear explanations of material variances. • Prepare recurring financial reporting packages for executives, the Board, investors, lenders, and other financial stakeholders. • Produce monthly budget-to-actual reporting and work with department leaders to investigate material variances, improve expense visibility, and maintain accurate forecasts. • Maintain the chart of accounts, accounting policies, close calendar, supporting schedules, and financial documentation. • Ensure the completeness and accuracy of balance-sheet reconciliations and resolve issues promptly. • Coordinate annual tax filings, financial reviews or audits, and other work performed by external accounting and tax advisors. • Own accounting for subscription contracts in accordance with ASC 606, including contract review, revenue schedules, deferred revenue, contract modifications, and supporting documentation. • Oversee customer invoicing, accounts receivable, collections, cash application, and revenue-related reconciliations. • Partner with Sales, Customer Success, and Operations to ensure that bookings, contracts, billing, renewals, and revenue reporting align. • Establish reliable reporting for ARR, bookings, billings, revenue, deferred revenue, receivables, and collections. • Oversee accounts payable, expense management, payroll accounting, banking activity, and cash reconciliations. • Support cash forecasting, liquidity management, and compliance with banking and debt requirements. • Maintain appropriate entity, tax, sales-tax, payroll, and regulatory compliance in partnership with outside specialists. • Develop and maintain controls over payments, vendor changes, bank access, customer refunds, and other sensitive transactions. • Own the accounting systems environment and the integrity of data flowing among the general ledger, billing and revenue-recognition platform (Maxio), CRM (Hubspot), payroll, expense, banking, and reporting systems. • Maintain a current inventory of finance systems, administrators, access rights, integrations, and recurring workflows. • Ensure appropriate segregation of duties, approval levels, backup administrators, access reviews, and business-continuity procedures. • Document core processes so that finance operations remain reliable through employee absences and organizational transitions. • Identify opportunities to automate manual work while maintaining strong review and control procedures. • Protect confidential financial, employee, customer, and banking information. • Serve as the primary owner of accounting accuracy and communicate risks, issues, and decisions clearly to leadership. • Partner on budgets, forecasts, Board reporting, lender diligence, investor requests, insurance renewals, and other corporate initiatives. • Recruit, manage and develop internal accounting staff and external bookkeeping, accounting, tax, and audit partners. • Build a culture of accountability, responsiveness, sound judgment, and continuous improvement.

• Mitarbeit in der laufenden Finanzbuchhaltung inklusive Debitoren-, Kreditoren- und Anlagenbuchhaltung • Detailgenaue Prüfung, Kontierung und Verbuchung von Eingangs- und Ausgangsrechnungen • Intercompany-Abstimmungen und -Abrechnungen zwischen den Gesellschaften • Administration des Zahlungsverkehrs • Aktive Unterstützung bei den kommenden Jahresabschlüssen nach HGB (Bilanz, GuV, Cashflow) • Pflege und Umsetzung des monatlichen Reportings inklusive BWA-Kommentierung • Analyse von Soll-Ist-Abweichungen sowie Ableitung betriebswirtschaftlicher Maßnahmen • Erstellung von Budgets, Forecasts, Reports und Liquiditätsübersichten für interne und externe Stakeholder • Abstimmung mit Steuerberater, Wirtschaftsprüfer und Finanzverwaltung

Role Description Global operational authority for Major Incident & Problem Management across enterprise IT. Leads critical outage response, governs ITIL processes, drives infrastructure stability, and mentors regional Incident Controllers across APAC, EMEA, and NLAM. Acts as single point of operational control ensuring rapid restoration, technical coordination, executive communication, and elimination of root causes. Key Responsibilities - Global Major Incident Leadership: - Command Sev1/Sev2 enterprise-wide outages and multi-region technical bridge calls. - Make real-time, risk-based decisions, provide executive updates and escalate vendors as needed. - Chair PMIRs within 24 hours and ensure corrective/preventive actions. - Incident & Problem Management Governance: - Standardize global incident classification, escalation, and priority frameworks. - Audit records, enforce ITIL compliance, integrate Incident, Change, and Problem processes. - Define communication protocols and ensure SLA/OLA adherence. - Technical Oversight & Problem Management: - Guide cross-domain resolution: network, security, cloud, virtualization, storage, databases, middleware, SaaS. - Validate root causes, challenge temporary fixes, and sponsor automation/resilience initiatives. - Lead RCAs, approve reports, maintain Known Error Database, and track remediation programs. - Operational Command & Team Leadership: - Lead regional Incident Controllers and NOC teams, establish 24x7 coverage, RACI models, and handover best practices. - Mentor teams and serve as escalation for unresolved P1/P2 incidents. - Executive Communication & Service Resilience: - Deliver concise updates on impact, risk, recovery, ETA, and preventive actions. - Interface with Service Owners, Business Relationship Managers, and senior IT leadership. - Own KPIs (MTTR, incident frequency, SLA compliance, vendor performance) and drive stability improvement initiatives. Qualifications - Bachelor’s degree in information technology, Computer Science, or related field. - ITIL Foundation (minimum); ITIL Intermediate/Expert preferred. - 8+ years of experience in Incident and/or Problem Management in a global enterprise environment. - Experience managing major incidents across multi-region infrastructure environments. - Strong understanding of infrastructure domains (Network, Cloud, Server, Database, End User, Applications). - Experience working with third-party managed service providers. - Proven ability to operate in a 24x7, high-pressure environment. - The candidate must be comfortable working in a contract-based role. Preferred Qualifications - Strong leadership in high-pressure and major incident situations. - Excellent stakeholder communication at technical and executive levels. - Solid analytical and root-cause analysis skills. - Effective decision-making, prioritization, and governance discipline. - Ability to drive accountability across globally distributed teams. - Experience collaborating across APAC, EMEA, and NLAM time zones. - Willingness to work in a 24x7 global support environment (Strictly Night Shift / General PST Shift). - Availability to join major incident calls outside standard business hours as required. Benefits - Culture of innovation, collaboration, and continuous learning. - Commitment to building a diverse and inclusive workplace.

Role Description eLuma is looking for a full-time, experienced Controller to join our growing finance team. This individual reports to the Chief Financial and Operations Officer (CFOO) and will build a world-class accounting function. You will lead a team, implement a financial reporting framework, develop cost measurement and containment processes, and manage the annual GAAP audit. You will work remotely and enjoy a flexible schedule. This role is critical in shaping eLuma’s financial strategy, supporting mergers and acquisitions, and driving operational excellence. Primary Responsibilities: - Collaborate with senior leadership to provide actionable insights, drive strategic initiatives, and support corporate transactions. - Serve as a strategic business partner to cross-functional teams, providing financial insights to drive operational and strategic decision-making. - Develop and maintain accounting policies, monitor compliance with GAAP, and address complex technical accounting issues. - Optimize and enhance financial reporting processes, including month-end close, financial statement preparation, and board reporting, ensuring scalability and timeliness. - Lead and develop the Accounting team. Live the company values and inspire your team to do the same. - Hold monthly variance to budget meetings with management, lead the discussion and analysis. - Leverage AI, data analytics, and financial technology tools to improve forecasting, reporting, and decision-making processes. - Proactively interpret financial information and provide timely recommendations for informed decision-making. - Identify, analyze, research, recommend, and consider implications of GAAP on financial transactions. - Ensure financial reports comply with generally accepted accounting principles or financial reporting standards. - Be the primary contact and lead the partnership with external auditors, provide the required statements and information for the annual audit. - Review budget reports and assist other departments in preparing annual budgets. - Continuously streamline and improve processes, leading to a more efficient and timely reporting cadence. - Negotiate, maintain compliance with, and renew business insurance. - Coordinate the preparation of the corporate tax return. - Maintain a documented system of accounting policies and procedures. - Comply with local, state, and federal government requirements, including new state registrations and tax filing requirements. - Work with the accounting department and customers to ensure timely invoicing and collection of accounts receivable balances. - Perform other related duties as assigned. Qualifications - Bachelor’s degree in Accounting or Finance (CPA required; MBA preferred). - 7+ years of progressive experience, including leadership roles in accounting or finance. - Proven expertise in technical accounting and GAAP standards (ASC 606, ASC 842). - Experience leading or contributing to M&A processes, including due diligence and integration. - Familiarity with ERP systems and SaaS financial tools; experience with QBO, AI and Hubspot is a plus. - Strong interpersonal and communication skills to collaborate effectively across departments and with senior leadership. - Certified Public Accountant designation highly preferred. - Ability to travel up to 10% for team meetings, conferences, events, etc.