Role Description Global operational authority for Major Incident & Problem Management across enterprise IT. Leads critical outage response, governs ITIL processes, drives infrastructure stability, and mentors regional Incident Controllers across APAC, EMEA, and NLAM. Acts as single point of operational control ensuring rapid restoration, technical coordination, executive communication, and elimination of root causes. Key Responsibilities - Global Major Incident Leadership: - Command Sev1/Sev2 enterprise-wide outages and multi-region technical bridge calls. - Make real-time, risk-based decisions, provide executive updates and escalate vendors as needed. - Chair PMIRs within 24 hours and ensure corrective/preventive actions. - Incident & Problem Management Governance: - Standardize global incident classification, escalation, and priority frameworks. - Audit records, enforce ITIL compliance, integrate Incident, Change, and Problem processes. - Define communication protocols and ensure SLA/OLA adherence. - Technical Oversight & Problem Management: - Guide cross-domain resolution: network, security, cloud, virtualization, storage, databases, middleware, SaaS. - Validate root causes, challenge temporary fixes, and sponsor automation/resilience initiatives. - Lead RCAs, approve reports, maintain Known Error Database, and track remediation programs. - Operational Command & Team Leadership: - Lead regional Incident Controllers and NOC teams, establish 24x7 coverage, RACI models, and handover best practices. - Mentor teams and serve as escalation for unresolved P1/P2 incidents. - Executive Communication & Service Resilience: - Deliver concise updates on impact, risk, recovery, ETA, and preventive actions. - Interface with Service Owners, Business Relationship Managers, and senior IT leadership. - Own KPIs (MTTR, incident frequency, SLA compliance, vendor performance) and drive stability improvement initiatives. Qualifications - Bachelor’s degree in information technology, Computer Science, or related field. - ITIL Foundation (minimum); ITIL Intermediate/Expert preferred. - 8+ years of experience in Incident and/or Problem Management in a global enterprise environment. - Experience managing major incidents across multi-region infrastructure environments. - Strong understanding of infrastructure domains (Network, Cloud, Server, Database, End User, Applications). - Experience working with third-party managed service providers. - Proven ability to operate in a 24x7, high-pressure environment. - The candidate must be comfortable working in a contract-based role. Preferred Qualifications - Strong leadership in high-pressure and major incident situations. - Excellent stakeholder communication at technical and executive levels. - Solid analytical and root-cause analysis skills. - Effective decision-making, prioritization, and governance discipline. - Ability to drive accountability across globally distributed teams. - Experience collaborating across APAC, EMEA, and NLAM time zones. - Willingness to work in a 24x7 global support environment (Strictly Night Shift / General PST Shift). - Availability to join major incident calls outside standard business hours as required. Benefits - Culture of innovation, collaboration, and continuous learning. - Commitment to building a diverse and inclusive workplace.

Role Description eLuma is looking for a full-time, experienced Controller to join our growing finance team. This individual reports to the Chief Financial and Operations Officer (CFOO) and will build a world-class accounting function. You will lead a team, implement a financial reporting framework, develop cost measurement and containment processes, and manage the annual GAAP audit. You will work remotely and enjoy a flexible schedule. This role is critical in shaping eLuma’s financial strategy, supporting mergers and acquisitions, and driving operational excellence. Primary Responsibilities: - Collaborate with senior leadership to provide actionable insights, drive strategic initiatives, and support corporate transactions. - Serve as a strategic business partner to cross-functional teams, providing financial insights to drive operational and strategic decision-making. - Develop and maintain accounting policies, monitor compliance with GAAP, and address complex technical accounting issues. - Optimize and enhance financial reporting processes, including month-end close, financial statement preparation, and board reporting, ensuring scalability and timeliness. - Lead and develop the Accounting team. Live the company values and inspire your team to do the same. - Hold monthly variance to budget meetings with management, lead the discussion and analysis. - Leverage AI, data analytics, and financial technology tools to improve forecasting, reporting, and decision-making processes. - Proactively interpret financial information and provide timely recommendations for informed decision-making. - Identify, analyze, research, recommend, and consider implications of GAAP on financial transactions. - Ensure financial reports comply with generally accepted accounting principles or financial reporting standards. - Be the primary contact and lead the partnership with external auditors, provide the required statements and information for the annual audit. - Review budget reports and assist other departments in preparing annual budgets. - Continuously streamline and improve processes, leading to a more efficient and timely reporting cadence. - Negotiate, maintain compliance with, and renew business insurance. - Coordinate the preparation of the corporate tax return. - Maintain a documented system of accounting policies and procedures. - Comply with local, state, and federal government requirements, including new state registrations and tax filing requirements. - Work with the accounting department and customers to ensure timely invoicing and collection of accounts receivable balances. - Perform other related duties as assigned. Qualifications - Bachelor’s degree in Accounting or Finance (CPA required; MBA preferred). - 7+ years of progressive experience, including leadership roles in accounting or finance. - Proven expertise in technical accounting and GAAP standards (ASC 606, ASC 842). - Experience leading or contributing to M&A processes, including due diligence and integration. - Familiarity with ERP systems and SaaS financial tools; experience with QBO, AI and Hubspot is a plus. - Strong interpersonal and communication skills to collaborate effectively across departments and with senior leadership. - Certified Public Accountant designation highly preferred. - Ability to travel up to 10% for team meetings, conferences, events, etc.

Role Description Our client is growing and seeking a highly experienced Assistant Controller to join their corporate team. In this role, you will support the Corporate Controller with: - Balance sheet reconciliations - Supporting the monthly close - Assisting with weekly revenue reports - Preparing financial statements This position requires full-cycle accounting experience. Additionally, you may have the opportunity to support some of their consulting engagements and partner with small to mid-sized client companies ($5–100M) in a dynamic, multi-client consulting environment. The ideal candidate enjoys variety, thrives in changing environments, communicates impeccably in English, and can handle multiple client engagements simultaneously. Qualifications - 5–10 years as an Assistant Controller, Controller, Sr. Accountant, or similar role - Experience in a multi-client or consulting environment strongly preferred - Bachelor’s degree in Accounting (required) - Proficiency in QuickBooks (required), plus experience with Xero, NetSuite, Sage, or other mid-market accounting systems - Strong understanding of GAAP and IFRS - Skilled in managing the full accounting cycle and preparing financial statements - Exceptional English communication skills, both written and verbal Requirements - CPA, CA, or similar certification (or progress toward certification) - QuickBooks Certification - Advanced Excel proficiency (financial modeling, data analysis) - Experience with data analytics tools such as Power BI or Tableau Benefits - 100% Remote Work - 13th Month Pay - Healthcare (HMO) - Comprehensive Fringe Benefits package - Paid Service Incentive Lead (SIL) - Paid Philippines Holidays - Free Learning and Development Programs

Role Description We are seeking a Recruitment Marketing Specialist to support our sourcing team by managing recruitment marketing initiatives. This role is critical in enabling our Sourcing Specialists to focus on identifying and engaging top talent for hard-to-fill roles by taking over marketing-related responsibilities. Reporting to the Sourcing Pod Lead, you will act as a strategic partner, ensuring we continue to have strong social media channels, audit and optimize job postings, track sourcing performance through UTMs and ATS data, and strengthen our employer brand. A key part of this role is supporting Talent Overflow initiatives, ensuring a pipeline of engaged, high-quality candidates for current and future hiring needs. Responsibilities - Social Media, Community & Employer Branding - Manage recruitment-focused social media channels (e.g., LinkedIn, Facebook, Instagram, TikTok) - Schedule and publish content provided by the Marketing team (job posts, employee highlights, culture content, hiring campaigns) - Actively engage with online communities, respond to comments/messages, and foster positive interactions with followers - Track and analyze social media performance metrics (reach, clicks, engagement, conversions, follower growth) to inform strategy - Provide regular insights and recommendations to improve content performance and engagement - Develop strategies to grow and maintain social media audiences and reinforce employer brand presence - Ensure consistent employer branding across all platforms - Collaborate with internal stakeholders (Recruiters, Hiring Managers) to coordinate posting schedules and messaging - Job Advertising Audit & Optimization - Audit job postings across ATS, job boards, and social platforms to ensure quality, consistency, and alignment with employer branding - Review and optimize job ads for visibility and conversion (titles, keywords, structure, and messaging) - Identify gaps in job postings that may lead to low applicant quality or mismatched candidates - Provide actionable recommendations to Sourcing Specialists and Recruiters on improving job ads - Ensure proper use of UTM tracking links and correct source tagging across all job postings - Monitor performance of job ads and flag underperforming roles for optimization - Sourcing Support & Funnel Optimization - Support Sourcing Specialists by promoting priority roles through the right channels - Monitor application flow and flag low-performing roles early - Recommend sourcing channel adjustments based on performance data - Talent Engagement & Pipeline Campaigns - Drive recruitment marketing initiatives to support Talent Overflow efforts by keeping talent pools warm and engaged - Assist in building and nurturing talent pipelines for hard-to-fill roles through campaigns, newsletters, or social media touchpoints - Collaborate with Sourcing Specialists to re-engage previous applicants or passive candidates identified in Talent Overflow programs - Support targeted campaigns that reduce time-to-fill and improve quality-of-hire for priority roles Qualifications - 3+ years of experience in Recruitment Marketing, Talent Acquisition, or Digital Marketing - Experience managing social media accounts in a professional setting - Familiarity with ATS platforms (e.g., Bullhorn, Greenhouse, Lever) is a plus - Basic understanding of sourcing and recruitment processes - Experience with UTM tracking, analytics tools, or campaign performance tracking is highly preferred - Strong written communication and coordination skills Requirements - Highly organized and detail-oriented - Proactive, solutions-focused, and able to work independently - Strong collaboration and stakeholder management skills - Data-driven mindset while maintaining creativity and community focus - Comfortable working in a fast-paced, high-growth environment Benefits - 100% Remote Work: Anywhere in the Philippines - Comprehensive Benefits: HMO, 13th-month pay, Paid Leaves, Paid Philippine Holidays, and complete government contributions (SSS, Philhealth, Pag-ibig) - Continuous Enablement: Access to Learning and Development programs Application Process We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible. The interview process includes a Recruiter Interview, Practical Task, and Hiring Manager Interview. Throughout each stage, we keep you informed and provide feedback as quickly as possible, ensuring you feel valued and supported throughout your journey with us.