Laboratory Corporation of America, also known as Labcorp, is a global life sciences company and one of the world's leading medical testing laboratories, with mo
Collection Specialist
Location
Bulgaria
Posted
2 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Collection Specialist
Labcorp
Role Description Labcorp is seeking a fully remote Collection Specialist to join our team in Bulgaria. Work Schedule: 09:00 - 18:00 - 40 hours per week, based on a five-day working week. Job Responsibilities: - Ensure effective communication with Labcorp Drug Development Shared Service provider and Labcorp Drug Development collection group regarding cash application. - Monitor on Account cash application posting and duplicate payments to ensure timely resolution. - Follow-up as needed to resolve outstanding amounts, seeking to reduce DSO and improve past due A/R aging. - Prepare monthly narratives describing complete account status by protocol/study of significant collection issues. - Create and maintain client aging reports for designated high value, high profile clients, maintaining confidentiality. - Proactively follow-up with appropriate Labcorp Drug Development personnel and customers until inquiries are resolved. - Participate in conference calls to deliver information to clients and/or internal customers. - Summarize details surrounding service failures that dictate credits for clients and deliver to management with potential resolutions. - Facilitate communication of management decisions to clients and complete all necessary actions for issue resolution. - Place collection calls on delinquent accounts and employ follow-up methods until payment is received. - Receive and resolve internal and external inquiries related to clients’ financial accounts in a timely manner. - Train new collectors on Labcorp Drug Development processes and procedures. Qualifications - Bachelor’s degree in finance, accounting, business or equivalent. - 3 or more years of related Customer collections (B2B), Finance, Business or Accounting experience. Requirements - Proficient in Excel and Word - intermediate to advanced level. - Exemplary multi-tasking ability. - Strong attention to detail and ability to be persistent while maintaining tact. - Ability to work in a high volume, fast-paced team setting to meet deadlines. - Strong verbal and written communication skills. - Demonstrate advanced teamwork, exceptional communication and organizational skills. - Advanced and proven problem-solving skills. - Exceptional customer service skills. - Advanced and proven ability to work independently. - Experience with PeopleSoft or another large ERP (preferred). Company Description Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies, and health systems make confident decisions and improve outcomes. Labcorp is a leader in diagnostics, drug development, and healthcare innovation, harnessing data and AI to create breakthrough solutions that improve health outcomes. Labcorp is committed to improving health and lives through its diagnostic testing and drug development solutions.
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