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Twilio

Build the future of communications.

Principal Design Researcher

User ResearcherUser ResearcherFull TimeRemoteLeadTeam 5,001-10,000H1B SponsorCompany SiteLinkedIn

Location

California

Posted

3 days ago

Salary

$171.1K - $251.6K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

Principal Design Researcher

Twilio

• Define & Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends • Strategy & Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making • Synthesize Insights and communicate effectively: Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers • Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs • Mentorship: Mentor and elevate best practices for design research across the Horizon 3 team and broader Twilio UX community • Customer Advocacy: Represent the voice of the customer in every conversation. Inspire teams to build solutions that surprise and delight customers

Job Requirements

  • 7+ years of experience in design research, user research, or a related field—preferably with time spent in innovation or new product development environments.
  • Proven track record of leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies.
  • Mastery of a wide array of research methods, from ethnography and contextual inquiry to co-creation workshops and rapid concept validation.
  • Experience with qualitative and quantitative data, and ability to easily switch between big-picture thinking and tactical execution.
  • Exceptional communication, storytelling, and influence skills—executive presence a must.
  • Passion for working on highly cross-functional teams and an entrepreneurial, “builder” mentality.
  • Bachelor’s or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline.

Benefits

  • healthcare
  • a retirement savings program
  • paid sick time
  • paid personal time off
  • paid parental leave

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