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Mayflower

FunTech pioneering the live entertainment industry at massive scale — top-50 global site, 200K RPS, millions of users

Content Writer

Content WriterContent WriterFull TimeRemoteSeniorTeam 501-1,000H1B SponsorCompany SiteLinkedIn

Location

Cyprus

Posted

8 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Content Writer

Mayflower

• Own and maintain hundreds of content items across Support and Moderation, including knowledge base articles, process documentation, macros, bot replies, announcements, and internal guides. • Write clear, simple content for different audiences: agents, moderators, and customers. • Turn complex processes and rules into easy-to-understand documentation. • Keep the knowledge base well-organised, up to date, and easy to navigate. • Follow content standards for structure, terminology, formatting, and tone of voice. • Review content regularly to remove outdated, duplicate, unclear, or missing information. • Gather requirements from stakeholders and create accurate content based on business needs. • Build and continuously improve the content creation and maintenance process across Support and Moderation. • Use stakeholders' feedback, QC results, and business changes to drive continuous improvement of content.

Job Requirements

  • Strong English writing skills (C1+).
  • Experience in content writing, copywriting, knowledge management, content design, or similar.
  • Experience with Confluence or similar knowledge-base/documentation tools.
  • Experience using AI tools for writing, rewriting, summarising, structuring information, and content quality checks.
  • Ability to work in a fast-paced environment with high volumes of content and manage repetitive writing/editing tasks without losing quality.
  • Ability to adapt content for different audiences: support agents, moderation specialists, internal teams, and end customers.
  • Understanding of tone of voice and ability to adapt wording based on context, topic sensitivity, and audience.
  • Strong attention to detail, consistency, terminology, and structure.
  • Ability to organise information logically, identify duplicated, outdated, conflicting, unclear, or missing content, and maintain documentation so it is easy to find, use, and update.
  • Ability to maintain naming conventions, labels, page hierarchy, templates, and version control.

Benefits

  • Full remote work.
  • Competitive compensation with a service contract.
  • Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
  • An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
  • Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
  • Career growth in a fast-scaling project with opportunities to influence technical decisions.
  • A culture of recognition: our peer reward program celebrates contributions from across the team.

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