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VIP Agent
Location
Azerbaijan
Posted
11 days ago
Salary
0
Seniority
Mid Level
Job Description
VIP Agent
RISK
• Personal management of VIP and pre-VIP clients across calls, chats, email, and messengers in a consistent communication style and in the client's language (Turkish) • Building long-term relationships: you reach out first at the right moment — a big win or loss, a birthday, a drop in activity — rather than just responding to incoming requests • Individual work with each client: account analysis, activation and reactivation plans, and finding ways to improve their experience • Negotiating personal conditions — limits, cashback, exclusive bonuses — within the framework agreed with the company • Handling difficult situations: payout delays, bonus disputes, failed deposits and withdrawals — while keeping the client loyal • Impacting key metrics: growing your clients' deposits and turnover, and meeting individual and team targets
Job Requirements
- Turkish — C1
- Russian — B2
- English — B1 or higher
- 1–2 years of experience working with VIP clients
- Experience in personal communication with VIP clients across several channels at once (WhatsApp, Telegram, calls, email) while maintaining a consistent style
- Discipline and punctuality: readiness to meet response-time SLAs for VIP players
- Proactivity: the ability to initiate contact at the right moment, not just react.
- Confident work with CRM systems is nice to have
- Knowledge of bonus mechanics and promo tools is nice to have
- Conflict de-escalation skills is nice to have
Benefits
- Children Allowance
- Mental Health Support
- Sport Activities
- Language Courses
- Automotive Services
- Veterinary Services
- Home Office Setup Assistance
- Dental Services
- Books and Stationery
- Training Compensation
- Massage
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