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RISK

Embrace risk secure success | Shaking up the global iGaming with unconventional solutions and the fastest market entry

VIP Agent

AgentGeneralFull TimeRemoteMid LevelTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Azerbaijan

Posted

11 days ago

Salary

0

Seniority

Mid Level

2 yrs expTurkishRussianEnglishReact

Job Description

VIP Agent

RISK

• Personal management of VIP and pre-VIP clients across calls, chats, email, and messengers in a consistent communication style and in the client's language (Turkish) • Building long-term relationships: you reach out first at the right moment — a big win or loss, a birthday, a drop in activity — rather than just responding to incoming requests • Individual work with each client: account analysis, activation and reactivation plans, and finding ways to improve their experience • Negotiating personal conditions — limits, cashback, exclusive bonuses — within the framework agreed with the company • Handling difficult situations: payout delays, bonus disputes, failed deposits and withdrawals — while keeping the client loyal • Impacting key metrics: growing your clients' deposits and turnover, and meeting individual and team targets

Job Requirements

  • Turkish — C1
  • Russian — B2
  • English — B1 or higher
  • 1–2 years of experience working with VIP clients
  • Experience in personal communication with VIP clients across several channels at once (WhatsApp, Telegram, calls, email) while maintaining a consistent style
  • Discipline and punctuality: readiness to meet response-time SLAs for VIP players
  • Proactivity: the ability to initiate contact at the right moment, not just react.
  • Confident work with CRM systems is nice to have
  • Knowledge of bonus mechanics and promo tools is nice to have
  • Conflict de-escalation skills is nice to have

Benefits

  • Children Allowance
  • Mental Health Support
  • Sport Activities
  • Language Courses
  • Automotive Services
  • Veterinary Services
  • Home Office Setup Assistance
  • Dental Services
  • Books and Stationery
  • Training Compensation
  • Massage

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