• The incumbent will be responsible for Document checking and Other Miscellaneous activities as per Bank’s internal policies, SOP’s as well as ICC guidelines and authorising the transactions in the processing system. • Perform sanction checking of relevant parties in documents. • Handle Trade Operations. • Responsible for authorizing/inputting transactions into the system and prepare/authorize relevant SWIFT messages. • Ad-hoc tasks given by the Team Head. • Ensure errors/knowledge gaps are shared with line manager/team to address customer service issues. • No revenue leakage due to miss out in charges collection. • No outstanding reconciliation entries pending in Nostro or Internal accounts. • Managing customers’ expectations, Ideation and working on automation projects. • Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues. • Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery. • Audit observations if any, must be closed in an effective and timely manner. • Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers. • Acts as an authorizer/maker for Import LG issuance/Amendments/cancellation and/or similar stages for Standby Letter of Credits/Claims. • Ensures that the practice and procedures stated in relative manual have been strictly followed during the course of transaction processing. • Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the import scenario.

• Responsible for Payments, Risk participation and Other Miscellaneous activities as per Bank’s internal policies, SOP’s as well as ICC guidelines and authorising the transactions in the processing system. • Perform sanction checking of relevant parties in documents • Handle Commodity Trade Operations documents • Responsible for authorizing/inputting transactions into the system and prepare/authorize relevant SWIFT messages • Ad-hoc tasks given by the Team Head • Ensure errors/knowledge gaps are shared with line manager/team to address customer service issues. • No revenue leakage due to miss out in charges collection • No outstanding reconciliation entries pending in Nostro or Internal accounts

Role Description As a Technical Operations Engineer, you will be responsible for supporting the day-to-day operation of iPiD's platform, ensuring reliable service delivery and excellent customer support. You will monitor system health, investigate incidents, manage customer issues, and collaborate with cross-functional teams to maintain operational stability and improve customer experience. You will play an important role in driving operational excellence through proactive monitoring, process improvements, documentation, and release readiness activities, helping ensure our platform remains secure, reliable, and scalable as the business grows. Core Responsibilities - Deliver L2 technical support to clients via phone, email, and chat; own case lifecycle, provide timely status updates, and maintain accurate records of all interactions in Jira. - Safeguard production reliability and system stability through effective observability, monitoring, alerting, and incident management practices. - Configure log monitoring and alerting dashboard; triage and investigate alerts when triggered. - SLA and response-time ownership; track adherence to response-time commitments. - Support internal stakeholders with recurring operational tasks and ad-hoc requests. - Continuously improve technical support operations in collaboration with Presales, Operations, and Customer Success. - Document technical solutions, runbooks, and knowledge base articles for reuse across the support and engineering teams. - Act as a release gatekeeper; participate in User Acceptance Testing (UAT) to ensure a smooth handover from Development to Operations for every feature release. Qualifications - Min. 3 years working experience in technical support organisation, ideally in fintechs, financial services, or any regulated environment. - Experience of tracing and resolving issues using logging, DB query and other support tools. - Experience working on cloud-based technologies associated with Azure / AWS / GCP. - Sound knowledge in service desk operations. - Strong analytical skills, detail oriented, and solid problem-solving abilities. - Empathetic and level-headed to own and solve problems end-to-end to customer’s satisfaction. - Excellent verbal and written English communication skills. - Ability to work independently and as a reliable team player. - Must be legally authorized to work in the country where the role is based without requiring current or future visa sponsorship. Nice to Have - Modern software development knowledge will have an advantage. - Experience working in a globally distributed start-up or high-growth environment. Benefits - Meaningful Impact – Play a key role in shaping the future of trusted cross-border payments and fraud prevention, helping solve critical challenges for financial institutions and businesses worldwide. - Learn from experienced industry leaders – Join a team with deep expertise across payments, fintech and technology, and gain exposure to global customers and markets. - Ownership & Growth – Join a fast-growing global fintech where your contributions are visible and valued, with the opportunity to participate in our Employee Stock Option Plan (ESOP) and share in our long-term success.

• The incumbent will be responsible for checking Export payment Discount under Export/Import as per Bank’s internal policies as well as ICC guidelines and lodging the transactions in the processing system. • Document checking against L/C or SBLC should be as per UCP/ISBP/ISP as applicable and corresponding to all applicable ICC guidelines as well as internal policies of the bank • Perform sanction checking of relevant parties in documents • Handle Commodity Trade Operations documents • Responsible for inputting documents into the system and prepare SWIFT for advising • Ad-hoc tasks given by the Team Head • Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues. • Managing customers’ expectations, Ideation and working on automation projects • Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues • Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery. • Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers. • Acts as a final checker of import or export bills documents and ensures the consistency of documents examination standard among checkers. • Ensures that the practice and procedures stated in relative manual have been strictly followed during the course of transaction processing. • Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the checking of import/export transactions.