Role Description We are looking for a Customer Support Coordinator to join our growing international Customer Support team. You’ll be the first point of contact for our international customers, helping them resolve technical issues while delivering an outstanding customer experience. You’ll troubleshoot common technical problems, manage support requests, coordinate with internal technical teams, and ensure every customer receives timely updates throughout the resolution process. This role is ideal for someone who enjoys technology, solving problems, and communicating with customers in English. You’ll gain exposure to international telecom and hosting technologies while working alongside experienced professionals in a collaborative, remote environment. Qualifications - Currently residing in Syria. - Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or a related field. - 1–3 years of experience in Technical Support, IT Support, Helpdesk, Customer Support, or a similar technical role. - Fluent English (written and spoken). - Excellent communication and customer service skills. - Strong troubleshooting and analytical thinking abilities. - Good understanding of: - DNS - SSL - FTP - Basic networking concepts - Experience using ticketing systems or CRM platforms. - Excellent organizational and time-management skills. - Ability to prioritize multiple tasks in a fast-paced environment. - Comfortable working independently in a fully remote environment. - Reliable internet connection and a suitable remote working setup. Requirements - Experience supporting hosting, cloud, or telecommunications services. - Familiarity with VoIP, networking, SD-WAN, or telecom technologies. - Experience using remote support tools. - CCNA, Network+, MCSA, or similar certifications. - Previous experience supporting international customers. - Familiarity with AI tools such as ChatGPT to improve productivity. Benefits - Competitive salary. - Fully remote work from anywhere in Syria. - Stable, full-time employment. - Structured onboarding and comprehensive training. - Direct mentoring from experienced technical leaders. - Exposure to international clients and global technology projects. - Continuous learning and professional development opportunities. - Career growth opportunities within Azurreo. - Performance-based salary reviews and internal promotion opportunities. - Friendly, collaborative, and multicultural work environment.

Role Description This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require: - Processing of orders - Updating accounts - Updating records - Effective multitasking - Strong attention to detail Qualifications - Exceptional communication and active listening skills - Ability to build rapport and handle difficult situations professionally - Navigating multiple systems and maintaining a positive attitude under pressure - Quick-thinking problem solver - Self-motivated with a strong work ethic - Effective time management in a home office setting - Minimum 1 year in a customer service or sales role - Minimum of 6 months in a call center virtual setting - Available for 12 weeks of paid training - Consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST - Available to work 8-hour shifts any day of the week, including weekends and holidays - Must pass a background screening - At least 18 years old - Have a GED or High School Diploma - Legally permitted to work in the United States - Must live in one of the following states: Alabama, Georgia, North Carolina, South Carolina, Texas, Wisconsin, Iowa Requirements - Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) - 25Mbps Download/10Mbps Upload - Ping Rate – Less than 100 ms - A private workspace with desk/chair where surrounding noise cannot be heard or present during working hours - Ability to be on webcam during working hours Benefits - A training program and leadership team that believes in you - Paid personal time off - Paid sick time - Health/vision/dental benefits - 401k with matching contributions - Tuition reimbursement program

Role Description Wir suchen ab sofort eine engagierte Unterstützung für unser Backoffice. Wenn du strukturiert arbeitest und Freude an einer eigenverantwortlichen Tätigkeit in einem komplett digitalen Umfeld hast, bist du bei uns genau richtig. - Administrative Unterstützung: Du bist die zentrale Anlaufstelle für unsere internen Abläufe und koordinierst den täglichen Schriftverkehr. - Projekt-Support: Du unterstützt bei der Vorbereitung und Organisation von Projekten und hältst dem Team den Rücken frei. - Datenpflege & Dokumentation: Du pflegst unsere digitalen Ablagesysteme und stellst sicher, dass Informationen aktuell und strukturiert verfügbar sind. - Kommunikationsschnittstelle: Du bist Ansprechpartner für Anfragen und sorgst für einen reibungslosen Informationsfluss innerhalb unserer Abteilung. Qualifications - Du arbeitest selbstständig, gewissenhaft und hast ein Auge für Details. - Du bist sicher im Umgang mit MS Office (Excel/Word) oder Google Workspace. - Du kommunizierst freundlich, verbindlich und hast eine strukturierte Arbeitsweise. - Du schätzt die Vorteile eines Remote-Jobs und verfügst über eine zuverlässige Internetverbindung sowie einen ruhigen Arbeitsplatz. Benefits - Flexibilität: Arbeite zu 100 % remote von zu Hause aus. - Strukturierte Einarbeitung: Wir lassen dich nicht allein – du erhältst eine gründliche Einführung in unsere digitalen Systeme und Abläufe. - Langfristigkeit: Wir suchen Menschen, die sich bei uns etablieren wollen. Bei entsprechendem Engagement bieten wir klare Perspektiven zur Übernahme von Teamverantwortung. - Faires Modell: Eine leistungsgerechte Vergütung in einem professionellen Umfeld. - Deine Perspektive: Wir bieten keine klassische Festanstellung, sondern eine projektbasierte Zusammenarbeit, die dir maximale Freiheit bietet. Company Description Wir sind ein wachstumsstarkes Unternehmen im Bereich Business-Services und digitale Prozessoptimierung. Unser Schwerpunkt liegt auf der Bereitstellung effizienter Strukturen für ortsunabhängige Zusammenarbeit und dem operativen Management digitaler Abläufe. - Wir bieten keine klassischen Festanstellungen, sondern kooperieren mit Partnern, die eigenverantwortlich und projektbasiert in unseren operativen Einheiten agieren möchten. - Wir unterstützen durch eine strukturierte Einarbeitung, den Zugriff auf bewährte digitale Systeme und kontinuierliche Begleitung bei der beruflichen Entwicklung. - Unsere Arbeitsweise ist geprägt von Professionalität, klarer Zielsetzung und einer effizienten Arbeitskultur. - Wir suchen Persönlichkeiten, die eine langfristige, eigenverantwortliche Herausforderung in einem dynamischen Arbeitsumfeld suchen.

Title: Customer Service Representative - Technical Amarillo, TX, USA | Hourly | 18.92 per week | Full Time Medical, Dental, Vision, Competitive Salary, Paid Time Off Job Description: Disabled Veteran Solutions (DVS)Pay: $18.92/hour Status: Full-Time Regular (36-40 hours/week) Location: Remote, must reside in PA, TX, or VA. About Disabled Veteran Solutions Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business (SDVOSB) providing high-quality Business Process Outsourcing (BPO) services. We are committed to excellence, accountability, and service-both to our clients and to the employees who power our success. At DVS, we value professionalism, reliability, and a customer-first mindset. Position Overview The Customer Service Representative (CSR) role is responsible for delivering exceptional customer care and creating sustainable value for customers through phone, email, text, web chat, and case management interactions. This role supports a high-volume tolling services program and requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering accurate, empathetic support. Successful candidates are dependable, tech-savvy, customer-focused, and able to thrive in a structured, performance-driven call center environment. Key Responsibilities Customer interactions may include, but are not limited to: - Reviewing and updating toll account information - Processing tolls, violations, and related inquiries - Resolving toll charge disputes - Assisting with congestion pricing questions - Guiding customers through application status checks and walkthroughs Additional responsibilities include: - Managing a high volume of inbound inquiries in a timely and professional manner - Working suspended customer accounts to bring them current while educating customers on best practices to maintain account standing - Identifying different account types (e.g., residency-based, DMV-related) and ensuring proper routing or resolution - Creating, documenting, and reviewing service requests accurately - Collaborating with internal departments to ensure customer issues are fully resolved - Delivering consistently high-quality customer service across all interactions Training & Attendance Requirements (Mandatory) Training and nesting (a supervised transition period into live customer interactions) are 100% mandatory. Attendance is critical to success in this role. - No time off, late arrivals, or early departures are permitted during training or nesting - Failure to meet attendance requirements during training may result in termination - Two assessments must be passed during and at the conclusion of training to meet employment requirements Training Schedule: - Training Start: 9/11/2026 - Training Hours: 8:30 AM - 5:00 PM EST, Monday-Friday - Training Duration: Approximately 3 weeks Webcam usage is required during training and production. Associates may be asked to be on camera for coaching sessions or team meetings. Work Schedule & Availability - Open availability required Monday-Sunday - Scheduled 5 days per week - Every other Saturday required (counted as one of the 5 scheduled days) Production Hours: - Monday-Friday: Between 7:00 AM - 7:30 PM EST - Saturday & Sunday: Between 8:00 AM - 2:30 PM EST You WILL be scheduled every other Saturday Schedules are based on business needs and may change weekly. Shifts may vary day-to-day. If assigned the last shift of the evening, extended hours may be required based on call volume. Overtime is paid for hours worked over 40 in a workweek. Compensation & Benefits - $18.92/hour - Paid Weekly - Paid training at the applicable hourly rate - Benefits after 90 Day Probationary period is completed Equipment & Technical Requirements - A Company-issued computer and headset will be provided for performing job functions. Candidates must have: - Reliable, high-speed internet (hard-wired via Ethernet through DSL or Fiber only; Wi-Fi, in home hotspots, and satellite internet are not permitted) - A private, dedicated workspace suitable for remote work Candidates will be required to demonstrate computer proficiency through an assessment and a live Microsoft Teams session. Minimum Qualifications - High school diploma or GED required - Minimum of 6 months customer service experience (call center experience preferred) - Strong verbal and written communication skills, MUST be able to read, write, speak and understand English language fluently - Basic to advanced computer proficiency and ability to navigate multiple systems required - Ability to troubleshoot common technical issues - Ability to pass background check and drug screening (no cost to candidate) - Professional, dependable, and able to adhere to strict attendance and scheduling requirements Additional Employment Information - This is a full-time position; part-time roles are not available - Schedules are assigned based on program needs - Lunch and break schedules are assigned and must be adhered to Ready to Apply? If you meet the qualifications listed above, you're dependable, customer-focused, and ready to succeed in a structured, remote call center environment, we encourage you to apply today. Join Disabled Veteran Solutions and be part of a mission-driven organization committed to excellence, service, and professional growth. A pre-employment drug screening and criminal background check are required prior to employment.