• Work with Prior Authorization Leadership to execute goals and objectives for Navitus’ Prior Authorization System • Ensure successful execution of testing of system enhancements, writing detailed test cases, managing bugs, and documenting results within required timeframes • Maintain business process knowledge around the clinical and PA Specialist day-to-day processes • Ensure that system enhancements, testing issues, and information about PA system releases are communicated timely to the Clinical and PA Operations team • Execute on project work associated with Navitus’ Prior Authorization System from inception through completion. Ensure implantation is successful and seamless for end users • Work with end users to suggest enhancements to the system or workflow processes to meet the needs of the business. • Identify and document requirements for new processes, services, and changes to existing processes and services to achieve department business and strategic goals • Perform setup and maintenance of system configuration • Provide after-hours support as needed • Other duties as assigned

• Define the product strategy and roadmap for Crunchafi products that simplify complex financial and auditing workflows. • Lead discovery and development with CPA firms, gather insights from users and market research, and translate those into clear product requirements. • Ensure product adoption, efficiency, and retention by solving high-value problems for firms and their clients. • Partner cross-functionally with Engineering, Design, Sales, Marketing, and Customer Success to deliver an integrated product experience and successful go-to-market execution. • Bring a deep understanding of AI/automation and apply it as the default lens for product decisions, ensuring every workflow is evaluated for opportunities to simplify, accelerate, and de-risk through intelligent automation. • Identify new opportunities based on research, industry trends and best practices, driving innovation. • Apply your knowledge of auditing and accounting standards to guide product design, ensure regulatory alignment, and enable auditors to perform their work more efficiently. • Advocate for practitioners in product decisions, ensuring their needs are translated into intuitive, high-value solutions. • Bring first principles thinking and a focus on continuous improvement to all aspects of your work.

• Diagnose the real constraints to revenue growth—whether conversion, activation, churn, or product experience—and prioritize the changes most likely to move the needle • Own and improve the full Sparks funnel; be willing to redesign onboarding flows, paywalls, and core mechanics when needed, not just run incremental tests • Ship at least one meaningful experiment per week, with clear hypotheses, instrumentation, and documented learnings • Build and maintain a prioritized growth roadmap informed by funnel analysis, user research, and data—without relying on dedicated data science support • Develop a deep understanding of why parents retain or cancel and translate those insights into product improvements • Partner directly with engineering: write clear specs and work hands-on to get things shipped • As Sparks begins experimenting with paid acquisition, help design the product loops that make paid channels ROI-positive

• Lead our efforts in delivering world-class Policy Management and Billing features within our software suite • Drive the strategic direction of these key product areas, ensuring they meet the highest standards of usability, functionality, and customer satisfaction • Collaborate with cross-functional teams, deep understanding of customer and internal stakeholder feedback • Conduct "a-day-in-the-life" exercises, customer interviews • Work closely with engineering, design, marketing, sales, and support teams to ensure alignment on product goals, timelines, and deliverables • Champion a culture of continuous improvement, fostering innovation and driving iterative enhancements