• Responsible for all client communications, conflict resolution, and compliance on client deliverables • Reviews all major deliverables to ensure quality standards and client expectations are met • Ensures that client issues are dealt with efficiently, engaging service line lead and/or operational managers promptly • Networks to identify high opportunity employers • Maintains continuous knowledge of account and product status, identifying potential issues and/or opportunities • Communicates with clients to understand their goals and objectives

• Drive the growth and long-term health of Stride's partner ecosystem • Own and manage a high-volume portfolio of small and mid-size partners • Advise partners on enrollment, engagement, and communication strategies • Manage partner onboarding and implementation • Track partner performance, feedback, and portfolio trends • Execute partner engagement initiatives • Contribute to scalable processes, documentation, and playbooks

• Manage current client accounts by building and maintaining relationships • Provide exemplary customer service via email and phone • Serve as the liaison between Clients and ProviderSoft development staff • Provide training and other onboarding services to new Client accounts and conduct as needed support conference calls • Understand Client needs at a level of detail sufficient to define functional requirements • Document system functionality and its use • Demonstrate new functionality and communicate Client feedback • Communicate system update information and other ProviderSoft news to accounts • Conduct Client audits and negotiate audit increases with current accounts • Utilize internal tools and procedures for screen sharing, recording training materials, creating documentation, support tracking, and any other way to aid in the support of accounts

• Serve as the primary relationship owner for assigned provider partners, acting as the main point of contact for all account-related needs • Establish and maintain strong relationships with providers and their office staff through consistent communication and in-person engagement • Own provider communications, ensuring timely responses, clear follow-up, and proactive outreach • Deliver provider and staff education, including training sessions and ongoing support to drive engagement and adoption • Identify provider needs, challenges, and opportunities, collaborating with internal teams to develop solutions that support partner success • Monitor account health and engagement, escalating risks and contributing to action plans to improve outcomes • Maintain accurate documentation of provider interactions, feedback, and activities • Act as a trusted advisor and advocate for providers, ensuring their feedback informs internal priorities and improvements • Collaborate with internal clinical and product/ops teams, sharing feedback on a regular basis, both clinically, operationally, and economically • Problem Solving workflow challenges to help facilitate incremental referrals into the program • Implement new services and products for existing partners