• Arootah engages a curated network of senior operators to support clients across the alternative investment industry, including hedge funds, private equity firms, and family offices. • Advisors are deployed on project-based engagements when client needs match their expertise. • Joining the network does not guarantee placement; it provides access to opportunities as they arise.

Role Description - Assist in completing paperwork for orders and tracking delivery of network circuits/services to DG facilities. An understanding of the different types of services being delivered (MPLS, VPLS, DIA, SIP, etc.) and how those services are handed off is preferred. The team member will help with order placement, tracking, and communication to internal parties on timelines for services. - Review of Bills of Material (BOM) and service agreements, ensuring quotes and existing infrastructure match. - Ability to input purchase orders from BOMs and track shipment/delivery with vendors. Previous experience with Coupa for these purposes is preferred. - Improve existing reports and develop new reports to measure the status of assets in the environment. - Capable of reviewing operational processes - some established, some ad-hoc/unwritten that need documentation. Identify gaps and breakdowns of documented processes and assist with improvements. - Ability to review incident escalations, perform additional triage/validation and determine if a case needs additional escalation with responsible 3rd parties, and to involve them if so. - Provide operational input to offshore operations team, ensuring incidents and changes are being completed as expected. Ensure escalations are taking place to the appropriate team as needed. - Assist teams with escalations that need to take place with 3rd parties/MSPs and track open incidents. - Build and review alerts, dashboards, and trending in monitoring and analysis tools like Solarwinds, Aruba, Meraki, Extrahop, etc. Qualifications - 3+ years of experience in a network operations/support capacity required, 5+ years preferred. - Previous experience in larger/enterprise environments supporting multiple business units and leveraging multiple service providers to deliver capabilities to end user population. - General understanding of network services: LAN, WAN, WLAN, Broadband, Bandwidth, Latency, MPLS, VPLS. Candidate should generally understand and explain the difference between these areas. - Preferred understanding of and experience utilizing/troubleshooting: VLANs, IP Subnetting, OSPF/BGP/Static Routing, Wireless LANs, Firewalls, VoIP and similar/related technologies. - Some experience with requisition/purchase order systems, preferably Coupa. - Understanding of basic financial/accounting practices, such as what qualifies as capital/expense for order coding. - Experience using MS Excel, Power BI, and/or other reporting tools to update service reports, improve inventory tracking, issue status, etc. - Strong communication skills, both written and verbal.

• Troubleshoot and resolve simple to complex network outages (layers 1-3) and service interruptions • Use established policies and procedures to provide timely and accurate ticket updates • Use network monitoring tools and ticket tracking systems to help diagnose, record, and resolve network issues • Utilize basic LAN configurations (Routers / Firewalls) and Microsoft operation systems • Provide end-to-end network documentation • Participate in an on-call rotation with other NOC engineers • Liaison between engineering group and client staff – both technical and non-technical personnel • Work in a group/team setting

• Work directly with customers through tickets to onboard BYO-BGP customers, troubleshoot performance issues related to availability, reachability, latency, and jitter as well as cloud native VPC networks. • Research network events to identify potentially contributing technical debt, architecture issues, or process problems and take ownership of driving end to end improvements across the platforms. • Compose, review and test procedure documentation which provides for scheduled maintenance that eliminates customer impact and improves the overall customer experience. • Work with internal teams to ensure that network issues including automation are resolved quickly. • Troubleshoot issues to identify issues at any layer of the OSI Model.