• Lead the full onboarding lifecycle for new institutional clients, from kickoff through transition to long-term support teams • Coordinate onboarding communications with clients, third parties, and cross-functional internal teams via email, phone, and virtual meetings to drive alignment and progress • Partner with subject matter experts to facilitate onboarding activities and enable effective transfer of role-specific knowledge • Review complex institutional client organizational structures and fund family hierarchies across globally domiciled funds to support accurate onboarding and setup • Gather required information, supporting documentation, and data to enable successful onboarding • Track onboarding milestones, identify bottlenecks, and drive timely resolution to maintain progress • Provide regular onboarding status updates to management and escalate issues as appropriate • Recommend and support process improvement initiatives to enhance speed, operational efficiency, and client experience • Maintain ongoing client communication post-onboarding to manage updates to client structures and fund hierarchies • Update and maintain client structures and fund hierarchies in internal systems and communicate changes to relevant internal teams • Provide cross-functional departmental support through cross-coverage and ad hoc assignments as needed.

Role Description At Global Expansion, we are passionate about delivering a Global EOR solution that provides an exceptional employee experience and a streamlined, cost-effective solution for our clients. We are experiencing rapid growth and are looking for focused, positive, and energetic people to join our global team. We are building a team that is laser-focused on delivering the best Global EOR solution on the market and would love for you to join us. Onboarding Support: - Manage the end-to-end employee onboarding process by collaborating with the Client, Employees, and In-country partners to ensure a seamless and efficient onboarding experience for all stakeholders involved. - Establish and maintain productive and effective relationships with Clients, Employees, Local Partners, and key internal departments to ensure the delivery of services in accordance with the Client's agreed scope. - Ensure that all onboarding documentation and systems are accurate, current, and fully aligned with the client's expectations and requirements. - Schedule and lead introduction meetings and onboarding presentations with employees, coordinating internal teams and providing GX1 system access. - Guide and support new employees during the initial phase of their employment, ensuring they receive comprehensive information about company policies, procedures, and resources, while maintaining clear and professional communication and updates regarding onboarding processes. - Act as an SME (Subject Matter Expert) for topics such as Employment, Immigration and General queries, using the Local Partners and internal information for knowledge and guidance. - Provide guidance and support in resolving policy and/or contract exceptions requested by Clients/Employees; offering well-considered recommendations. Onboarding Management: - Establish clear expectations with the client and employee regarding the timelines for onboarding, ensuring that all aspects of the client's expectations are considered in relation to the limitations of the locations. - Utilize the Contract Management system, Juro, to oversee and manage communications between the client, in-country partner, and employee concerning the Employment Agreement. - Review and verify the contractual templates and comments made by all parties to ensure accuracy and compliance. - Proactively monitor and manage the durations for onboarding, analyzing the subsequent key steps to ensure that preparatory work is completed in advance, thereby avoiding any impediments to progress. - Establish a clear target start date for the onboarding, while anticipating potential challenges and obstacles on behalf of the client, and preempting any possible delays. - Once onboarding is completed and the information is shared with all internal stakeholders within the board, ensure the Employee Experience team is supported with any relevant information concerning an employee to support the successful management following onboarding. Onboarding Care: - Manage all onboarding activities to ensure new employees feel supported and integrated into their End Client company culture. - Collaborate with Business Development, Operations, Finance and Client Services teams to ensure a consistent and high-quality employee experience. - Identify negative feedback or potential issues and escalate them to the appropriate business units for resolution. - Work closely with relevant teams to ensure timely and effective resolution of employee concerns, throughout their onboarding journey maintaining high satisfaction levels. - Address and resolve employee inquiries and concerns within pre-agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). - Monitor and manage the effective service delivery of Local Partners, whilst building strong and productive relationships. - Meet regularly with GX stakeholders to evaluate and implement services within the Client's scope. - Support and prepare for regular Client review meetings; present information as requested (Open cases, end dates, terminations, costs etc.). - Monitor and update the Client/Employee Dashboard within GX1 (Human Capital Management) system with all processes related to your assigned clients the onboarding, employment, payroll instructions, expenses and invoices and general queries. - Responsible for ensuring all services are provided in line with service level agreements. - Provide regular updates to management regarding employee feedback, trends, and areas for improvement. Qualifications - Focused, positive, and energetic attitude. - Strong communication skills. - Ability to collaborate effectively with various stakeholders. - Experience in onboarding processes. Requirements - Proven experience in managing onboarding processes. - Familiarity with Employment, Immigration, and related queries. - Ability to work with Contract Management systems. - Strong organizational skills and attention to detail. Benefits - Incredible company culture with lots of growth opportunities. - Focus on innovation and creativity. - Supportive leadership team that values work-life balance.

Role Description Optima Dermatology is recruiting a full time RCM Accounts Receivable Specialist to join our Practice Support Center, based in Portsmouth, NH. Remote opportunities available for residents of ME, NH, MA, IN, OH, FL, NC. The Accounts Receivable Specialist is responsible for resolving aging claims, working denials, overseeing secondary claims, and collaborating closely with other revenue cycle teams to ensure timely and accurate resolution of accounts. This position also involves patient account management, requiring strong communication and critical thinking skills. Responsibilities - Claims Management (Accounts Receivable): - Review and resolve rejected claims, ensuring accuracy and meeting deadlines. - Research and validate posted payments and adjustments, correcting discrepancies as needed. - Post EOBs, payments, and adjustments as required to resolve outstanding claims. - Process correspondence to resolve open A/R balances for assigned providers, payers, and claims. - Analyze denials and underpayments to determine if appeals or other resolutions are necessary. - Identify and communicate denial and payment trends to improve billing procedures. - Collaborate with payers, EDI, and payment posting teams to address systemic issues and streamline processes. - Resubmit claims to secondary/tertiary payers as needed. - Maintain accurate logs of payer interactions and unresolved balances. - Utilize provider portals and payer resources to research and resolve claim processing issues. - Manage incoming calls from insurance companies regarding claims and requests for additional documentation to process submitted claims. - Understand and interpret insurance Explanations of Benefits (EOBs). - Patient Accounts Management: - Provide excellent customer service, assisting patients with billing inquiries, account balances, and financial responsibilities. - Manage incoming patient calls efficiently, resolving concerns, and escalating issues as needed. - Assist clinical and operational staff with patient demographics, scheduling, and referrals. - Educate patients on cost and payment options for services. - Analyze and resolve patient account billing issues through communication with patients, insurance providers, and healthcare systems. - Demonstrate effective call handling, including deescalating patients, by managing incoming patient calls via the phone queue. - Verify insurance eligibility and benefits as needed using automated eligibility systems, payer websites, and/or calls to the insurance carriers. - General and Administrative: - Keep management informed about backlogs, time availability, and unresolved concerns. - Maintain set standards, metrics, all KPIs and ensure individual and departmental goals are met. - Accurately document patient accounts and all actions taken. - Respond promptly to emails, voicemails, and assigned tasks. - Maintain a thorough understanding of the practice management system and electronic medical records (EMR). - Function as a resource to answer questions promptly and accurately. - Work as a collaborative team member within a distributed organization. - Participate in revenue cycle projects and contribute to departmental goals. - Work assigned intradepartmental and interdepartmental inquiries within a timely manner. - Follow all HIPAA guidelines and comply with annual training. - Demonstrate our values in interactions, empathy, and sensitivity towards patient/family rights. - Other duties assigned by the Supervisor, Manager, or Director. Qualifications - Minimum of 3 years in healthcare reimbursement preferred. - Knowledge: - CPT and ICD-10 coding. - Payer billing guidelines, submission, and remittance processes. - HCFA 1500 forms and Explanation of Benefits (EOBs). - Skills: - Strong problem-solving, prioritization, and follow-through abilities. - Excellent interpersonal and communication skills, with a proven record of professional etiquette. - Ability to work independently in a demanding environment. - Education: - High school diploma or equivalent (knowledge of business administration and/or accounting preferred). - Degree/certification or structured secondary education strongly preferred. - Key Competencies: - Strong initiative, judgment, and decision-making skills. - Ability to build rapport with patients and colleagues while maintaining empathy and sensitivity. - Collaborative collaborator within a distributed organization. - Adherence to company values, professionalism, and HIPAA compliance. Compensation The position will offer competitive compensation. In addition, it will offer the personal reward associated with transforming our patients’ lives and building the most defensible healthcare services platform in the country. Benefits - Generous health, dental, vision, disability, and life insurance. Company Description At Optima Dermatology, our mission to revolutionize skin care is made possible by our world class team that is highly engaged, mission-driven, and inspired to set the new standard in dermatology. We are growing rapidly and looking for key team members who believe in our mission and want to make a difference in the lives of our patients. We foster a collaborative environment that is fun and hardworking and promise you will work alongside amazing colleagues you are proud to call your teammates.

Title: Accounts Receivable Specialist - B2B SaaS Location: Pittsburgh, Pennsylvania, United States Department: Operations Job Description: Jacobian empowers physicians to deliver diagnostic excellence for every patient. We bring together Smart Reporting and Fluency for Imaging — the Best in KLAS radiology reporting solution (ranked #1 in Speech Recognition: Front-End Imaging five consecutive years, 2022–2026, and originally from M*Modal) — into a single AI-powered diagnostic reporting platform. Our guiding philosophy, "Intelligence Amplified," is about enhancing, not replacing, clinical expertise. We're a fast-growing, global team spanning roughly 10 countries, ranked #2 in the US and #1 in ANZ (Australia/New Zealand), and we partner with major imaging providers including Siemens, Canon, and GE. At Jacobian, our people are the heart of our journey: we foster a culture of innovation, collaboration, and empathy, and we're a mission-driven team that values trust, quality, collaboration, and innovation. Role summary As Accounts Receivable Specialist, you'll own the day-to-day billing and collections cycle for our B2B SaaS business across our US and Australian (ANZ) operations — issuing accurate subscription invoices, applying cash, and keeping accounts receivable current and clean. This is a hands-on operating role for someone who likes ownership of a well-run process, clear close deadlines, and direct contact with enterprise customers and internal teams. This is a hybrid role (2–3 days/week in our Pittsburgh office), with standard US business hours and occasional early mornings or late afternoons to connect with our Australian customers, especially around month-end. What you'll do - Run billing and collections across our US and Australian entities, including multi-currency (USD/AUD) invoicing and time-zone-aware collections follow-up. - Generate and issue accurate customer invoices for SaaS subscriptions, renewals, usage/overage, and professional services, in line with signed contracts and order forms. - Own collections: monitor AR aging, run dunning, follow up on past-due accounts, resolve disputes, and negotiate payment plans where needed. - Apply incoming payments (ACH, wire, credit card, check) and reconcile them against open invoices; investigate short-pays and discrepancies. - Maintain the AR sub-ledger, reconcile AR to the GL, and support a timely month-end close. - Partner with Sales, Customer Success, and RevOps on billing changes, renewals, and dispute resolution. - Maintain accurate customer billing records in the billing system / ERP. - Track and report on DSO, collections effectiveness, and aging; flag risk early. - Support internal and external audits with clean, well-organized documentation. - Identify and drive billing-process and automation improvements. Requirements - 2-5 years of billing, accounts receivable, and/or collections experience in a B2B SaaS or subscription business (order-to-cash / recurring revenue). - Hands-on with an ERP (e.g. NetSuite, QuickBooks) and a SaaS billing platform (e.g. Stripe, Zuora, Chargebee, Bill.com). - Multi-entity/ multi-currency billing exposure (USD / AUD). - Strong Excel/ Google Sheets experience; comfortable managing high invoice volumes and reconciling at scale. - Clear, professional written and verbal communication for customer-facing collections. - High accuracy and attention to detail; reliable against recurring close deadlines. Nice to have - Familiarity with SaaS metrics (ARR, MRR, churn) and how billing feeds them. - Exposure to US sales tax and Australian GST on software. - Experience in healthcare technology or another regulated environment; awareness of data-handling expectations (e.g., HIPAA, ISO 27001) - CRM exposure (Salesforce or HubSpot) - Associate's or Bachelor's in accounting, finance, or business (equivalent experience accepted). Benefits - Join a fast-growing, mission-driven team shaping the future of AI in radiology - building products that improve workflows and patient outcomes worldwide - Work from our Pittsburgh, PA office at Bakery Square on a hybrid schedule (2-3 days per week in-office) - Comprehensive health insurance (Health, dental & vision) effective from day one - 401(k) with 5% employer match - 20 days PTO + separate sick leave