Role Description We are seeking a highly organized and detail-oriented Accounts Receivable (AR) Specialist to join our Revenue Cycle team. This role is responsible for managing outstanding insurance claims and patient balances, ensuring timely reimbursements, resolving claim denials, and maintaining accurate financial records. As an Accounts Receivable (AR) Specialist, you will manage outstanding insurance claims and patient accounts to ensure timely reimbursements while maintaining accuracy and compliance throughout the billing process. Key Responsibilities - Follow up on outstanding insurance claims and patient balances. - Contact insurance companies to resolve unpaid, denied, rejected, or underpaid claims. - Submit corrected claims, appeals, and reconsiderations within payer deadlines. - Review aging reports and prioritize accounts to reduce outstanding AR. - Post insurance and patient payments accurately and reconcile payment discrepancies. - Verify patient insurance eligibility, benefits, and claim status using payer portals. - Maintain accurate documentation of account activities, follow-ups, and payment updates. - Ensure compliance with HIPAA, payer guidelines, and company policies. - Collaborate with internal teams and communicate professionally with insurance representatives and patients. - Identify recurring billing issues, recommend process improvements, and meet established productivity and collection goals. Qualifications - Minimum 2 years of Accounts Receivable or Medical Billing experience in a healthcare setting. - Experience following up on insurance claims and patient accounts. - Experience resolving claim denials and submitting appeals. - Proficiency with medical billing software and insurance payer portals. - Strong computer skills, including Google Workspace. - Excellent organizational and documentation skills. - Reliable internet connection and a dedicated home office suitable for remote work. Preferred Qualifications - Experience in behavioral health, mental health, or outpatient healthcare billing. - Experience with clearinghouses such as Waystar, Availity, or similar platforms. - Familiarity with Electronic Medical Records (EMR/EHR) systems. - Experience working with U.S. healthcare insurance payers. Benefits - 100% Remote (Work from Home) - Paid time off (PTO) - Paid U.S. holidays - Paid birthday leave - Monthly health stipend - Parental leave Work Hours - Full-Time - Monday – Friday - 8:00 AM – 5:00 PM Pacific Time (U.S.) (1 hour lunch break) - 100% Remote (Work from Home)

Role Description The Accounts Receivable Specialist prepares accounting and financial records and reports, including general ledger and management reports. This person compiles data necessary to complete reports and maintains relevant records. What you will do - Enter monthly invoices, debit notes, and credit notes into accounting system. - Process deposits against the appropriate customers and accounts. - Balance deposits in the accounting system. - Follow systems of checks and balances. - Allocate broker commissions for payment. - Answer internal and external customer calls. - Update customer-related information in accounting system. - Identify and resolve problems in timely manner. - Follow up on delinquent accounts and own accountability for open items. - Collect and post claim payments against monthly invoices in accounting system. - Enter and process monthly fee claims for ancillary product offerings via claim system. - Process advanced accounting entries, such as reclasses, debits & credits. Qualifications - 2+ years of experience working in an accounting system within a finance environment. - 2+ years of experience working with both accounts receivable and accounts payable. - 2+ years of experience in financial auditing and billing. - Ability to work Monday-Friday from 8am-5pm Eastern Standard Time. Requirements - Previous experience with FTP (File Transfer Protocol) file transfers. - Strong critical thinking and analytical skills. - Strong working knowledge of Microsoft Excel, including Pivot Tables and formulas. - Strong attention to detail. - Problem solving skills. - Organizational skills. - Ability to meet monthly deadlines. - Customer service skills. - Oral and written communication skills. Benefits - Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. - Medical, dental, and vision coverage. - Paid time off. - Retirement savings options. - Wellness programs and other resources, based on eligibility.

Role Description The Onboarding Specialist is the primary contact for members as they transition to a CCA/CareSource health plan. The Specialist contacts new members via telephonic outreach and identifies both the member's existing healthcare services that will continue and new service requests. The Specialist works to ensure that member needs are addressed through liaising with internal CCA/CareSource providers and external healthcare providers. The Specialist also educates the member on health plan offerings and addresses members' questions or concerns. - Serves as the primary member contact and advocate until their care team is established, both through direct member outreach and inbound call support. - Leverages internal and external resources (such as claims, referrals, and pharmacy data) to identify accurate, successful contact information for unreachable or hard-to-reach members. - Orients new members to the value of CCA/CareSource as their health plan, providing education, answering members’ questions, anticipating, and meeting member needs and concerns. - Documents members’ current healthcare services and new service requests. - Ensures members continue to receive current healthcare services as they transition to CCA/CareSource through healthcare provider outreach and education. - Schedules new members’ initial nurse intake visits. - Utilizes communication skills such as motivational interviewing to gain agreement from members to participate in the onboarding process, persistently forging trusting relationships and engaging individuals not readily interested in connecting with CCA/CareSource. - Utilizes established workflows and collaborates with internal and external stakeholders and healthcare providers. - Provide clinical care to members via telehealth technologies (video, chat, etc.) for clinically appropriate clinical care and care management services. - Perform any other job related duties as requested. Qualifications - Bachelor's Degree or relevant experience in call center and/or Medicare/Medicaid plan required. - Equivalent years of relevant work experience may be accepted in lieu of required education. - Five (5) years of relevant experience required. - One (1) year working in outreach or in the community with individuals who have behavioral, medical, social, or interpersonal complexities impacting their lives required. - Experience working in a multi-cultural setting required. - Experience using motivational interviewing techniques in a professional setting required. - Experience identifying unmet healthcare needs and escalating to the appropriate individual preferred. - Experience with electronic medical record and care management systems strongly preferred. Requirements - Demonstrated understanding of the community served. - Familiarity with data entry and querying databases to identify key information about members. - Excellent communication skills, including the ability to convey information clearly telephonically and in a culturally sensitive manner. - Strong interpersonal and customer relation skills, including active listening skills, dependability, and responsiveness. - Compassionate, understanding, and patient. - Motivates, empowers, inspires, and collaborates with members while effectively establishing boundaries by clarifying roles, expectations, and deliverables. - Ability to develop and maintain positive working relationships with peers, supervisors, and other organizations. - Knowledge of some medical terminology preferred. - Ability to multitask and ensure all work is completed thoroughly and completely in a fast-paced environment with competing demands. - Basic computer skills. - Professional, comprehensive, clear documentation. - Familiarity with Microsoft Office programs: Outlook, Calendar, Word. - Willing to learn and utilize telehealth technologies (video, chat, etc.), when appropriate, for a variety of clinical care and care management services. Benefits - Compensation Range: $47,400.00 - $76,000.00. - In addition to base compensation, you may qualify for a bonus tied to company and individual performance. - We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Working Conditions - General office environment; may be required to sit or stand for extended periods of time. - Travel is not typically required.

• Act as the primary owner of the onboarding and implementation process • Lead customers from post-sale handoff through successful go-live • Create and maintain implementation plans, milestones, risks, and dependencies • Align on success criteria — define what a successful go-live looks like from the customer's perspective • Build and share the implementation project plan with clear milestones and named owners on both sides • Establish a regular cadence — weekly syncs, status updates, and a defined escalation path • Drive accountability across both customer and internal teams • Ensure customers understand the implementation process, timelines, and success criteria • Guide customers through onboarding activities required to achieve production readiness • Track onboarding progress and proactively intervene when projects fall behind • Validate completion of implementation milestones and success criteria