• Lead the day-to-day program operations and analytics of our PPN, transforming complex claims data into actionable insights and strategic growth opportunities. • Analyze complex claims data to identify high-impact PPN targets and provide data-driven recommendations for network optimization. • Help the team execute on key stages of the partnership lifecycle, from assisting with initial pitches to successfully executing contracts before annual CMS deadlines. • Serve as a secondary point of contact for our external relationships with the ability to grow and lead these relationships over time. • Design and deliver comprehensive quarterly dashboard reports and high-impact newsletter campaigns that keep our stakeholders informed and engaged. • Collaborate cross-functionally with our Analytics, Customer Success, Clinical Strategy, and Product teams to refine and define performance solutions and internal operations associated with the PPN. • Build and maintain robust tracking systems for leading and lagging success indicators to ensure our initiatives remain effective as we scale. • Master and integrate emerging AI tools and technologies to enhance team efficiency and drive innovative solutions in network management.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a fully remote position, but candidates will be required to work EST hours. - Manages existing business relationships by developing and implementing sound retention strategies. - Utilizes strong negotiation efforts to preserve business and secure contract agreements from previously non-contracted customers. - Handles all retention requests and provides ongoing education of contract details to existing customers. - Obtains customer contract commitments during face-to-face interactions. - Resolves all escalations for customer service within the book of business. - Establishes and maintains a high level of customer satisfaction. - Communicates with the Retention Manager to resolve unique customer issues. - Increases revenue and profitability by executing sound plans on retention calls. - Matches WM services with customer needs by demonstrating knowledge of customers, pricing, and competition. - Proposes customer solutions compliant with local, state, and federal regulations. - Updates and secures customer service agreements. - Effectively uses WM sales productivity software tools (i.e., Prospect and Customer Database, Proposal Program, Pricing Tools, etc.). - Acquires in-depth industry and company knowledge to prepare complex proposals and make recommendations on equipment optimization and leasing options. Qualifications - Must live and work in the US. - Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. - Two (2) years of relationship management experience in environmental, waste or related service industry. - Ability to generate reports, general business correspondence, present information and respond to questions for managers, clients, and the public. - Significant knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint. - Demonstrate exceptional presentation skills. Requirements - None required for certificates, licenses, or registrations. Benefits - Competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short-Term Disability. - Stock Purchase Plan and Company match on 401K. - Paid Vacation, Holidays, and Personal Days.

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! The Enterprise Program Manager is responsible for translating enterprise strategy into an actionable, prioritized Program of initiatives/projects and ensuring they deliver measurable business outcomes. This role owns enterprise-wide Programs and programs that span multiple business units, functions, systems, and executive stakeholders. This role sits at the intersection of strategy, execution, and governance, providing enterprise-level visibility, decision support, prioritization, and accountability across complex, cross-functional, and multi-year initiatives that are critical to the organization’s strategic objectives. The Enterprise Program Manager partners closely with leadership, Product, Engineering, Marketing, RevOps, Operations, IT, and Finance to ensure enterprise initiatives are delivered with clarity, discipline, and measurable value. Key Responsibilities: Program & Strategic Execution - Translate enterprise strategic plans into enterprise-wide funded programs, roadmaps, and executable initiatives - Own and maintain the enterprise Program view across strategic, operational, and technology initiatives that impact multiple functions or the business as a whole - Serve as the primary owner for initiatives designated as enterprise-wide, ensuring clarity of scope, ownership, and outcomes - Ensure initiatives remain aligned to evolving business priorities and enterprise strategic objectives - Apply standardized impact vs. effort, value-based prioritization, and capacity frameworks to guide enterprise investment decisions Governance & Decision Support - Establish and manage governance forums, decision cadences, and escalation paths - Partner with executive sponsors to define scope, success metrics, and decision criteria for enterprise initiatives upfront - Facilitate trade-off discussions across competing enterprise priorities, capacity constraints, and dependencies - Ensure clear ownership, RACI, and accountability across enterprise programs and Programs Delivery Oversight & Risk Management - Provide delivery oversight across enterprise programs and projects to ensure on-time, on-scope, and on-value delivery - Identify, track, and escalate risks, issues, and cross-functional dependencies early - Partner with project and program managers to drive consistent delivery discipline across enterprise initiatives - Prevent scope creep through structured change management and governance for enterprise work Value Measurement & KPI Management - Define success metrics and KPIs aligned to enterprise strategy (CX, cost, efficiency, adoption, scalability) - Establish baselines and track outcomes pre- and post-implementation for enterprise-wide initiatives - Measure benefits realization versus planned value and surface gaps to executive sponsors - Provide reporting on enterprise Program performance, outcomes, and risks Stakeholder & Cross-Functional Leadership - Act as a trusted partner and advisor to executive sponsors and functional leaders - Drive alignment across Product, Engineering, Marketing, RevOps, Ops, IT, and Finance for enterprise initiatives - Lead complex, cross-functional conversations to drive clarity, decisions, and forward momentum - Communicate enterprise Program status, risks, and decisions clearly and concisely to various audiences Projects & Initiatives Supported Examples of enterprise-wide initiatives this role may oversee include: - Strategic plan implementation, translating enterprise strategy into prioritized Programs and execution roadmaps - Enterprise Program management, including initiative intake, governance, prioritization, and dependency management - Mergers & acquisitions support, including integration planning, execution oversight, and value realization tracking - Go-to-market and revenue initiatives, lead lifecycle optimization, and RevOps enablement - Enterprise product and customer experience programs spanning multiple functions and platforms Required Qualifications: - 8+ years of experience in enterprise Program management, program management, strategy execution, or enterprise delivery roles - Proven experience owning and managing enterprise-wide, cross-functional Programs - Strong understanding of governance, prioritization, and value-based delivery at an enterprise scale - Experience translating enterprise strategy into executable initiatives and measurable outcomes - Ability to influence without authority and navigate executive-level decision-making - Exceptional communication, facilitation, and stakeholder management skills Preferred Qualifications: - Experience operating within or alongside an Enterprise PMO - Background in technology, data, SaaS, or platform transformation initiatives - Familiarity with CCaaS platforms, CRM, marketing automation, or enterprise systems - Experience working with executive steering committees - Certification(s) such as PMP, PgMP, SAFe, or equivalent Key Attributes: - Strategic thinker with strong execution bias - Comfortable operating in enterprise-level ambiguity and complexity - Data-driven, outcome-oriented decision maker - Trusted advisor to leaders - Calm, credible, and decisive under pressure - Outstanding communication and clear visibility Reporting Structure: Reports into the Lead, Enterprise PMO and serves as a central owner and orchestrator for enterprise-wide initiatives, partnering closely with executive sponsors across the business. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees $137,200—$171,500 USD Why You’ll Love Us: - We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. - Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. - You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. - A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands. Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Recruiters and Staffing Agencies: Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

About the Role We’re hiring a Program Manager to help shape how Chime delivers a high-quality, high-trust support experience for our members on the Core Experience team. This role will focus heavily on back office operations, including Legal and Compliance workflows, bank partner coordination, and high-risk account processes. As our Program Manager, you’ll uncover friction across the member and agent journey, turn data into actionable insights, and drive scalable operational improvements across CX. You’ll partner closely with Product, Legal, Risk, and Ops to ensure new features and policies are launched in a way that protects our members and empowers our agents. This is a high-visibility role with direct impact on member satisfaction, operational accuracy, and growth. The base salary offered for this role and level of experience will begin at $116,000.00 and up to $160,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In This Role, You Can Expect To: - Own and maintain CX process documentation (SOPs, journey maps, knowledge base content) - Drive operational excellence by streamlining and automating back office functions—from Legal/Compliance workflows and bank partner coordination to high-risk account actions - Identify friction points across the member and agent journey and implement scalable solutions - Influence cross-functional roadmaps using data-driven insights - Partner with various cross-functional teams such as Product, Legal, Risk, Vendor Ops, Quality, and Learning to optimize agent performance - Ensure operational readiness and assess support impact for new features and policy changes - Lead initiatives that measurably improve CSAT, resolution rates, and contact rate To Thrive in This Role, You Have: - 5+ years leading end-to-end programs in CX, Operations, or Product - Experience operating in regulated environments with strong compliance awareness - Demonstrated cross-functional partnership across Product, Compliance, Risk, and Ops - Strong analytical skills and experience using Looker, Tableau, Power BI, or similar tools - Proven ability to break down complex problems and influence roadmap direction - Experience building scalable processes that improved member experience metrics - Strong executive communication and stakeholder influence skills Nice to Have: - PMP certification - MBA - Consulting background - Regulatory/compliance domain expertise #LI-MM1 #LI-Remote A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. What we offer for our full-time, regular employees - 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.** - 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute** - 💰 Competitive salary based on experience** - ✨ 401k match** plus great medical, dental, vision, life, and disability benefits - 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off** - 🫂 1% of your time off to support local community organizations of your choice - 👟 Annual wellness stipend to use towards eligible wellness related expenses - 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents - 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. - 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!** - 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress** **Perks also available to Chime Interns. We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.