Role Description We are actively seeking a motivated and customer-focused Dutch Speaking Customer Success Specialist to join a thriving Customer Support Services team based remotely within Greece. This is an outstanding opportunity for Dutch-speaking professionals looking to advance their careers in a dynamic, internationally oriented environment while enjoying the exceptional lifestyle that Greece has to offer. As part of this Dutch-speaking jobs opportunity, you will serve as the primary point of contact for Dutch-speaking clients, ensuring their experience is seamless, positive, and consistently exceeding expectations within the Customer Support Services industry. Key Responsibilities - Deliver high-quality, empathetic customer support to Dutch-speaking clients via phone, email, and live chat channels. - Proactively manage the full customer journey, from onboarding through to resolution, ensuring satisfaction and long-term retention at every touchpoint. - Identify, investigate, and resolve customer queries, complaints, and escalations in a timely and professional manner. - Build strong, trust-based relationships with Dutch-speaking customers, acting as their dedicated advocate and go-to resource. - Accurately log all customer interactions, feedback, and case outcomes within the CRM system. - Collaborate closely with internal teams including technical support, sales, and account management. - Identify opportunities to upsell or cross-sell relevant products and services. - Monitor customer satisfaction metrics and contribute insights and recommendations to improve service quality. Qualifications - Native or fluent Dutch language skills (both spoken and written). - Valid EU passport (mandatory requirement for all applicants). - A strong background in customer support, customer success, or a related client-facing role. - Excellent communication, active listening, and interpersonal skills. - Proficiency in using CRM platforms, ticketing systems, and standard office productivity tools. - A self-motivated, proactive attitude with the ability to work independently. - A good working level of English is beneficial for internal communications. Requirements - Strong customer service orientation and a genuine passion for helping customers achieve positive outcomes. Benefits - Competitive Monthly Salary reflecting your skills, experience, and contribution to the team. - Fully Paid Training to equip you with all the knowledge and tools needed. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation. - Monthly Performance Bonus rewarding your hard work and dedication. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - A supportive, inclusive, and internationally diverse team culture. - And Much More...

• You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals. • You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls. • You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement. • You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard. • You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected. • Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities.

• Lead the onboarding of new clients at Secretar.AI. • Gather initial information about the clinic, team, schedule, services, commercial routines, and systems currently in use. • Oversee data migrations from systems such as Clinicorp, Simple Dental, Follow, and similar platforms. • Organize files, spreadsheets, documents, and data received from clients. • Assist clients with their first use of the platform. • Configure accounts, environments, integrations, and workflows within the platform. • Provide technical support for the implementation of new clients. • Understand issues faced by clients, test fixes, and document identified problems. • Plan support content, tutorials, onboarding materials, and knowledge base articles. • Use AI tools, such as Claude Code or Codex, to accelerate testing, documentation, and process improvements. • Collaborate with product, support, and operations teams to turn real client needs into practical solutions.

• lead global Customer Engagement Programs • serve as the primary architect of executive-level customer engagement strategy • manage the Executive Customer Advisory Board (ECAB) program • foster long-term partnerships with customers by facilitating high-level dialogue • act as a trusted advisor to Cisco’s leadership team • manage end-to-end experience for board members • partner with product management and marketing teams to develop strategic agendas • formalize feedback loop between CAB members and Cisco’s internal product and engineering organizations • collaborate with Sales, Customer Experience, and Marketing teams • manage program logistics and ensure program scales effectively • manage outreach and participation for beta/alpha product opportunities