• Design, develop, and recommend benefits programs and enhancements to align with corporate strategy and industry trends • Interface with our internal and external vendor partners as plan owner providing strategic direction for all leave of absence programs, including FMLA, ADA, short-term disability (STD), long-term disability (LTD), parental leave, and other statutory or company-sponsored leaves • Manage the basic and voluntary life insurance programs, including enrollment, life event changes, and claims processing • Assure that company voluntary benefits programs such as supplemental insurance, discount programs and access to other services that are contemporary and align with the needs of U.S. employees • Ensure all plans are compliant with federal, state, and local laws, including FMLA, ADA, ERISA, HIPAA, and other relevant regulations • Collaborate with business partners and vendors to track plan performance (e.g. cost, utilization & benchmarking) • Serve as a subject matter expert for employee and management inquiries on benefits, leaves, and policies • Select, negotiate with, and manage external vendors, brokers, and consultants to ensure exceptional service, competitive offerings, and cost-effective delivery • Analyze program data and metrics to identify trends, improve processes, and enhance the overall employee experience • Partner with HR Business Partners, Legal, People Operations, Sourcing, Finance and others to ensure program adequacy, performance, and compliance

• Ensure that all members receive timely care management (CM) across the continuum • Perform telephonic member outreach and/or face-to-face encounter utilizing key motivational interviewing skills to facilitate program enrollment • Perform departmental assessments and evaluate member holistically to identify needs, health goals, and barriers to wellness • Develop a member-specific plan of care, implement member-specific care manager interventions, and revise plan of care as needed • Provide targeted health education, proactive strategies for condition management, and communication with key providers and vendors actively involved in the member’s care • Collaborate with member/caregiver and the facility care team to coordinate a safe transition to the next level of care • Liaise with the interdisciplinary care team, to improve member outcomes • Maintain professional growth and development through self-directed learning activities

• Perform telephonic member outreach and/or face-to-face encounter utilizing key motivational interviewing skills to facilitate program enrollment. • Perform departmental assessments and evaluate members holistically to identify needs, health goals, and barriers to wellness. • Through assessment and collaboration with member/caregiver and providers, develop a member-specific plan of care, implement member-specific care manager interventions, and revise plan of care as needed. • Complete documentation in applicable platform according to departmental policy and regulatory standards. • Provide targeted health education, proactive strategies for condition management, and communication with key providers and vendors actively involved in the member’s care. • Collaborate with member/caregiver and the facility care team to coordinate a safe transition to the next level of care, which includes but is not limited to ensure understanding post-hospital discharge instructions, facilitate needed services and follow-up, and implement strategies to prevent re-admission. • Collaborates and liaises with the interdisciplinary care team, to improve member outcomes (i.e., Utilization Management, Medical Director, pharmacy, community health workers, dementia care specialists, wellness, and Behavioral Health CM). • Attending and presenting (as appropriate) high risk members at interdisciplinary rounds forum. • Maintain professional growth and development through self-directed learning activities.

• Act as the primary point of contact for customers during their use of Guidewire’s products • Support customer teams in aligning their implementation to best practices and business objectives • Monitor progress, highlight risks, and help guide customers through key delivery milestones • Build trusted relationships with customer stakeholders across claims, policy, billing, underwriting, and operations • Work with customer leadership and internal teams to co-develop roadmaps that support long-term goals • Facilitate strategic discussions that align Guidewire capabilities with customer business priorities • Partner with internal teams—Product, Sales, Cloud Operations, and Support—to ensure aligned execution • Guide customers to useful resources—training, communities, documentation, and expert support