Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customersto provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description The Professional Services Consultant plays a key role in our Services organisation, acting as a customer-facing representative of Nexthink. You will deliver advisory and technical services for Nexthink products, ensuring customer expectations are met or exceeded in terms of technical execution and business impact. This role extends beyond implementation. You will engage regularly with customer stakeholders to define business challenges, design outcome-driven use cases, and guide solution adoption to improve digital employee experience and overall business operations. By combining consultative engagement with hands-on configuration, you will help customers embed Nexthink into their operational workflows and realise measurable value. This position requires a dedicated and enthusiastic professional with strong technical, analytical, and consulting skills, capable of establishing and maintaining trusted advisor status. Key Responsibilities: Consultative Engagement & Business Outcome Ownership • Lead recurring customer sessions to identify, prioritise, and design outcome-driven use cases aligned to business and operational objectives. • Drive consultative conversations to define business issues and remediation possibilities achievable with Nexthink products and services. • Translate business requirements into structured solution designs that consider process alignment, stakeholder engagement, and operational impact. • Guide customers in embedding Nexthink into service management and cross-functional operational workflows. • Empower customers to fully adopt Nexthink solutions while maintaining trusted advisor status. • Support customers in progressing towards defined milestones and measurable outcomes. Technical Implementation & Solution Execution: • Implement, configure, and operate Nexthink products ensuring alignment with best practices and approved solution designs. • Develop dashboards, investigations, alerts, campaigns, automation workflows, and other Nexthink content • Support integrations with customer systems using scripting and API-based approaches where required. • Analyze endpoint and operational data to generate actionable insights and optimize use case effectiveness. • Troubleshoot technical challenges using structured problem-solving techniques. • Maintain accurate documentation of configurations, solution designs, and engagement activities. Leadership, Collaboration & Professional Excellence • Lead technical engagements and collaborate effectively with colleagues, taking direction as needed. • Continuously enhance skills and resolve issues using structured problem-solving tools and techniques. • Effectively acquire, present, and clarify information using strong communication skills across various platforms. • Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing service delivery issues. • Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets. #LI-Hybrid Qualifications 5 years of consulting or advisory experience, preferably in a customer-facing services role in the technology industry, B2B, SaaS, or similar. • Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related technical discipline, or equivalent combination of education and relevant professional experience. • Strong ability to gather and translate business issues into structured technical solutions. • Ability to drive consultative conversations defining business challenges and remediation possibilities. • Exceptional analytical skills with the ability to interpret and visualise data to generate actionable insights. • Excellent knowledge of Microsoft Windows clients and applications. • Ability to quickly learn new technologies in an unsupervised environment. • Excellent communication, teamwork, and time management skills. • Working knowledge of Nexthink and its products. • Enterprise Operations experience (Digital Workplace, IT infrastructure, Capacity planning, end-user software/hardware engineering). • ITIL v4 knowledge. • Experience in scripting and integration concepts (PowerShell, Python, JSON, REST API, LDAP, SSO, BASH). • Experience in data analytics and visualisation tools (SQL, Power BI, Tableau, etc.). • MacOS familiarity. This position requires 10% travel to the headquarters for training purposes. Additional Information We are 1000+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: - Permanent Contract and a competitive compensation package. - Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. - Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. - Free access to professional training platforms to explore your interests and enhance your skills. - Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC. - New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers. - Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. - Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Role Description As part of a client-facing Professional Services team, the Senior Functional Consultant provides dedicated support to one or more strategic clients implementing Commercial Loan Servicing. In this role, you will: - Work individually or within a team on technology business consulting projects to meet specific client requirements. - Define product scope, objectives, and requirements. - Define specifications and data models for product development and testing. - Gather, refine, and document business and technical requirements for software modifications, custom enhancements, and system-to-system integrations. - Create and maintain comprehensive documentation, including business requirements, process flows, and procedural guides. - Collaborate closely with technical analysts and developers to translate requirements into functional designs and accurate development estimates. - Develop detailed test plans and test cases to validate that application changes meet business needs and maintain system integrity. - Conduct various testing, including system, integration, readiness, and user acceptance testing (UAT), to ensure quality and functionality. - Provide ongoing support to developers throughout the development lifecycle, clarifying requirements and resolving issues as needed. - Assist clients during their testing efforts, offering guidance and troubleshooting to ensure successful validation and adoption. Qualifications - Extensive, direct functional experience with Commercial Loan Servicing (formerly ACBS) or any other Commercial Lending solutions. - Typically, 5 years or more experience working with financial institutions, having direct involvement in functional or technical aspects of commercial loan servicing. - Demonstrated experience with system conversions, including analyzing and documenting application and system interactions to support and enhance business processes. - Strong communication skills in an internal and customer-facing environment. - Analytical mindset with excellent problem-solving and time management. - Ability to manage multiple priorities and meet deadlines. - Hands-on experience with end-to-end software implementation, preferably with a software vendor. - Passion for delivering outstanding customer experiences. - Willingness to travel 25-50% to support client engagements. - Willingness to work in different time schedules to map with Europe/US time zones.

• Utilize clinical skills to coordinate, document and communicate all aspects of the utilization/benefit management program • Review services to assure medical necessity and appropriate benefit utilization • Facilitate safe and efficient discharge planning • Work closely with facilities and providers to meet the complex needs of the member • Utilize clinical experience and skills in a collaborative process to assess, plan, implement, coordinate, monitor and evaluate options for healthcare services/benefits • Gather clinical information and apply the appropriate clinical criteria/guideline, policy, procedure, and clinical judgment • Communicate with providers and other parties to facilitate care/treatment • Identify members for referral opportunities and opportunities to promote healthcare service quality effectiveness

• Utilizes clinical experience and skills in a collaborative process to implement, coordinate, monitor and evaluate medical review cases. • Applies the appropriate clinical criteria/guideline and plan language or policy specifics to render a medical determination to the client. • Applies critical thinking, evidenced based clinical criteria and clinical practice guidelines. • Med Review nurses use specific criteria to authorize procedures/services or initiate a Medical Director referral as needed. • Assists management with training new nurse reviewers/business partners or vendors to include initial and ongoing mentoring and feedback. • Actively cross-trains to perform reviews of multiple case types to provide a flexible workforce to meet client needs. • Recommends, tests, and implements process improvements, new audit concepts, technology improvements, etc. that enhance production, quality, and client satisfaction. • Must be able to work independently without personal distractions to meet quality and metric expectations.