• Manage recurring global payroll operations to ensure employees are paid accurately, timely, and in compliance with applicable company policies and local requirements. • Oversee payroll inputs, validations, approvals, funding coordination, reconciliations, close support, and post-payroll reporting. • Support payroll processing for wages, bonuses, commissions, benefits deductions, leaves, terminations, retroactive adjustments, equity-related payroll items, and other compensation changes. • Maintain payroll controls, documentation, approval evidence, reconciliations, and audit-ready support in partnership with Accounting, HR, Tax, Legal, and external providers. • Coordinate timely resolution of payroll issues, employee escalations, provider errors, audit requests, and compliance questions. • Manage day-to-day relationships with global payroll providers, EOR partners, payroll tax providers, benefits administrators, and related third-party service providers. • Maintain practical vendor routines, including open issue tracking, recurring check-ins, escalation paths, service expectations, and performance follow-up. • Partner with HR, Accounting, Treasury, Tax, Legal, Procurement, and Enterprise Applications to support payroll execution, funding, reporting, compliance, and employee lifecycle events. • Recommend practical improvements to provider performance, service quality, process consistency, cost effectiveness, and issue resolution. • Help improve payroll data flows, integrations, reporting, and controls across payroll, HRIS, ERP, benefits, equity, tax, and treasury processes. • Identify and support opportunities to standardize processes, reduce manual effort, improve reporting, and strengthen payroll accuracy and governance. • Maintain useful payroll metrics and reporting, including cycle timeliness, open issues, error trends, off-cycle payments, reconciliation status, and control completion. • Support payroll-related system changes, provider transitions, integration enhancements, entity expansion, and M&A or transformation activities as needed. • Lead and develop payroll team members by setting clear expectations, operating rhythms, and accountability for accurate and timely execution. • Build team depth through cross-training, backup coverage, documentation discipline, and shared operating knowledge. • Maintain payroll calendars, standard operating procedures, process narratives, approval matrices, and recurring close or compliance checklists. • Other tasks and activities as assigned.

• Own the employee payroll experience by responding to payroll inquiries with professionalism, empathy, and accuracy, building trust through clear communication and timely resolution of issues. • Own and process global payroll across all Airspace entities and Employer of Record platforms, ensuring every payroll is processed on-time, with 100% accuracy while managing multiple concurrent payroll cycles. • Maintain compensation, health benefits, and retirement plan administration across multiple jurisdictions. Ensuring all are accurately recorded in Payroll by performing regular audits and reviews. • Demonstrate exceptional organizational skills by maintaining accurate payroll checklists, country-specific standard operating procedures (SOPs), and payroll documentation, while completing monthly retirement and benefits audits with 100% accuracy. • Maintain working knowledge of the international tax, social security, and retirement landscape across every territory Airspace operates in, proactively flagging regulatory changes that require payroll configuration updates, and take ownership of timely filings and registrations with all US and international payroll statutory agencies. • Coordinate with local in-country service providers to run international payroll accurately and on time. • Managing relationships with payroll vendors and external partnerships in resolving any delays or issues that may arise. • Maintain strong payroll controls, including approval workflows, segregation of duties, and regular review of audit trails to catch and prevent processing errors before they compound. • Lead efforts to automate and scale payroll operations. • Partner closely with the core HR team, Finance and other teams to establish and refine global payroll best practices. • Partner closely with HR, Finance, and Legal to manage payroll-related notices including wage garnishments, tax notices, agency audits, statutory workforce reporting, and other federal, state, and local agency communications ensuring timely action, accurate documentation, and full compliance with all payroll-driven requests. • Bring at least one payroll process improvement or enhancement to the table each quarter. • Support U.S. and international payroll transformation efforts, including automation initiatives, as Airspace scales into new markets. • Communicate payroll matters clearly to colleagues and senior leadership, translating technical detail into relevant guidance.

• Lead all payroll operations for a multi-entity, multi-state organization, ensuring accurate and timely processing of payroll, taxes, deductions, garnishments, off-cycle payments, and related activities • Develop and execute payroll strategy, policies, controls, and scalable operational processes to support organizational growth and evolving business complexity • Ensure compliance with all federal, state, and local payroll tax regulations, wage and hour laws, and reporting requirements, including complex multi-state compliance obligations • Serve as the organizational subject matter expert for payroll operations, compliance, audits, and payroll systems • Lead payroll-related systems initiatives, including implementation support, process redesign, integrations, testing, vendor management, and operational optimization • Partner cross-functionally with HR technology, Finance, Accounting, Benefits, Legal, and external service providers to ensure alignment of payroll operations and enterprise processes • Oversee payroll audits, reconciliations, quarter-end and year-end processes, including W-2 review and approval; Establish and maintain payroll controls, reporting, documentation, and governance practices to minimize organizational risk and ensure audit readiness

• Process employee payroll accurately and on schedule. • Prepare, review, and issue client invoices based on authorized services and billing requirements. • Verify payroll and billing data to ensure accuracy and completeness. • Investigate and resolve payroll, invoicing, and billing discrepancies. • Respond to phone calls and emails from caregivers, clients, and internal employees regarding payroll, invoices, billing questions, and payment concerns. • Research issues, provide timely resolutions, and escalate complex matters when necessary. • Maintain accurate payroll, invoicing, and billing records. • Generate reports using Microsoft Excel and internal systems. • Collaborate with Operations/Scheduling, Sales, and other departments to ensure payroll and invoicing information is accurate. • Identify opportunities to improve the efficiency and accuracy of payroll and billing processes. • Strictly adhere to weekly billing/payroll cutoff deadlines to ensure all stakeholders are paid and billed on time. • Perform regular reconciliation of client payments against issued invoices and proactively follow up on outstanding or aged receivables. • Process billing adjustments, credit memos, and payroll corrections as authorized, ensuring all changes are thoroughly documented and approved. • Clearly explain billing and payroll adjustments to caregivers and clients (to avoid confusion and build trust and confidence in the process).