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Peak Support

Exceptional customer service and business process outsourcing for high-growth companies

Client Billing & Payroll Specialist – Homecare

PayrollPayrollFull TimeRemoteSeniorTeam 1,001-5,000Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

2 days ago

Salary

0

Seniority

Senior

High SchoolEnglish

Job Description

Client Billing & Payroll Specialist – Homecare

Peak Support

• Process employee payroll accurately and on schedule. • Prepare, review, and issue client invoices based on authorized services and billing requirements. • Verify payroll and billing data to ensure accuracy and completeness. • Investigate and resolve payroll, invoicing, and billing discrepancies. • Respond to phone calls and emails from caregivers, clients, and internal employees regarding payroll, invoices, billing questions, and payment concerns. • Research issues, provide timely resolutions, and escalate complex matters when necessary. • Maintain accurate payroll, invoicing, and billing records. • Generate reports using Microsoft Excel and internal systems. • Collaborate with Operations/Scheduling, Sales, and other departments to ensure payroll and invoicing information is accurate. • Identify opportunities to improve the efficiency and accuracy of payroll and billing processes. • Strictly adhere to weekly billing/payroll cutoff deadlines to ensure all stakeholders are paid and billed on time. • Perform regular reconciliation of client payments against issued invoices and proactively follow up on outstanding or aged receivables. • Process billing adjustments, credit memos, and payroll corrections as authorized, ensuring all changes are thoroughly documented and approved. • Clearly explain billing and payroll adjustments to caregivers and clients (to avoid confusion and build trust and confidence in the process).

Job Requirements

  • Experience with payroll processing.
  • Experience with client invoicing and billing.
  • Experience using Alaya Care (preferred but not required).
  • Experience with Paychecks or similar payroll software.
  • Intermediate Microsoft Excel skills.
  • Healthcare, home care, staffing, or service industry experience is a plus.
  • Demonstrated ability to handle highly sensitive and confidential payroll and financial information with the utmost discretion and integrity.
  • Strong time-management skills with a proven ability to meet recurring, rigid payroll and billing deadlines without compromising accuracy.
  • Basic understanding of accounts receivable (A/R) workflows, including applying payments, monitoring aging reports.
  • Familiarity with processing adjustments, credit memos, or retroactive pay changes in an accounting or billing system.

Benefits

  • Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

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Hourly logo

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